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Business Profile

Vitamins and Supplements

Lifeforce Digital Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested access to my personal health records from Lifeforce Digital, **** in accordance with standard consumer rights and federal guidelines. Despite multiple attempts to obtain my information, the company failed to provide timely or complete access to my records. There was no clear process for identity verification, no structured response to my requests, and no resolution provided.This failure to provide access to my personal health information raises serious concerns about Lifeforce Digitals handling of sensitive customer data and transparency obligations. I am requesting that Lifeforce Digital provide a complete response to my access request, acknowledge the delay, and take corrective steps to ensure future compliance with customer data access standards.This company blocked my phone number from calling into support, and my access to the patient dashboard/portal. They also canceled my treatment plan including GLP-1 medication.

    Business Response

    Date: 05/15/2025

    We take all customer concerns seriously and regret any frustration caused. The issue was due to an account permissions error, which our IT team promptly corrected once identified.

    Customer Answer

    Date: 05/19/2025

     
    Complaint: 23258873

    I am rejecting this response because:

     

    Thank you for the follow-up.
    While Lifeforce has restored my account access, this action took over 40 days and only occurred after I filed external complaints and escalated the matter publicly. It is important to note that on February 6, 2025the same day this access was revokedmy personal phone number was also blocked from contacting their support line, a restriction that still remains in place.


    This pattern of delayed response and retaliatory behavior is deeply concerning and undermines the credibility of their resolution. While a partial action has been taken, I do not consider the matter fully resolved and will not mark it as satisfied.



    Sincerely,

    ******* *******

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business **** my blood and then lost it and has done nothing to resolve the issue. Theyve done this to several other patients as well. They should be shut down immediately as this is a hazard to peoples health and theyre misleading clients

Lifeforce Digital Inc is NOT a BBB Accredited Business.

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