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Business Profile

Tax Consultant

National Tax Experts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Consultant.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 2/27/25 Amount $1500 I hired them to do an offer in compromise, and they did my interview on the phone and said yes, we can assist you. I paid the required amount ($1500). 3 days later a representative called me and requested an additional $1500 for some service which after checking on the *** website, I'm questioning if it was legit. I didn't get a clear answer so I exercised my right to cancel the contract within the 15 days and since doing that I received nothing but the run around. I sent emails and made numerous phone calls. After some researching I'm beginning to question everything about this company.

    Business Response

    Date: 04/10/2025

    We apologize for the delay, but please note that we did not receive the complaint until today, April 10, 2025.
    We would like to clarify that prior to the filing of this complaint, we had already been in direct communication with Mr. ******* regarding his refund request. As outlined in the Service Agreement and Cancellation Policies he signed, our ability to follow the standard cancellation and refund process was impacted when Mr. ******* initiated a dispute with his bank regarding the fee.
    Most recently, we have continued our correspondence with Mr. ******** He has been informed that the funds in question have already been collected by the merchant. Our ********************* has responded to the merchant dispute accordingly, and Mr. ******* has been advised on the necessary steps required for us to proceed with issuing a refund.
    At this time, we are awaiting confirmation from his bank before we can move forward.
    Thank you for your attention to this matter. We remain committed to working with Mr. ******* toward a resolution.

  • Initial Complaint

    Date:02/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $8000.00 to National Tax Expert to settle or get me a payment play with the *** instead a lien was placed on me and i had to hire an attorney to get a payment plan before they garnished me and took my bank accounts

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid this business ****** to resolve my 2015 tax debt of which ****** was supposed to go the state for resolution. The tax amounts are still outstanding and I have no evidence they have ever contacted the *** or the ******************* on my behalf. This has been ongoing since 2018.They do not return phone calls.

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was seeking an answer concerning an issue with my granddaughters taxes. I went to just answer where it says that it will cost you a $1.00 which was totally refundable. So I put my credit card in which took me to Tax Experts.com. They never really answered my question. When I checked my checking account, they charged me $35 for a monthly membership which I did not agree to. I tried calling them to resolve the issue and they hung up on me! It was taken off my checking account and now its right back on again! My bank wants me to get a different debit card and just had to do this for someone trying to get into my account. How do I get the $35 back! I shouldnt have to pay for something I do not want!

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started with company on 2017 to help with back taxes. I paid them once a month until 2022. I never got any results concerning my case with the **** But I am getting notification that I still owe IRS money.When I called no one answered I did investigation and found they were never at the address of what was on their business forms. No one in the building ivspoke to heard about them.

  • Initial Complaint

    Date:02/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I owed about 40k in back taxes and got endless letters from National Tax Experts. I don't know why I thought it was a good idea but I called them and somehow got talked into paying them ***** upfront and then taking out a loan to pay another ******. For that money, I got absolutely nothing from them. They offered to file my returns for the years I did not, but I recently learned how to view my tax transcripts and no returns were filed. The returns they had put together were full of mistakes so it seems they were too incompetent to fix the mistakes I had called out. I eventually spoke directly with the *** and paid my own debt. When I told NTE, they said they would help with getting the penalties refunded. This never happened. There was 0 communication from them, 0 benefit or services for the money paid, and they are in business solely to prey on people and sell them false hope.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So long story short National Tax tried to work on my tax issues and asked us to get a $15,000 loan for compliance checks after an offer in compromise was excepted by the *** This was all done prior to the offer and compromise being submitted to the *** After multiple offers submitted, they were denied In talking to an *** agent THE ACT OF NATIONAL TAX, REQUESTING US TO GET A LOAN, AND INCREASE OUR EXPENSES PRIOR TO THE OFFER BEING SUBMITTED, IS CONSIDERED FRAUD National tax offered us around $5000 to close our account and sign a release but we have a $15,000 high interest loan that were paying to a group that they were coordinated with and they asked us to get with to get the loan established Weve had an attorney, call National tax with no response The easiest way to resolve. This is to refund our $15,000 that you asked us to get and lets put this behind us.I think national tax has all my information in the file and has made no attempt to communicate at all other than a ludicrous $5000 settlement Anyway, not happy and further information I am not going away!!! we get a bill from lending USA every month which is the company that they asked us to get a loan with!Customer service is very much lacking

  • Initial Complaint

    Date:05/17/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/15/2020, I signed an agreement with national tax experts after speaking with *********************** who stated that I would receive help with back taxes. The initial fee was in the amount of $3,486. I eventually paid over $9000 and did not receive any help with taxes and was soon not able to contact anyone in the business. I eventually paid all of the money owed on back taxes with no assistance from this company. 3/26/21, I also spoke to someone who said they were a lawyer for the company and states my case required increased work and I had to pay an additional $4,186, document from ******************. I never heard back from anyone in the company.The main people I spoke to was *********************** and ***********************

  • Initial Complaint

    Date:05/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father passed on 1/24/22, he had multiple health issues including Dementia, Diabetes, brain bleeds from falls, etc. In October 2019 I found a check stub for ****** to NTE. I asked about it and was told it was tax prep. After his death I found they had taken ****** from his savings and set up loans for more money with two loan companies, no collateral. The loans themselves are questionable, he was 76 years old, no collateral? He did not know how to turn a computer on and used a flip phone, but I found he had a Gmail account. I found the log in information they created with receipts from the courier they sent out. I changed the password to secure the loan info with electronic signatures. They sent him copies of the tax returns they created with fraudulent expenses. I have hired a CPA, who now has POA, to help fix this mess and we are required to send documentation of everything in with the returns to even hope they accept them. I have all of his documents and just gas expense was 500 pages. The *** would not have accepted the ones they prepared. My dad had 400 in his account when I closed it and an even larger tax lien than when he contracted with them. Not only did they breach the contract, they took advantage of an elderly man with Dementia. I'm including documentation and have more if needed. I want a refund of all of the funds taken from his bank as well as the amounts of the loans taken out so I can settle his estate. I contacted them via email with documentation after his death but have received no response. I met with an attorney last week and will move forward in that direction if I don't willingly receive a refund. Don't bother with your reputation doctor, just refund his money.

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Tax Experts are running a scam operation. They scammed my elderly mother. They contacted my mother about doing an amended tax return and encouraged her to take out a loan to pay her IRS balance. They steered her to **********. This happened in June 2022. We filed our mom's taxes this year and discovered that not a single payment has been made to the **** the amended tax return was never completed, and now, of course, we can't get in touch with them. They worked in cahoots with ********** and the loan my mom took out was routed directly to National Tax Experts. I am demanding a refund of any money paid; they are intentionally taking advantage of vulnerable people.

    Business Response

    Date: 04/10/2023

    We have asked our third party mediator to reach out to this complaint but its very clear this is not the consumer.  

National Tax Experts is NOT a BBB Accredited Business.

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