Complaints

This profile includes complaints for La-Z-Boy Furniture Galleries's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La-Z-Boy Furniture Galleries has 2 locations, listed below.

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  La-Z-Boy Furniture Galleries

  2875 Santa Rosa Ave Ste A Santa Rosa, CA 95407-7692

  
• 

  La-Z-Boy Furniture Galleries

  555 Skyline Blvd. Suite C Santa Rosa, CA 95403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The stre is in ********** ********** NOT *******  didnt match the sofa.They came that Saturday and agreed with me and took the chair and ottoman to fix. 2 weeks later they came back with them. Nothing had been done to ottoman, chair looked okay. They again took ottoman to fix.Next day I placed my hand on back to move the chair when I noticed huge rip.All I want is my money back for chair and ottoman. Lazy boy on line has a different return policy, meaning with that I could have returned these. This store made up their own rules.I cant understand how they could treat a customer this way as the ******************** was made very badly.

  

  Business Response

  Date: 11/22/2023

  This is not our customer. They purchased from another dealer in **********.

  Thank you,

  ***********************
  Senior Director
  La-Z-Boy Furniture Galleries | ******** Home Furnishings & Dcor
  *********************************************************************************
  (********************************
  www.la-z-boy.com/westflorida
  
  8 West ******* locations: ******** | ***** | ******* | ********** | ********************* |******************* | *************** | ******

  

  Business Response

  Date: 12/19/2023

  BBB,

  I just received this complaint today 12/19/23. Evidently the documents were sent to a store in ******* first.

  In response to this customers complaint. 

  Mrs. **** did purchase a stock sofa from our showroom floor on 8/27/2023. On 8/29/2023 Mrs. **** came in to purchase a "Special-order" chair and ottoman. These pieces were delivered together on 10/28/2023. These pieces were not exact in color due to the fact the sofa had been on our showroom for several months. The chair and ottoman could not be exact being purchased several months later. In the customers pictures she had sent the colors look really good together. On 11/2/2023 **** our Warehouse Manager/ Service Tech replaced the top foam on the ottoman and adjusted the fabric to correct the crooked top, per the customer's request. On 11/18/2023 **** returned the ottoman to the customer, at that time the customer signed the WORK ORDER, accepting the repairs. On 11/30/2023 we went out to look at the issues with the chair, **** brought back the chair to our shop to correct the customers issues.  On 12/14/2023 **** returned the chair, and at that time the customer signed the WORK ORDER, accepting the repairs. On the invoice #*******YRBZ, it is a copy of the customers signatures accepting and agreeing to our terms of the invoice for a stock item, (delivery,delivery prep, fabric and leather, and our return policy). On the invoice #*******YRDX, it is a copy of the customers signatures accepting and agreeing to our policies for SPECIAL ORDER items. On the invoices for delivery slips, you will see the signatures of the customer acknowledging, the statement, "I have inspected and received merchandise in good condition". As a dealer for ******** furniture, we follow the ******** warranty for any repair that are manufacturer's defect. We do not deviate from this warranty and make up our own rules. You will see our return policies for both SPECIAL ORDERS and STOCK items very clearly on our sales invoices. Please see attached copies of the sales invoices that the customer signed and agreed to, and the copies of the signed delivery slips the customer signed accepting the ******************** at the time of delivery. All of these pieces meet the ******** Manufactures Specifications.