Reviews

Review Details

• Review fromCatherine P

  Date: 07/06/2025

  2 stars
  I had to order a new card because my checking account got have to while on vacation I'm late on rent because the company took it's sweet a** time giving it to me holiday inn Express took my money to cover the cost of ression even though I never stayed at the hotel

• Review fromScott W

  Date: 05/09/2024

  1 star
  I made a purchase and it showed up twice on my account. I called **************** to fix the problem. They blamed the merchant. I called the merchant and they said no its a mistake on wisely end. I had 2 pending charges for the same amount at the exact time. Meanwhile the next day the one pending charge that I actually authorized cleared. Now commen sense would tell you if the merchant had a hold on both charges then they would have cleared. So I called them back. They are still blaming the merchant. I talked to 6 different people with 5 calls. None of them spoke good English. One person told me that they are located in *****. But they are telling me I have to wait 5 or 6 days before that pending charge would clear. The pending charge shouldn't even be there. The merchant says nothing on there end is causing it. Yet what can you do. Just sit here and wait till they decide to release my hard earned money. Things like this should be against the law. Wisely by ADP should hire and train better people to handle customer service.

• Review fromJames J

  Date: 07/18/2023

  1 star
  Wisely ADP is not a business to associate with gave me the run around for 3 weeks not taking care of business terrible company

• Review fromPhaylor T

  Date: 06/05/2023

  1 star
  I am a current employee of Addus Homecare Services. On Monday, May 22, 2023, I was a victim of bank fraud and was forced to close my personal bank account with US Bank, which result in me having to have my paycheck put onto a Wisely bank card.I received the card on Tuesday, May 23, 2023, from my employer in a sealed envelope, and was told that I couldnt do anything with the card until I receive a call from my employer Addus to activate it once the money was put onto the card. I received the call from Addus on Wednesday, May 24, 2023, around about 10:00 am (*******) time that money was on the card, and it was ok to activate it. Shortly after, I activated the card and there was a balance of $461.55. After about two (2) hours later I went to pay an outstanding bill from the card only to find that the money was gone. The card never ever left my possession, I put it back into my wallet after I activated it. I went into ************* to find out how this could happen when I received the card from them in a sealed envelope and the card never left my possession, nor did I give the card or pin number to anyone. While in the office my manager called Adduss payroll department and customer service for the ********************** card. The customer service representative for the ********************** card told us There were two transfers, one for $261.55 and the other for $200.00 and the money was transferred to a bank and bank account that I am not familiar with. I have been a customer of US Bank for over 30 plus years. I am a 62-year-old woman and have very limited knowledge of how things are done on the website when it comes to fraud or how to bank-to-bank transactions such as this. I would very much appreciate it if someone could investigate this matter and give me a positive outcome.

• Review fromJessica R

  Date: 02/21/2023

  1 star
  This company has p*** customer service and could care less of their card holders I contacted them while a fradulent transaction was processing first they said you have to wait for it to go through before we can disputed talked to someone else they cancel the card so it's froze said it would take 45 to 90 days for the investigation to be done then if it's proven fradulent they will return my almost 300 to my account then said 7 to 10 bussiness days for card replacement I asked if since my check would be deposited before then if I could transfer to my joint account they said we don't do that so this company is cery fradulent might fine legal assistance