Business ProfileforProvident Funding

I submitted a payment to Provident Funding on 2/29/24. I received a confirmation email after making the payment stating the payment was submitted. When payments are submitted regardless of timelidne you receive an email confirmation that states, scheduled payments may take up to 1 business day to process. The payment was reported to the credit bureaus that the payment was 30 days late (ie: as though it was submitted on 03/01/24.) I contacted Provident Funding and I was told my payment was made sometime between 5pm and 503 pm according to their time log and I had to submit the payment prior to 5pm. There is nothing in writing which states this would be considered a 30 day late payment. This is not my original lender. I have made payments with the previous lender under the same circumstances and this has not been the standard- I received a letter from he previous lender with where to make new payments with instructions that NO terms for payment would change. On my monthly statements it only states payment is due on the 1st and will be considered late and a fee is assessed if paid on/after the 16th of the month. The statement does not identify anything with a 5pm timeline even when paying the 1st-15th. I contacted 2 customer service reps and a mgr. none could provide in writing that if paid after 5pm the payment would be considered late and subject to credit reporting. I did find a statement which says Negative credit reporting may result if the full monthly payment due is not received by the last business day of the ***** which my payment was. However, if it is not made before 5pm it will be processed the next business day. It does not say by the last business day of the month by 5pm. I am asking that this negative reporting be removed as it has had adverse affects on me.