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Business Profile

Apartments

Veda Luxury Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Outstanding Security Deposit since Jan 2023 We vacate our apartment on January 21, 2023 and received refund statement two months after that stating that we will receive a refund check. 3 months since we moved out and we still have not received the refund check. We have tried to communicate with you via phone, email, and text to resolve our outstanding security deposit refund issue. Unfortunately, no resolution from **** to-date.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management did not have our apartment available on move in day and suggested we find somewhere else to live. We ended up getting a unit that became available that same day (Dec 5th) and a few days later the pipe burst (Dec 10th) and damaged our belongings located in the room. The flood has not been fixed. It's not February 24th. There's mold in our unit, they've closed off the bedroom so we only have half of our apartment. After spotting mold, they came a month later to do their own tests and have not shared that information with us. The secured bike room was left open due to the keypad not working and our bikes were stolen. Of all damages and theft, we've now lost $21,678.Our attorney has tried to contact ********/****'s management and attorney numerous times and they've ignored all contact. We've asked to be moved to a different unit or housed somewhere with no attempt on their end to make good on our solutions. Their solution was for us to break the lease and move somewhere else. We are now seeing random charges on our monthly rent for 'pest control', water, recycling, garbage, etc. As of writing this, our apartment continues to flood and now the power in the building has shut off and we've been locked out of the building since it's operated by an electric key fob.

Veda Luxury Apartments is NOT a BBB Accredited Business.

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