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Business Profile

Payment Processing Services

Epoch
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** For a site using ****** echeck. In which nothing else was checked only ******* I hit submit the next thing I know I'm getting emails from my banks about my cards being used. I didn't authorize cards. I attempted to dispute both with ****** and my banks and there taking there side. They claim to have me contacted the merchant but yet the merchant wants me to contact epoch.com in regards to it. I'm not playing back and forth games. And now there telling me they don't process echeck in which it clearly states they do. So yes **** and scams avoid epoch there international and shouldn't be in business with all the complaints on fraud. And to mention the website it partners with wants you to send them **** if you even dispute anything with them could be more than that also.

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 6, 2022/11/10) */
    Epoch is a third-party payment processor, i.e. we process credit card debit card, prepaid card and other type of online transactions for thousands of websites on behalf of e-commerce merchants and do not own, control, operate nor are in any other way associated with these websites.

    Our records show a pattern for this consumer whereby the consumer will make purchases, use purchased memberships (according to the merchants from which these purchases have been made) and will then inevitably claim that it either wasn't him that made the purchases or that something went wrong (just as he did in this particular complaint) and demand refunds.

    Our records though show that all purchases that this consumer ever made through us were made via Paypal (we have no cards nor checks information as Paypal does not share that information with us) and have all already been fully refunded. Consumer's Paypal account information has also been blocked in our system so as to prevent any further attempts to charge his Paypal account.


    Consumer Response /* (2000, 8, 2022/11/17) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Yes I did receive refunds yes I did do PayPal and have had all future access denied. The fact I did a certain payment method and the next thing I know different accounts were being used. Regardless and being international transactions I had to wait as long as I did to do anything about it. I am satisfied and best of luck to the company. But with other complaints I don't know

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