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GoodRx
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.54

    Average of 173 Customer Reviews

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    Review Details

    • Heather R

      Date: 07/15/2025

      They do not communicate what kind of services they provide. They only refill your past medications, you cant actually up your dose or change medications. There is no reason to make a visit and pay for it if you dont even need to talk to anyone about your medication/how its helping or not. I got my refund but yeah, the website makes it seem like you can visit and get prescribed any medication for your symptoms, including changing your medication. It doesnt say anywhere that you can only refill your old medication. It was a waste of time for no communication. They also dont let you set up an interview time so they just call you whenever they want immediately after you submit your visit request which makes it hard to prepare because you never know when theyre calling you. Plus, youre only allowed to use them one time out of a whole year and cant use them regularly. Whats the point of having a membership then?

      GoodRx

      Date: 07/17/2025

      We're sorry to hear that your experience with GoodRx Care didnt meet your expectations, *******. While we strive to provide convenient, high-quality care, there are times when our healthcare professionals may recommend in-person treatment as the most appropriate option.Additionally, our refill service is limited to select prescriptions that can be safely managed through telehealth. If needed, you're welcome to schedule multiple GoodRx Care appointments throughout the ******* learn more about how prescriptions work with GoodRx Care, please visit the link below, or feel free to give us a call at **************. Were always happy to help.*****************************************************************************************************************

    • Brian R

      Date: 07/08/2025

      GoodRX does not stop charging credit card for $9.99 fee even after repeat requests and confirm from GoodRX customer service that the charges will stop. They refuse to provide a **************** call ID# when I called. ********************** has now charged 2 month of charges. They must stop with this practice; provide a incoming confirmation call #, and stop being passive on updating customer accounts. I went on-line and canceled services and called to customer service, yet continue to charge account. I have blocked GoodRX from charging my account and to date they own me $19.98. GoodRX is BadRX when it comes to ****************.

      GoodRx

      Date: 07/10/2025

      Thank you for bringing this to our attention, *****. Using the information provide we were able to investigate further and have found a possible spam account under the email ********************* We have cancelled the account and removed your card information from our system. We will be providing a full refund for the charges listed with this account, but please note refunds can take 5 to 10 business days to complete. If you have any additional questions, please email us at *********************************** We'd be happy to help!

    • Aisha M

      Date: 07/07/2025

      Bait and switch! Will promise coupon savings and then do EVERYTHING in their power to not let you see the savings. Will offer promotions that you'll never qualify for. Called customer service after first signing up and they said they couldn't give me a discount because someone else with my name was already in the system but I had never signed up. ******* account.

      GoodRx

      Date: 07/10/2025

      We appreciate you bringing this to our attention and apologize for any confusion caused. After reviewing the information you provided, we located your recent call and confirmed the creation of a GoodRx account on July 2, 2025, using your email address.Our records indicate that a one-time Welcome Offer was attempted on this account but was not successfully applied. Upon further review, we identified two GoodRx accounts associated with your details: one tied to your email (created July 2, 2025) and another tied to your phone number (created June 18, 2025). Because the earlier account (June 18) was created first, our system recognizes you as an existing user. The Welcome Offer is available exclusively to new users, which is why it couldnt be applied to the newer account.If the discount hasnt already been used on the June 18 account, it may still be redeemable for an upcoming prescription. If you need help checking or have additional questions, feel free to reach out to us at ***********************************

    • Sarah C

      Date: 06/29/2025

      They made a mistake on my prescription and per policy continued to make excuses through message instead of calling me to discuss. Dont waste your time.

      GoodRx

      Date: 07/10/2025

      We're really sorry to hear that your GoodRx Care experience was not the best. Sometimes our Healthcare Professional feel the best care you can receive is in-person. Additionally, our refill service is limited to certain prescriptions we are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through your GoodRx Care account, or give us a call at **************, and we'll be more than happy to help.

    • Anthony E

      Date: 06/28/2025

      GoodRx - the service you pay for but cant use. Ive tried numerous times to get a perscriprion filled but whoever their doctors or nurses call from is a call center and ******* view their calls as spam and will send them straight to voicemail without my phone ringing. Ive had 2 instances where they called outside the call center and the call was able to come thru but most just say they have no other way of calling which isnt true. So I pay for a service I actually cant use. Finally cancelled after several years of dealing with this every three months when I need a refill. This is the only company I have this issue with and when I reached out to ******* they said they cant do anything cause the issue is on GoodRxs end not theirs. Def not worth the time and hassle dealing with them, especially when Im paying for their service but cant use it.

    • Michele L

      Date: 06/20/2025

      ******** customer service. Told incorrect information, but of course, if I pay for the family plan, which doubles the price (I only need it for one member), between that and what I'd pay, no savings. I should have done my due diligence and come here to read real reviews from the public; I could have saved myself from a horrible experience. The supervisor was rude and made accusations, but I am the customer who does read the fine print, and it's not there.

      GoodRx

      Date: 06/23/2025

      We're sorry to hear about your recent experience, *******. As the account holder, you are considered the primary member on an individual GoodRx Gold plan. If youre interested in adding additional members or pets to your account, you would need to upgrade to a family plan, which is designed to support multiple members under a single *************** learn more about our terms and conditions, please visit: **********************************************************************************************************************

    • Brooklyn I

      Date: 06/20/2025

      I was not a fan at all I used RX saver which I was informed that GoodRx owns and I was going over some things with the lady and she said that she could get me back on the medicine I needed for only $74 and that nothing could move forward unless I signed the paperwork I read over all the paperwork talked to my doctor and was advised not to use them so I did not sign the paperwork I woke up a few days later to see that they had charged me without me signing anything that in my opinion is fraud I did file a complaint when I called so I advise you all to do the same and do not used RX saver

      GoodRx

      Date: 06/23/2025

      Hi Brooklyn, we're sorry to hear about your experience with our partner company, RxSaver. While we understand how frustrating this may be, RxSaver manages their own services and support independently from GoodRx.For any assistance regarding their platform, we recommend reaching out directly to their support team at ************. You can also visit their support page for more information and additional help: RxSaver Support.

    • Stuart H

      Date: 06/13/2025

      I was offered the card for free. They've been charging my credit card $19.99 per month.

      GoodRx

      Date: 06/16/2025

      Hello ******, it sounds like you may have been accidentally signed up for our GoodRx Gold Family Membership. Please give us a call so we can provide you with assistance. We'd be happy to help! We can be reached at ************, Monday through Sunday from 6am to 9pm CT.

    • tina s

      Date: 06/12/2025

      They charge me ***** for one time visit when I got the email for the prescription. The prescription was between 300 and $600. That is crazy there shouldve been some disclosure first or given another option on a prescription especially when Ive gotten similar medication to treat eczema for a h*** of a lot less, this is a complete rip off, especially to those of us who live on Limited income and I just threw out $50 for a visit because I do not have that kind of money for prescription

      GoodRx

      Date: 06/13/2025

      We regret that your experience with GoodRx Care did not meet expectations. Your concerns are important to us, and we would appreciate the opportunity to assist you directly. Please give us a call at **************. Our team is available Monday through Friday from 6:00 AM to 7:00 PM PST.

    • Jeanette K

      Date: 06/07/2025

      Good RX saves you money. I have the app on my phone and use it ************** their app and start saving on your prescriptions.

      GoodRx

      Date: 06/09/2025

      We're so happy we have been able to provide you with assistance and savings, ********! Thank you for the review.

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