Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August of 2024 the ******** broke down. We had been told via emails that we should request maintanance thru the appfolio app. To this day 08-01/2025 the intercom is still not working. It has been a year. We get no communication and and the one time we did get an email about it they were falsehoods. The swing broke while a child was on it. I submitted the request over 3 months ago. It has been 3 months and they dont fix anything. The building is covered in roaches and they dont seem to do anything. They do howere raise the *** fees and add random fees when convenient for them/******* the president of the **** is rude disrespectful and arrogant. I have never had anyone speak to me in the way he has. Hes so disrespectful.

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** charges us owners $497 a month in *** ****. We haven't had a gardener in about a year, the gutters need to be replaced, the trees need to be cut down, there are a few wooden fences that need repairing.Some of the owners are upkeeping the common area.The ********* members aren't actively doing their duties nor holding **** responsible.We are unable to refinance or even be able to sell our unit because **** has not paid the taxes. The person in charge of our property, *******, doesn't pick up the phone, nor returns phone calls or texts. We used to deal with **** ******* and he wasn't any better. We have lived at this property for almost three years and it has been a nightmare!!!

  Business Response

  Date: 07/22/2025

  Kebrian/******** - Unit #1

  Dear Ms. ***************** have received the letter from the BBB containing the issues you have raised about your 13 unit association - Country Walk ******** ***.   I read and understand your issues as a homeowner of unit #1.   

  The management company works under the direction of the Board of Directors of your ***.   As a result, the management company can only do that which the Board has authorized and that is also dependent on the finances of the *** and the Board's decision as to how to operate the *** with the Annual budget of revenues and expenses.

  There are currently three board members and they are the stewards of your ***.   I encourage you to attend an opening meeting of the board at which time issues and concerns of homeowners should be aired.

  Every year, an Annual Disclosure Package is created, and in it is the proposed budget which is the Board derived and approved operating budget for your ***.  It is produced and sent to each owner by ******* and it is also posted up to the portal for owners to access at anytime through your online portal.   I looked at your on line portal (Georges ******** and it is in a "shared documents" folder under "Budgets" 

  I also see both of your requests, gardener and gate.   The gate repair request #******-1 was received on 6/1/2025 and the record shows a technician repaired it on 6/2/2025.  If there is something not working, please enter a new service request and I will track it for you.   As for the gardener, Your request #******-1 was received on 7/3/2025.   ****** who is your supervisor, obtained proposals and has presented them to the board and as of today, the proposals are in the boards possession and we are awaiting a response/directive from the board.

  I am not sure about "LBPM has not paid our taxes" - property taxes are the responsibility of each other.   As for the Association's taxes (Federal and State) **** has those prepared by a qualified tax preparer and the returns and relevant information is forwarded to the Board for review and signature and submission to the respective agencies.  In researching today, I find that **** has been working with a *** to help get Country Walk ******** "revived" with the ******************* and once complete, have Country Walk in active status with the CA Secretary of State.

  The $497 per unit per month is established by the Board of your *** and LBPM's role is to collect that and then make distributions under the direction of the Board.

  I hope this helps address your concerns, I do not see a Desired Outcome/Settlement or Desired Settlement in the complaint.

  Best Regards,

  ***** ********

  Chief Administrative Officer

  Country Walk ******** #*****

   

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23579625
  
  I am rejecting this response because:
  

  In just about the hree years we have lived here, I am yet to see LBPM or the ********* members fix any of the issues at hand. The ********* members point the finger at **** and LBPM points the finger at the ********* members as to why things are not in motion.

  Majority of the owners feel like the money we pay in HOA fees and the Assessment fees are not being utilized wisely and perhaps a chance of that money not being used towards our property, but going into someone else's pocket!

  We will have this further investigated if things don't get rolling at the property.

  So far this year we haven't had a formal in person meeting with **** and the ********* members. In the almost three years we  have been at this property, we have had one online meeting with **** ******* and ******.

  I have asked to be on the board as well, but keep getting rejected. I think it's time for new board members, or allowing others to be part of the ********* and decisions!

  Some of the issues at hand are minor, but nothing has been done about them. I am not the only one feeling this way, there are a lot of owners who are upset and fed up with **** and the ********* members. It's time that things are resolved and not neglected. Every year we have paid $1,200 in Assement Fees, which comes to $15,600 a year. Where is that money and what has it gone towards? We demand answers and changes immediately, whether it's from **** or the ********* members.

  
  Sincerely,

  
  
  Hourig Seropian 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a unit in a complex managed by ****. We pay them to manage the property including function of the services. The property manager is ******* ******. He's been dodging my calls and emails for the entire time I've owned the property which is 13 years. I've emailed and called about the call box not working for my tenant the entire time. And my calls and emails are ignored. I've called to complain up the chain multiple times but the behavior persists . I'm not even able to get answers to question like "when is the next meeting"? They are purposefully not replying to those.

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month on the 15th, I pay LBPM $320 in HOA fees. **** is in charge of paying the City of Redlands for the water usage of the entire property. On multiple occasions, we have received notice that the water will be shut off due to **** not making payments to the City of ********. It has been turned off twice that I am aware of due to the lack of payment and another warning has just been sent. I need the business to make this right by ensuring all future payments will be made in full and on time so we do not have the water shut off again.

  Business Response

  Date: 05/07/2025

  I have received your letter and the enclosed complaint.  I have read it thoroughly to understand their position.   

  As the management company reporting to the Board of this ***, we ensure we comply with all federal and state laws and requirements, and we are complying with them all.  The Board of the *** is the body which is authorized and responsible for all the final decisions on running their non profit corporation.

  The financial affairs, including current financial conditions are at the discretion of the Board of *******************************.   Every legal owner of a unit in this *** has the right to view the financial records and standing of this *** per California Civil Code.

  We are not legally authorized to publish information on each homeowner, and anything relating to their relationship with their ***.
  There are published *** Board Meetings where owners are invited to attend to hear about issues regarding their association and some meetings have agenda items where the homeowners have an open forum to address issues and concerns.  I encourage all homeowners to attend and participate.

  I do empathize with homeowners; and as the management company we give our very best efforts to not only guide and advise the board, but also field issues from homeowners and route them to the board for consideration.
  Please advise this individual to send her issues to the ************************** Manager for her ***  and we will ensure it is conveyed to the Board promptly.   If this individual doesnt have that information, tell her to email it to me:  ***************************

  
  We are a fee based management company managing over ***** locations with approximately ****** units in ***, Multifamily and Commercial, so we take great pride in our professional services and have for over 40 years.  We are here to help our ***s, Multifamily and Commercial homeowners and tenants to the best of our ability.

  Best Regards,
  
  ***** J. ********,
  Chief Administration Officer
  
  

  
  

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are dealing with an HOA that we pay $480 monthly and now they are charging us an assessment fee worth $7,500 full payment witch we wanted to make payments on and they wanted one payment now they sent to collections and wont except our monthly payment as well and are sending it to collections. We are also having to vote this month to have some tenants or condo owners join the boards and theyre making it difficult for and owner to join the board. Saying we cant join if we owe the assessment fee. If you can please refer us the right way please. We need transparency. And for us not to loose our lively hood. Thats all we have. Theres more than 100 units in this complex. The complex is falling apart water leaks in the walls from pipes and rain. Thank you much. Please send me a lawyers number or L.A. county or city help With dealing with the **** It feels like they want out condominium. The number of money is growing monthly its at $9,000 for now maybe a little less. Please help. God bless you!

  Business Response

  Date: 04/24/2025

  
  I have received complaint and I have read it thoroughly to understand the matter

  As the management company reporting to the Board of this ***, we ensure we comply with all federal and state laws and requirements, and we are complying with them all.   The Board of the *** is the body which is authorized and responsible for the decisions on running their non profit corporation.  The *** Board makes decisions and as the management company we work to our best ability to act on those decisions.   We are not able to act on our own without the express directive from the *** Board.
  

  Regarding elections and the legal process, The California Civil Code governing ***s is commonly known as The ***** ******** Act.   In this act, there is a section regarding board member elections you can search it at this address:  ******************************************************************************* and again, we are in compliance with the CA Civil Code.

  We are not legally authorized to publish information on each homeowner, and anything relating to their financial relationship with their ***.  There are published *** Board Meetings where owners are invited to attend to hear about issues regarding their association and some meetings have agenda items where the homeowners have an open forum to address issues and concerns.  I encourage all homeowners to attend and participate.

  I do empathize with homeowners; and as the management company we give our very best efforts to not only guide and advise the board, but also field issues from homeowners and route them to the board for consideration.
  Please advise this individual to send their issues to the **** ********************* Manager for their *** and we will ensure it is conveyed to the Board promptly.  Alternatively, they can Email it to me:  ************** and I will ensure that it is forwarded to the *** Board.

  We are a fee based management company managing over ***** locations with approximately ****** units in ***, Multifamily, Single Family and Commercial, so we take great pride in our professional services and have for over 40 years.  We are here to help our ***s, Multifamily and Commercial homeowners and tenants to the best of our ability.

  
  Best Regards,
  
  ***** J. ********,
  Chief Administration Officer