We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Contractor

Preferred Remodeling & Development Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired **** to do some remodeling in our home, first of which being completely replace the roof. His work has been terrible through out the entire process, his crew drank beers and left cans all over our property, installed many things incorrectly, or just not finished things at all. We have had flooding issues, floors breaking because of being installed unleveled, windows not installed completely and sealed, the list is long. We ended up hiring another contractor to repair a lot of the work done, however now our roof is leaking. **** is refusing to come fix his warrantied work after he was paid in full. He is beyond unprofessional, he is incompetent and has cost my family and I tens of thousands of dollars to repair his mistakes.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract with PREFERRED REMODELING on April 5, 2022. The project started on 5/4/22 with completion 6 - 8 weeks. Remodeling one bathroom and upgrade the small bathroom. New floor in den. New pantry doors 4 total. On 5/9 added the kitchen flooring too. Everything started great. Then the new vanity had defects. They tried to patch it. Finally in July, l select another from a different co. They don't order it until August. They didn't get a vanity top. It's not connected. No noise on vanity, no top, no sink, no shower doors. My kitchen pantry doors were never ordered. They change project managers and he came once, took notes, said all what he was going to do. He doesn't answer his phone.

    Customer Answer

    Date: 11/01/2022

    The owner name is ******* his phone number is
    ************
    *********************************
    Van Nuys, ** ***** lic#*******

    ************************************* or
    *********************************************************

    Don't know owner last name.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Renovations for my home were initiated on 5/26/22. ************** committed to finishing my project on 7/122. To this day, my project is not complete. I constantly get excuses from Mr. ****** as to why is not completed (from his office getting robbed, to health issues, previous family engagements, and being on vacation).
    9/15/22 was the last I heard from Mr. ******. I have been in contact with ************* (inspector) and I get no resolution as to when my home is going to be finished. The total amount for the finished work is $124,300. I have paid a total of $96,500 cash for the renovations of my home. The first portion has been paid in full which includes the master bedroom, bathroom, 2rooms, floor, and paint. (a total of $31,200). But this section is not finished. The Master ba. is not complete, mouldings are being redone (they were not done correctly the first time).The second portion and the remaining amount of $93,000 were for the kitchen, extra room, living room, and laundry. The kitchen is not finished, and mouldings and paint are being redone due to poor quality. Other details need to be fixed and polished. Although not major, it's taking so long to get it done.
    I met with ********** on 9/6/22 to go over some repairs- he mentioned he will go over the report with Mr. ****** and would get me an estimated date of completion. I have not received the addendum indicating the date of completion plus the payback for exceeding the date as requested. This addendum should also include the adjustment in the final balance. The jobs that I no longer want(entertainment system &laundry room folding tables. (I do not want to delay the project any longer.) and should be deducted from the total. In addition to getting my project done as soon as possible and getting back pay. Due to such a terrible experience and such inconvenience, stress, and eating out daily (because the stovetop and sink were installed about a week ago)I would like to get my deposit of $1,000 reimbursed

  • Initial Complaint

    Date:08/14/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm an eighty-year-old woman who has been gravely taken advantage of and defrauded out of $78,000.00. Preferred Remodeling & Development, Inc. persuaded, coheresed, manipulated me into signing five contracts between 3/25/21 - 6/4/21 for the aforementioned work that they partially did, partially did defectively and most of the work they didn't do at all. It is clear on the contracts (*********) that Preferred Remodeling & Development, Inc doubled charged me for a number of services. Preferred Inc. referred me to four, high interest rate, financing companies that they work with. Preferred has been paid in full through financing and I am now left with high interest rate payments that I cannot afford and a home where no work has been done. I am a victim of elderly abuse. On 7/28/21, ***** *************. (Partner) of Preferred Inc stated that he would launch an investigation in the matter. He never did. On 2/10/22, I had a face-to-face meeting with ************* (Production Manager) of Preferred Inc regarding the contracts and my grievances about the work that was paid for versus the work that was done. On 7/22/2022, I paid Attorney ************************ to write a grievance letter to Preferred Inc in an attempt to resolve this matter and to request a refund. The letter was mailed to Preferred Inc on 07/28/22 via priority mail and delivered on 7/29/22 and via certified mail, delivered on 8/1/22. Said letter requested a reply from Preferred Inc within ten days after the receipt of the letter. To date, Attorney ******** has not received a reply. Meanwhile, I am on the verge of bankruptcy. It has since been discovered that the address listed on all the business cards for all the staff at the Carson location, is a fake address,************************** zip code. Preferred Remodeling & Development intended to defraud me from the start.

    Business Response

    Date: 08/16/2022

    Business Response /* (1000, 5, 2022/08/16) */
    We have left 2 messages with the attorney *************, with no response. At this time we will be submitting and dealing with lawyers only due to the job being completed to customers satisfaction, along with extra work.

    Consumer Response /* (3000, 13, 2022/09/20) */
    To BBB I **************** would like to re open this case. I have NOT heard from anyone.

Preferred Remodeling & Development Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.