Reviews

Review Details

• Review fromMary O

  Date: 12/04/2022

  1 star
  After receiving my results, I searched every which I could to find results that were in closer lineage, while I admit reading about persons from ******************************************************************* knowing anything of where my immediate family and even decades of family truly come from. The reports of my lineage are almost impossible to track... I should have reported this a long time ago. I feel I was tricked twice while trying to find my true self.

  CRI Genetics, LLC

  Date: 12/08/2022

  Hi Mary,
  
  
  I hope this email finds you well.
  
  We're truly sorry to hear about your experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone.
  
  
  
  Regards,
  
  Customer Loyalty

• Review fromAlexsis A

  Date: 10/05/2022

  2 stars
  I paid extra for the health part of the test only to find a pay wall when I got the results. It told me the bare minimum about the percentages of my ancestry and absolutely everything else is behind a pay wall. You have to pay $20 for every single result you want, or you can pay $99 a year for 6 test results per year. Absolutely crazy that they can charge you additionally for the health tests and make you pay again for the results. Additionally, the "family history of where you come from" is really just generic history most people learned in 5th grade. I'm really sad I wasted my money with this company. I will not be recommending this to friends and family. I was sucked in by the false advertising and I hope this helps others to avoid this as well. The only reasons for 2 stars is because I got my results quickly. Probably because they didn't put much effort into it. I'm glad I didn't sign up for any other extras at check out, since I would have hit the pay wall there too. I was so excited but I am incredibly disappointed I wasted my money with this company.

  CRI Genetics, LLC

  Date: 10/10/2022

  Hi Ash,
  
  
  I hope this email finds you well.
  
  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone.
  
  
  
  Regards,
  
  Customer Loyalty

• Review fromBill K

  Date: 08/12/2022

  1 star
  The ONLY reason I'm giving 1 star was for the quick return of part of my money when they managed to loose THREE tests from 3 different people from my family. I mean 3 separate boxes, 3 different names, probably delivered at different times and "LOST" all 3 AFTER SENDING an email saying that they received the samples and were getting started on them. We redid the samples and got results back saying that I'm Mexican and that the rest of my family is also Mexican. When I questioned them they said that they deferred to Mexican instead of saying American Indian. My wife is 98 percent Canadian Indian as proved by Ancestry.ca tests from 5 years ago. Why would you say Mexican instead of the easier Indian? All we wanted was some medical background...what we got can't be trusted since they can't even get our nationalities right. DON'T USE THIS COMPANY

  CRI Genetics, LLC

  Date: 08/16/2022

  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone. :) Have a great day.

  CRI Genetics, LLC

  Date: 08/16/2022

  We're truly sorry to hear about your unsatisfactory experience with us! At CRI Genetics, it is our #1 priority to ensure customers have an experience they want to share. The experience you've described here, however, does not meet our standards. We're going to conduct an internal investigation with our team to find out where the communication broke down. We stand by the service we provide and will reach out to you directly to ensure you get the level of satisfaction you deserve. Furthermore, we look forward to a productive conversation with you in which everyone is smiling when they get off the phone. :) Have a great day.