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Business Profile

Computer Software Developers

Earny

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged annually for a subscription for Earny ************* and the company does not even exist anymore. I've tried to stop payment with my CC but they only do it for one year and then I get charged the following year if I don't remember. There is no number to contact for Earny.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I voluntarily subscribed to the Earny App and used it for awhile. When I decided I no longer wanted to subscribe to the app. I canceled, emailed, and did all the logical steps, and they continue to charge me. I email and are told that they will respond in 72hrs, and I get no response. I try to follow the website, it is a dead link. I file fraud complaints with my bank, they still charge. Its awful.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I know I cancelled this subscription years ago, but this week they decided to bill me *****, so I went to the website to try and login to make sure it said cancelled, but any login attempt leads to a "page not found" type error, so I tried to email them, and it bounced back as undeliverable, likewise the phone number doesn't do anything. I've disputed the charge with my bank, so hopefully that gets some resolution, but looking at other complaints, it seems like I'll need to do this every year even though the company appears to very much be no longer in business

  • Initial Complaint

    Date:07/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been charging me for a subscription for 5 years despite attempting cancellation. Company is out of business but still charging an annual fee.

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged annually for the past 3 years on June 25th by Earny for their "premium subscription" which I never signed up for. Now, it appears the business has closed and I am still getting charged a $50 annual fee. I also tried reporting this in 2022 and 2023 with no success. It has gotten to the point where my only option seems to be reporting it as fraud with my bank and having to change my card number.I have tried emailing all emails they have listed online- ********************************** *************************************** and ********************************** and all emails bounced back because the addresses could not be found.I have tried logging into my Earny account but it appears that they have shut down operations and I get an error message every time I enter in my credentials. I have tried finding their app to solve this, but they are no longer in the app store.I do not know how this company can continue to charge clients when they are clearly not operating.

  • Initial Complaint

    Date:06/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like practically every other complaint I've seen submitted to BBB, Earny is rebilling me annually for a subscription that is not functional and cannot be canceled. Every email address cited on their website is defunct. The login system on their website does not work. This company is simply stealing money from people without providing any sort of service.You'll notice that they ask you to provide your Amazon username and password to log in. This is not how any other website facilitates this functionality. Instead, they would ask you to connect through the Amazon API, so you are not at risk of having your personal information stolen. Not only is this company running a complete scam, they may also be phishing Amazon login credentials.

  • Initial Complaint

    Date:03/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel this service for over two years and I continually am charged 19. 99 per year. They do not respond to emails and there is no way to cancel online I need help!

  • Initial Complaint

    Date:11/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earny keeps on charging my credit card $5 every month. *** tried everything to contact the company in hopes of canceling this but they have no method of contact. I tried changing my credit card, deleting their merchant code, escalating with fraud team and to no luck. I need this business gone.

  • Initial Complaint

    Date:09/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I?paid $20 for the yearly subcription in May. Since then, I have?not?seen?any?benefit?to?being?a?member?of?Earny.?I?have?not?received?any?cashback, even though?I?do?activate?cashback?when?I?buy?things?online.?And,?I?have?not?gotten?any?money?back?for?late?deliveries,?even though?I?have?had?quite?a?few?late?deliveries?from?Amazon.?I?am?honestly?not?sure?what?I?paid?for?as?I?don't?see?any benefits?to?the?service.I have contacted Earny's support team three times since 08/20/2023 and have not gotten a response from the company, beyond an automated message that says they received my message and will respond within 72 hours. I think the company is no longer active and is still charging customers.

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent used this app since 2017 and wasnt aware that I was being charged almost $50 a year from them. It was my mistake to not realize, I guess, because I must not have read it well enough when I signed up and they gained my amazon credit card info. But after finally noticing this charge a month ago and then looking through my transactions for the last few years I see I was charged this every year since at least 2020. I emailed them and asked if I could be refunded at least for this year and to have this canceled. I cant even get into the account to cancel it myself, but I havent gotten a reply. Its been a month and Ive emailed them twice and send two messages on ******** and their phone number is no longer active. I just want at least this years money back and to no longer be charged going forward.

Earny is NOT a BBB Accredited Business.

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