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Business Profile

Student Loan Services

Docuservice

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    got a phone call from a phone number claiming they were DocuServer Washington that came through my T-Mobile as a verified caller lady was nice on the phone but they were looking for my ex who lives in another state who's never been associated with my current phone number that's been mine for well over a year and she was hesitant when she started saying his name kind of made me curious. she have me a *********** number. I took down the information from her she said that it was concerning a mitigation hearing with j a h or j a a and she gave me a case number. but officially the number came thru as a **********. when I star 67 the phone number it would not allow me to block my number so when I start 6 7:00 to 855 number it immediately hung up on me

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    phone number of ************** called saying they have a matter that I did not respond to. They made several threats to put a lien on my property and my assets if I did not take care of the matter. The company DocuserviceOK would not give me any information relating to the debt or state how I could take care of the matter. The man calling made several comments stating how I thought I was so smart and knew everything. The company still refused to verify the debt that they state is from 2016.

  • Initial Complaint

    Date:08/07/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was contacted by focuses and told to ******************* and a** About a matter. ****** says I have a file that the want me to pay on right now or they are going to send proccesor to my house and or garnish wage.

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a member of ************ for Student Loan Forgiveness. They had been taking money out of my ***** Fargo account. I cannot get a hold of them to continue payments. I've changed banks. The phone number is no longer in service for ************ and I cannot reach anyone. My Client Id number is: Client ID: ********* MY PHONE NUMBER IS ************ - YOUR SYSTEM WILL NOT ALLOW ME TO CHANGE MY PHONE NUMBER AND CHOOSE "CONTINUE". PLEASE CALL ME AT THIS NUMBER.

  • Initial Complaint

    Date:10/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of first transaction was *********** and kept going on automated monthly payments: 5 payments of ******* and after that ** consecutive payments of ****** each. They promised to help me with my parent loan repayment plan, you can read contract I sent to you, but it was a total fraud. I tried to call the numbers they have on file and I have no anzwer. Phone numbers no longer in service. I need my refund total of ********* Thank you and God bless you.

    Business Response

    Date: 11/02/2022

    Business Response /* (1000, 5, 2022/10/20) */
    Please contact *************************

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been paying Docuservice for the past few years to help ********************************. I noticed last month that there was no payment made on my account. I tried contacting them and they just kept hanging up the phone without answering it. I tried many times and could not get a hold of anyone. My payment is coming up again this month and I still have not been able to talk with anyone. My understanding was that if I paid the specific amount for a period of time without missing a payment, ************************** Now it is looking like I am going to miss my payment. No one has tried to get in touch with me and I have no way of getting a hold of them since they just keep hanging up the phone. Initially, I felt it was a good program and a good company, but now it is looking like I was scammed. I have no idea how much I have paid them to scam me, but it has been a few years now.

    Business Response

    Date: 10/20/2022

    Business Response /* (1000, 5, 2022/10/18) */
    Please contact us a ************************* and we will be able to support you with this request


    Consumer Response /* (3000, 7, 2022/10/19) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I tried that and they said they would call, but I did not receive a call. I will not accept this resolution because I have tried it already.


    Business Response /* (4000, 9, 2022/10/20) */
    When did you try email **************************


    Consumer Response /* (4200, 11, 2022/10/20) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I tried contacting them on 10/13/22, and have been trying to call for weeks. Why haven't you contacted me before I filed a *** complaint?

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