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Find a Location

Sonic.net, Inc. has 1 locations, listed below.

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    Business ProfileforSonic.net, Inc.

    Internet Providers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2260 Apollo Way, Santa Rosa, CA 95407-9113
    BBB File Opened:
    5/11/2004
    Years in Business:
    29
    Business Started:
    7/26/1994
    Business Started Locally:
    7/26/1994
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    120
    Alternate Business Name
    • Sonic
    Business Management
    • Mr. Dane Jasper, President/CEO
    • Mr. Eli Caul, Director of Customer Care
    • Mr. Adam Martinetti, Support Manager
    • Mr. Daniel Thompson, Community Manager
    Contact Information

    Principal

    • Mr. Eli Caul, Director of Customer Care

    Customer Contact

    • Mr. Daniel Thompson, Community Manager
    Additional Contact Information

    Fax Numbers

    • (707) 547-2199
      Primary Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    For many years I have had landline with sonic.net.I got my first cell phone about 3 months ago and have been deprived of the use of the phone because sonic will not port my number over to any of three carriers who have tried nd failed to activate my new cell phone. i have been paying $75 monthly for the landline and internet at sonic. i tried to get $15 service from Mint, then ********** and X-finity for $55 monthly for cell activation and net. Each of these companies tried to get my number ported over from sonic. All FAILED! I thought my new Apple phone was dysfunctional and had to drive over with poor vision from cataracts to fix a problem. But the problem was not with the phone. Sonic would not port my number to any of these carriers "because they were putting the right information in the wrong place on an authorization form! For example, all companies got my name and all information correct but because they did not put it on the line indicating the *** authorization name (*****************************) sonic refused to port. *****, at x-finity, initiated a 3-way conversation between x rinity, sonic and me. All info was correct and spelled correctly. SONIC CONTINUED TO PORT ME OVER. I DESPERATELY need my new cel phone. I have begged and groveled. they refuse. This is financial ***** ABUSE. I need to go from $75 monthly to $55 monthy and need a CELL phone, as an elderly lady! this is FINANCIAL ELDER ABUSE. For health and safety i must have a cell. they will NOT release me after many many phone calls pleading and driving with cataracts to these companies for help. PLEASE HELP ME. Sonic is also threatening to take my number, that i devised which is 789-1011, an increasing number series just like counting. On april 1st, i will be paying BOTH X FINITY AND SONIC. I AM LOW INCOME. THIS IS EXTREMEY STRESSFUL OVER THREE MONTHS.! The cruel torture continues. PJLEASE HELP!!!!!

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susie J

    1 star

    01/09/2024

    Sonic Internet should not be in business, skipping safety precautions. when crews did construction they hit a PGE gas line and endangering the neighborhood with a shelter in place because of gas leak. They are incompetent construction crews working without flagmen, posting no parking signs with wrong dates, not showing up till days later taking up valuable parking spaces. They put the public in danger, also their crews safety .

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