Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Credit Cards and Plans

Arro

Reviews

Customer Review Ratings

3/5 stars

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromWayne H

    Date: 07/03/2025

    1 star
    My card was lost and charges were made that they deemed to be me and that will not issue a new card or refund my account...be careful

    Arro

    Date: 07/08/2025

    The customer reached out to file a dispute in which was investigated by the disputes/fraud team at Arro. During the investigation, it was found that the customer had provided conflicting information, and the merchant had received valid authorization. The customer has also submitted multiple disputes with the same reason for each transaction across different timelines. As a result of the findings, the claim was denied. A new card was issued to the customer as he has now ordered a total of four Arro cards since last year (2024)
  • Review fromDorna S

    Date: 08/16/2024

    5 stars
    I've been using Arro Finance for a while, and its been a game-changer. Their customer service is excellentalways responsive and genuinely helpful. Arro offers credit solutions that are tailored to fit diverse needs, making credit management easier and more effective.Their transparency is impressive; no hidden fees or surprises. The Arro app is a standout feature, offering intuitive tools to track spending, set budgets, and provide educational insights on improving credit. Its not just about managing financesits about learning and growing financially.Overall, Arro Finance combines great customer support, clear policies, and valuable educational resources, making them a top choice for anyone looking to improve their credit experience.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.