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Business Profile

Music Arranger

EMastered, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Arranger.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2, 2024 I purchased a yearly subscription trial with the option for a full refund as long as it was within the first month and I had not downloaded more than 4 tracks. I have downloaded only two tracks. The first didn't do anything. The second sounded worse than the original. There is no contact information for support. There is no option to claim my own refund. When I cancel plan they say they won't refund, or cancel only stop recurring subscription. I want a full refund, immediately.

  • Initial Complaint

    Date:04/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against eMastered, a company that has engaged in fraudulent and deceptive practices, resulting in unwarranted charges on my account. My experience with eMastered has been nothing short of a financial nightmare, characterized by relentless billing despite my repeated attempts to cancel their services.Over a year ago, I made the mistake of subscribing to eMastered, hoping to utilize their audio mastering services. However, I quickly realized that their services did not meet my expectations, and I never once used their platform. Despite this, I have been charged a monthly fee of $17 without consent or usage of their services.My attempts to rectify this issue have been met with utter frustration. I have contacted eMastered's customer support numerous times, requesting cancellation and a refund for the unauthorized charges. However, their customer support team has been unresponsive and ineffective, failing to address my concerns adequately. Despite assurances that my subscription would be canceled, I continue to be charged month after month.The practices employed by eMastered are not only unethical but also border on fraudulent. It is evident that they prioritize profit over customer satisfaction, resorting to underhanded tactics to extract money from unsuspecting consumers like myself. The fact that I have never utilized their services further underscores the deceptive nature of their business model.I demand immediate action from eMastered to cease all unauthorized charges and refund the entirety of the funds they have unlawfully taken from my account. Additionally, I expect assurances that my subscription has been canceled permanently, and I will no longer be subject to any further charges from their company.

EMastered, LLC is NOT a BBB Accredited Business.

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