54 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from S. T
1 star04/11/2024
If I could leave a negative review, I certainly would. Their customer service is the worst I've ever experienced. Not only did they double charge me, but despite my emails and chats spanning over two weeks, they only responded after my credit card company disputed the charge and I filed a complaint with the Better Business Bureau (BBB).Review from Devin E
1 star04/04/2024
Xsolla associated my card with a disupted charge that my bank doesn't have a record of. It was associated with someone else's email and Roblox account. As such, it marked my card as fraudulent and has limited its use. Not a high quality service.Review from William K
1 star03/21/2024
Recently had a dispute with this company. They then blocked me from future purchases and called my account fraudulent. Very disappointing considering the amount of money i spent with them !!!Review from Keir P
2 stars03/12/2024
They can take your money instantly but it takes 10 days to get a refund.Review from Joe R
1 star03/06/2024
I have been blocked for life over a simple mistake by myself to xsolla. Not only is their security high their customer service is worse than telemarketing. I agreed to pay for the mistake immediately and was shut down. Now if any app uses xsolla as a platform I refuse to use it. All this security over a $50 charge and no options to reconcile is ridiculousReview from Jim C
1 star03/01/2024
A company that got "too big for their boots." They have so much success and money now that customer service and respect mean nothing to them. They understand that they CAN be rude and disrespectful to customers and employees because they are too large to fail at this point. Why waste time treating people with respect when there is money to be made?Long story short, I got a large charge on my PayPal from "Xsolla" which I had never heard of before and I didn't recognize, so I immediately tried to refund it via PayPal. It was promptly declined which made me realise I must've made a mistake, so after looking more into it I realised yes I'd messed up and made an effort to message support and clearly explain the situation.The response I got from them, and not only the support members but the supervisor also, was "Lol too bad" and then ghosted. Obviously they didn't say those words exactly, but what they said meant the same thing. They refuse to help and simply don't care enough to do so because, as I mentioned earlier, the success has made them feel as if they don't need to treat people with respect.I highly recommend avoiding this company if possible. I'm aware that this little review probably does nothing to them, but even if it helps one person avoid the experience I'm currently having with them, it is worth my time.Thanks for reading.
Xsolla (USA), Inc. Response
03/07/2024
Hello,
Were sorry for any inconvenience while weve handled your case. We know these things can be frustrating, but were dedicated to getting everything right to correct the issue. If you have any specific feedback about our response time, please visit help.xsolla.comReview from Jonathan P
1 star02/22/2024
I saw a payment about to happen / happening for Dual Universe, to which I bought a year's access (maybe in 2021?) during the pandemic. I see now that it was a recurring ~$150 per year charge. Was fine when I had a well-paying job and didn't notice or care, but when it came to my attention this year (when money is tight), it was too late to cancel 12 future months of a game I haven't played in 3 years and I'm now on the hook for the charge for something I'm never going to use. Cool / not cool.Review from Alisha B
1 star02/21/2024
XSOLLA has frauded me for 13 charges of $54.33. This company is a fraud. No idea who or what they do. Never engaged their services. BEWARE> no way to contact them. Absolutely thieving company.Review from Robert K
1 star02/18/2024
The company sold a product in association with an android game, suggesting there would be bonus players associated with the game. None of the players in the box were bonus players. They refuse to refund the purchase.Review from Janet K
1 star02/14/2024
Xsolla's website is designed to be impossible to use to cancel an account. The only way to grab customer "service" attention to cancel an account is to cancel the payer source. THIS IS A RACKET. Caveat emptor.Xsolla (USA), Inc. Response
02/18/2024
Hello!
We're sorry to hear that you encountered some issues. Please note that you can always reach out to our support team for assistance by sending a request to help.xsolla.com. Our support agents will be happy to assist you with any concerns you may have. Thank you
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