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Business Profile

Concerts

UMG Recording Services, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concerts.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase: 1/18/2025 Carrier (Route) marked Delivered : 1/25/25. Item, a gift, was opened on March 25, 2025 . Item (LP vinyl record) found to be warped and immediately email was sent to *************************** The correspondence was regarding making an exchange for a vinyl record that was not warped. I was passed to 5 different customer service representatives. The first four (******, Oz, **** and Jessa) recounted the policy on returns. Stating that it had to be within 30 days. I reminded each that I wanted to exchange the item. The last representative, *********, said that the policy referred to exchanges too. The terms on the website for exchanges is as follows: XII. Damaged, Incorrect or Incomplete Orders 1. If Your order arrives damaged, incorrect or incomplete, please contact *** at [email protected]. Damaged. If Your ordered product(s) arrive damaged, photograph evidence will need to be attached to Your email to ***. Once *** receives the photographs, *** will issue You a return label via email. Once the damaged product(s) is shipped back to ***, and *** obtains possession of said product(s), *** will provide You with replacement product(s).This policy is not being followed. I was told that I didnt contact them within the 30 days so there was nothing they could do. This goes completely contrary to their own terms on the website. I just want an exchange. I cannot play a warped record on the record player.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order online at the *** ****** eilish store. I specifically opted for shipping to receive all items together. The order was placed 11/7/2024. As of 12/16/2024 I still cannot find out when I will receive the item. This was a Christmas gift and customer service has been unwilling to assist other than giving an auto generated response of the item is being fufilled.

  • Initial Complaint

    Date:11/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Date of transaction: September 20, 2024 -Amount: $44.22 - they committed and advertised on their website, a signed gatefold vinyl - nature of dispute: They advertised a Signed gatefold vinyl and I received a vinyl that was not a gatefold - The only way they are trying to resolve. The issue is by making me return the item for a return. They advertised it on their website as a gatefold vinyl, and after people received their vinyl that was not a gatefold they changed the description on their website to not a gatefold and are now trying to tell me that the only way to fix this is for me to return it. Even though it is their fault that they false advertised - it was advertised for months since **** ***** announced her new album as a signed gatefold vinyl. I took a screenshot of the website on Monday September 23, ************ case they changed the website because I saw on ******* people were receiving vinyl that werent gatefold so I did it for my safety. Thank goodness I did because when I received my vinyl on Wednesday, September 25, the day I got my vinyl, they changed the description on their website. I have added The screenshots of her website from before and her website now below

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service that was never rendered. I ordered items from this company and tried to reach out to them for a solution and nothing has been done. They have not called or emailed me back.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 items from the *********************** store. They were supposed to ship December 15th. Then I received an email saying they would ship January 1st. It's now January 8th and they still haven't shipped my items. I've sent 4 emails and 2 tweets with no response. They created a shipping label 4 days ago and still haven't shipped. They do this so people can't request a refund.

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing about shop.enhypen-official.us which is under UMG. Here is my information:- Date: 10-15-2023 - Amount: ****** - The business was committed to provide a postcard signed randomly by a member of **************** which is included with the album.- The signatures are forged, and not originally signed by a member of the group. I have attached photos that are the signatures sent of 1 single artist of the group, *****. The signatures are clearly signed by different people. - The business has responded by saying "The item is mass produced." and "this item was received as intended." To comment on this: The signed album postcards are not supposed to be mass produced, they are originally signed by the artist by hand.- Order Number: #ENHYPN14702 - Order pages:************************************************************************************* ************************************************************************************* I would like the company to modify their pages to note that the postcards are not signed by the artist and submit an official apology publically.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is knowingly taking orders they know they cant fulfill and then playing a nefarious game of your order is estimated to ship in order to keep money.In my case, I placed an order over two weeks ago (12/9). It is not until 12/24 at 8:30 pm that I received an email from them to let me know my order wouldnt be able to get in in time for Christmas, and that they havent yet shipped it out at all. As opposed to being upfront with their customers about their inability to organize themselves to make sure things arrived, they waited until four hours before Christmas to let me know they in fact never shipped them at all.Not only is this a reflection of poor business practice, its nefarious and actually really predatory that they provided zero heads up until the absolute last moment. Because of them, my sister in law will not have a gift on Christmas. Additionally, because of them, I didnt have any opportunity to be alerted about this delay, and pursue a different buying option.

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ****** eilish sweatshirt two months back and sent mant emails right away when the package was shwoing delivered but wasnt here. Its been awhile and no one replies DEPSITE multiple attempts. Please help me.BILLIE565277 is my order number.

  • Initial Complaint

    Date:08/25/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted UMG Recording Services, Inc more than five times between July 25 and August 14, 2023 about the following issue and only recieved one response back on August 1, 2023 from someone named ************ who said that the **************** team was looking into the issue and would get back to me ASAP. They never did, despite my subsequent requests for a reply. My issue was as follows:The t-shirt that I ordered for my husbands birthday ***** Girls - Faces Black ******* (M)) never arrived. According to the tracking info., the ***** person dumped the package somewhere they should not have. The note they entered at the time of delivery says, "Left at back door. ***************** not requested." I live in a big apartment building in the middle of midtown Manhattan - there is no back door where packages can be dropped, just a lobby and a front desk that is staffed 24/7. Also, there was no option to request signature service when I checked out my purchase, so I cannot be held responsible for that. My husband's birthday came and went. He did not get the present, and I paid for an item that I never received.

  • Initial Complaint

    Date:02/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order from the business on December 3rd 2022. When I received the package, it had got to me damaged. I filed a complaint and contacted the company. The end result led to them sending out another item to replace it. That was made on January 15th 2023. It has sense been lost, I tried numerous times to contact the company but the wanted to play tag and send me back and forth to their 3rd party insurance company to claim my lost item. To no prevail, in which I had explained to the said company who refuses to write anything more than a pre generated response. I had explained every single time, you guys were gonna help me replace my item because I had received it damaged but it's like everytime I reply to same email thread, they don't seem to keep track of what is happening and nothing resolved. It is an endless circle of complaints and emails.

UMG Recording Services, Inc is NOT a BBB Accredited Business.

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