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Business Profile

Parking Facilities

Cheap Airport Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two self Parking tickets (order #******) for parking with shuttle transportation service. When we arrived at the hotel there was no one at the service desk and no transportation service available to take us to the airport. We ultimately had to park at the airport and pay additional money to park. I contacted the company via email and they stated they will not refund my $$ because I did not cancel services in advance. Which was impossible because I did not know the circumstances prior to my arrival time. Requesting a full refund of cost for services not rendered in the amount of ($161.12).
  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 30, 2023, I booked and prepaid $64.20 for parking reservations for 7/2/2023 - 7/6/2023 through Cheapestairportparking.com aka Way.Com for a parking garage near ****** ******************* airport. The parking garage name and address on its website is ************************ ********************************************************** Airport Parking, with an address at ***********************************************************************. When we drove up to the address, which was also supposed to include a free shuttle, among other amenities, to the airport, it had a construction vehicle in front of its entrance which was closed with a gate and cones near the construction vehicle. It was shutdown and blocked off to the public. We did not have time to search other nearby parking facilities or we would have missed our flight, so we just parked at the airport in its economy lot. I reached out to this company by email (see attached email correspondences). They accepted our money for a parking facility they know (and probably knew from others before me who ran into the same situation) is not operable.
  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    booked parking from 5/26/2023 to 6/2/2023 Confirmation Code: DW129428 Parking Lot Arrival:05/26/2023 - 3:00 PM Parking Lot Departure:06/03/2023 - 1:00 AM ( able to stay until 3pm)check out at 3am on 6/3/2023, Airport Spectrum Parking charges $16.50 due to extra 2 hours stay. Try to explain to staff that paid for 06/03/2023 until 3pm , airport spectrum parking staff said they don't honor 3rd party booking on 24 hrs based.email cheapairportparking.org about this and they refer i call airport spectrum parking.they are scamming traveler on this shady practice.
  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a long term parking reservation through Parkon.com on 5/15/23. Change of plans and canceled on 5/20/23, Received the following email confirming cancellation and full refund. Refund however has not been issued. Their contact form doesnt seem to work and theres no phone number. I already complained to the *********************** in *********, ** where the parking lot used by Parkon is located at. They said ****** is a 3rd party vendor, but will look into it. My credit card company has been notified and the amount is currently on dispute.Thank you Dear *********************** Parking Reservation UZ129319 has been cancelled. The amount you paid was fully refunded to the credit card used. You will see the refund on your credit card account within 3 to 5 business days. Summary of your refund: Payment method: xxxx7417 Refund amount: $280.95
  • Initial Complaint

    Date:02/16/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked parking through Cheap Airport Parking. Their website states lowest price guaranty or the difference will be refunded. I found and provided them with proof of a cheaper rate. I received no response and no refund. I paid $72.08 for parking. Attached is my parking confirmation from Cheap Airport Parking, a screenshot of their price guaranty, and a screenshot showing that I could have have gotten the same parking for $56.80.
  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website asks for your travel dates and times which I posted. I was then charged 2 full days despite being no where near that length of time. We were a half hour early and an hour outside of our travel time as is customary when traveling. The parking charged us $10 more dollars to exit despite being charged 2 full days and being parked for far less. Neither the parking lot nor *********************** would refund us the $10.
  • Initial Complaint

    Date:08/12/2022

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempted to email business twice. have not heard ANYTHING back that they even received my emails. I will attached my last email to them which will explain the problem. I would like a refund of my parking ******** They did not fulfill their contract for providing shuttle service back and wasted an hour of my time. I had to get another way back to get my car.

    Your email ***********************
    Category Other
    Airport LAX
    Confirmation Code ASXXXXXX
    Message Sent Hello:
    this is the 2nd email. I wrote on Fri, Aug 5 and did not receive any indication that I even had a complaint. I was picking up my car after a 5 day parking agreement from *********** ******* *** parking on Aug 4. I called 2xs and ended up waiting close to an hour for a shuttle. The shuttle that finally arrived was too full for 2 of us to get on. We finally got another ride. ****** from *********** and ****** the parking *** said I should get a refund and to contact you thru email. They will verify what happened. Please respond. What is your typical response period? it's been 5 days since my last email.

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