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Business Profile

New Auto Parts

Original Parts Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

1.37

Average of 30 Customer Reviews

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Review Details

  • tyrone r

    Date: 01/15/2024

    i order 1965-1966 cadillac fleetwwod courtesy lights covers they were dam near small as a quater so i sent them back i waited 2 weeks for a refund that s*** never happen so i call he said they issue store credit instead of putting it back on my card so here we go they sent to the credit department so i talk to him today oooo looks like they just recieve it as you no they never gets to the dam phone when you call so he picks up we go through the s*** again i spent 75 dollars but they wants to send me 30 dollars back

    Original Parts Group Inc

    Date: 01/16/2024

    the customer placed the ********************** order on our website www.opgi.com. the application is correct for these lenses for the application listed, our web page has an accurate photo of the part which measures 2 inches in diameter. we refunded the customer for the cost of the **********************, less a 20% restock fee, and the customer used our return shipping label TrackingNumber: ************ for the return. his order total was $61.29 and his refund total was $34.55 . we do not feel any additional compensation is due in this case.

  • Robert M

    Date: 10/30/2023

    You really dont want to know what I think. I ordered a set of hood hinges yall drop shipped them from ***** motor sports. The gas struts failed. After about 4 attempts of being put off by your customer service and supervisors. I contacted ***** motor sports and had to buy them. I not buy anything else from you. Your customer service needs some new training.

    Original Parts Group Inc

    Date: 10/31/2023

    we are looking into this, our latest information is that the vendor was going to replace the original struts , however , the customer wanted an upgraded version which we did not have available when the problem arose.

  • John B

    Date: 10/04/2023

    I have a **** Monte ***** super sport I ordered a headliner kit. I went over it three times before ordering it after I ordered it. I got my receipt through an email. It stated that I ordered buckskin interior headliner T tops for an Oldsmobile. I have an 84 Monte ***** super sport no T tops with blue interior. I called them. They told me they dont carry that so now after spending that much money I have to wait for my package to be delivered only to return it and wait another two weeks to get a refund, so I can go find another place to order the correct headliner. If Im looking up parts for an 84 Monte ***** super sport, why would I wind up with Oldsmobile parts that have nothing to do with what Im looking for not for the fact that I triple checked before I pushed send

    Original Parts Group Inc

    Date: 10/05/2023

    We apologize for this inconvenience . We shall contact you for further accommodations to expedite your refund.

  • Daniel D

    Date: 08/21/2023

    Parts are great however shipping is way way too expensive. They wanted to charge me $23+ for a 4x6in package weighing approx 12 oz.

    Original Parts Group Inc

    Date: 08/22/2023

    we appreciate your business and strive to provide a satisfactory experience for all of our customers. I see that ***** home delivery was selected for this order, did you also see what it would have cost to ship **** if your residence receives mail?

  • A V

    Date: 08/16/2023

    I ordered door glass for my **** chevelle in July based on their website clearly saying it was in stock and ready for immediate shipping( drop shipping from supplier) Six weeks later and numerous calls to OPGI , with all sales people doing their best and and telling me that drop shipped orders can take up to ********************************************************************************************************************************* stock since day one. It was ready for shipping for weeks but clearly stated OPGIs account was in arrears and they were holding all shipments until they are paid! This is my 76 th order from OPGI. I do NOT wish to cancel and start all over again Please just deliver this as as soon as possible and fix whatever is wrong in own operations. Car enthusiasts need to trust what you have on your website. I do not make a habit of writing these reviews but after numerous calls and blind ended calls , it is in the interest of classic car enthusiasts to know this information . You may make your own judgements.

    Original Parts Group Inc

    Date: 08/17/2023

    we apologize for the delay in filling your order and appreciate your continued patronage. **** is working with this vendor to resolve this issue as soon as possible.

  • Mr and Mrs Richard P

    Date: 08/08/2023

    My husband called here to check on his car parts order, spoke to a person by the name of ****, he stated that the car parts were not even in the warehouse as we received a email stating that parts were in the house on the following Monday would be shorted out and then shipped out to the customer, **** stated that 69 other customers were also waiting for the orders as well , after my husband ******* spoke to **** the first time , He meaning **** a rep from original car parts, then took upon his self to cancel my husband car parts order and then tried to convince my husband that he cancelled the order !!! This company is very dishonest and disrespectful !!!

    Original Parts Group Inc

    Date: 08/09/2023

    Our agent was under the impression the parts had been sourced by the customer through another supplier which may have had the available to ship. We apologize for any inconvenience. Please contact OPGI if you wish to reorder these items, however, we are still waiting for this vendor to fill our orders, a few of our purchase orders for one side of these control arms are over 2 years old, and the vendor has not provided an updated arrival date.

  • Jonathan B

    Date: 07/13/2023

    Worst customer service Ive ever dealt with! ****, speaks over you when speaking. Dealt with this 20 plus years and currently own 5 classic vehicles which they wont be seeing any more of my business for!Took one A hole to lose this customer, I suggest not dealing with OPGI. There are a lot other restoration part places out there!

    Original Parts Group Inc

    Date: 07/14/2023

    I apologize if you received less than satisfactory service from my sales agent regarding a request for an anticipated ship date for your order. I see that we placed an order with the vendor for your part on 01/23/2023 and have requested estimated ship dates on more than one occasion. **** uses this vendor for that part due to the quality of their product and apparently they are experiencing supply chain issues. That is no excuse for our agent being rude, and I have counseled the agent on how this situation should have been handled.

  • Jeremy C.

    Date: 06/28/2023

    Excellent customer service and easy return process. Part inventory could be better compared to other parts suppliers. Free shipping with a particular spend is the lowest compared to competitors. I have spent thousands of dollars at this company and thousands more at SS396 - OPGI will have all of my business if they have the parts in stock, whereas SS396 has lost a customer indefinitely due to a couple of poor experiences with returns. OPGI is, in my opinion - is the best Chevelle parts supplier, even though much inventory is out of stock and on backorder

    Original Parts Group Inc

    Date: 06/29/2023

    thank you for the kind words regarding your experience with Original Parts Group. We appreciate the opportunity to provide a pleasant shopping experience.

  • G. L.

    Date: 06/21/2023

    I ordered an antenna back in March using the gift card my son gave me for Christmas. Part showed arriving soon. Here it is **** and when I called they said another 2 to 4 weeks. Every part that I was looking for says Arriving Soon.So I canceled my order, It's a shame my son can't get his money back. I guess I'll have to wait until something comes in what a waste of time.

    Original Parts Group Inc

    Date: 06/22/2023

    the gift card was purchased 11/26/2022 using PayPal , it is past the 180 day period to submit to PayPal to refund. we can mail a check for the $100.00 to the address on your account if that is acceptable. we apologize for this inconvenience.

    G. L.

    Date: 06/29/2023

    Yes the address on the account is fine.

    G. L.

    Date: 07/06/2023

    Yes the address on the account is fine

    Original Parts Group Inc

    Date: 07/06/2023

    thank you I will start working on your refund check today

  • DIXON NEW T

    Date: 05/30/2023

    I have tried several times to check on order with no response. Have an order paid showing in their system . have ordered thousands of dollars from them in the past. Called number and number no longer exist. Have they closed down. ******************* ********** **

    Original Parts Group Inc

    Date: 05/31/2023

    this contact information does not come up in our system . do you have an invoice order or OPGI customer number? please call 800 243 8355 at your convenience.

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