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Business Profile

Online Retailer

Fireplacess

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a fireplace, used a credit card, got no confirmation email or shipping email. Cannot contact them and they are not contacting me. I fear they are just using this website to gather peoples personal information.

  • Initial Complaint

    Date:12/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/29/2023 - Order Titan High Efficiency Log Grate with Reflective Fireback 26 wide, **** tall Order said it would ship free in 2 days. I received confirmation email for my order. 3 days went by and I didnt receive a shipping email, so I went on site to track package. I had to register my account to track package, and as it brought up my account, it said No order has been made yet. So I checked my credit card and no charges were pending in the past 3 day. So I tried calling the number ************** on the web site and it had a busy signal right away. Thats when I look them up on BBB, and saw that this could be a fraudulent site with bad reviews. Im not sure what this site did with my credit card info etc. My credit has been frozen for a year now and I have checked all 3 credit bureau's for any suspicious activity along with keeping an eye on credit card as well. This site Fireplaces.com should be taken down. I only hope I dont have any charges on my credit card or hits on my credit reports due to this fraudulent site in the near future.

  • Initial Complaint

    Date:09/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a heater. Payment was taken via CC. Order never received. Email written and no reply. Complete scam

  • Initial Complaint

    Date:04/05/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought liquid ethanol from this website and never received my order. I emailed them and have received no response. When I call them I only get a busy signal. This company is a scam. They are stealing money from hard working Americans. They're fraudulent and they need to be stopped.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 2/26/2023 for an Electric Fireplace Insert. I gave them my credit card *************** received an order # confirmation online only.I did not receive any follow up, no email, no tracking, nothing... and there is no way to reach them.Now, I'm just waiting for a charge or worse - identity theft - who knows.. this WEBSITE NEEDS TO COME DOWN off the internet - - they are baiting people for private account information. PERIOD.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 22, 2023 I ordered a Chimney Cap from Fireplacess.com. I paid with my credit card. I have not received the product. I tried their phone number & got the message that the phone number is no longer in service. There appears to be no way to get in touch with anyone from this company. I believe this is a scam site & should be shutdown.

Fireplacess is NOT a BBB Accredited Business.

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