See Hours
| Monday | 8:00 AM - 8:00 PM |
|---|---|
| Tuesday | 8:00 AM - 8:00 PM |
| Wednesday | 8:00 AM - 8:00 PM |
| Thursday | 8:00 AM - 8:00 PM |
| Friday | 8:00 AM - 8:00 PM |
| Saturday | 8:00 AM - 8:00 PM |
| Sunday | 8:00 AM - 8:00 PM |
About
Overview
BBB Accredited Since: 1/3/2023
Years in Business: 3
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 7/20/2022
- Business Started:
- 9/2/2021
- Business Incorporated:
- 9/2/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Mr. Mark Giulieri, CEO
- Number of Employees:
- 2
Additional Contact Information
- Principal Contacts
- Mr. Mark Giulieri, CEO
- Customer Contacts
- Mr. Mark Giulieri, CEO
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 182527 for this business, issued by Bureau of Household Goods and Services. The expiration date of this license is 9/30/2026.
Bureau of Household Goods and Services
4244 South Market Court, Suite D
Sacramento CA 95834-1243
Additional Information
- Refund and Exchange Policy
- Return Policy
We want you to be delighted with your new purchase. If you are unsatisfied with a delivered item, you must contact us within 72 hours of delivery. We will discuss options to make it right for you:
TELA Phone: 866 436 0880
TELA Email: [email protected]
Details for initiating a return
In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team
The shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery.
We are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned
Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier
As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund
We are only able to issue refunds via the original method used for payment on the order. It may take up to five (5) business days for credit to appear. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund
Additional Comments:
Custom orders are not able to be returned or refunded
TELA is not responsible for third party costs
Returns received past 30 days from the date of receipt and/or not received in original condition cannot be refunded - Other Resources
- California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave
North Highlands CA 95660
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
http://www.dca.ca.gov/consumer/wll.shtml
[email protected] - Business Categories
- Ecommerce, Online Retailer, Furniture Stores
Industry Tip
More Resources
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