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Business Profile

Hair Salon

Ritual Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Ritual Salon and booked an installation for hair extensions. They charged me for 2 orders of hair at $300/piece, and $200 for installation ($800 total). At the time, they only used 1 order of hair, and said they would hold the other order for installation later on. When I went back to get the other hair installed, they said they lost it and offered me $125. I said they need to refund me the $300 that the hair cost, and they hung up on me/refuse to speak to me about options. I would like the $300 refunded.

  • Initial Complaint

    Date:03/20/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment for balayage hair coloring at 2:15pm. Then they rescheduled me to 1pm without even telling me. I found out through a text. The day off, I woke up around 7am with a terrible stomach ache. I also threw up a lot and had really bad chills. I waited until they opened at 10am and called at 10:01. I asked to reschedule so I dont get anyone else sick, since I suspect it is a stomach bug which is highly contagious. They said I could reschedule but would still have to pay the FULL cost of the appointment which is several hundred dollars. This means I would have to pay twice despite not getting service today. I checked all of the email appointment reminders and confirmations. I also checks their website. No where does it state this policy. There are certain unforeseen circumstances that people dont have control over. The company doesnt take any of this into account and is forcing me to pay due to a policy that isnt even stated on their site. The alternative is for me to force myself out of bed, go there, and risk getting employees and customers sick. This is highly unprofessional.

Ritual Salon is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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