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Business Profile

Online Shopping

Petallush

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 16 Customer Reviews

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Review Details

  • Kathryn V

    Date: 06/01/2025

    Im extremely disappointed with my recent experience. I ordered a dress three weeks ago and specifically chose a shipping option that would ensure it arrived on time. I waited the full 15 business days, and still, no package. To make matters worse, I never received a tracking number or any shipping updates, leaving me with no way to find out where my order is or contact the carrier.Ive emailed the company twice with no response. The complete lack of communication is unacceptableespecially since Ive ordered from this site before and had no issues. Unfortunately, this experience has completely changed my opinion. I wont be ordering from this company again.

  • Ellen S

    Date: 04/10/2025

    They have no tracking number to give and no contact information to contact them. I made a order over a month ago and have yet to receive any items or tracking number. I have over 20 emails back and forth with no awnsers. They steal your money

  • Meagan P

    Date: 09/09/2024

    0 stars, they are making it impossible to return the dresses I purchased

  • Mikayla K

    Date: 09/07/2024

    Ordered a few things. Never got them. After going back and forth with customer service (horrible) I just disputed it with my credit card. I got my money back. Do not buy from this company.

  • Brie M

    Date: 07/29/2024

    If I could give 0 stars I would. Theyve made it impossible to make a return & are bargaining with me for how much I can be refunded. Please, avoid this company at all costs.

  • Le R

    Date: 06/14/2024

    Company violates the consumer by lying and not standing up to their return policy of a 30 day window. This is not what is expected of a company that one would want to continue to order from and refer others to use because of their exceptional encore service. The customer service individual decides to negotiate the refund with you as though they are into bargaining. This is not appropriate for any company. And they should not be allowed to do business with anyone.

  • Kate W

    Date: 05/07/2024

    Terrible customer service and quality. Worse, they do not allow returns. Period. The orders come from ***** and theres no way to exchange or return. Youre just stuck. Its dishonest for them to not post this on their site, on every page!

  • Jamie L

    Date: 04/26/2024

    Buyer beware! Poor quality at its finest. Asked for a refund and a return address and they answered with "we can refund $20 and give you a promo code". I repsonded, "absolutly not, I want a full refund and return slip". She then messaged "we currently don't have a return address". Like what?! I haven't heard back from them, so I guess I'm just out 90 bucks. Happy friday, right?

  • Ann L

    Date: 04/12/2024

    I ordered a dress and paid with a credit card. Several days later they informed me it was not in stock and they would refund me. When I checked my credit card statement, they had refunded me BUT they had charged me twice. When I contacted them, they refused to reimburse me for the second charge and told me to go back through my bank even though I sent them a screenshot of the charges. They would not give me a contact phone number. Terrible customer service. Avoid buying from them.

  • Sue H

    Date: 04/01/2024

    I wish I had consulted BBB before I ordered from them. My story is the same as many below. I ordered a dress, tried it on, it didn't fit, and I tried to return it. No info about returns on site or on invoice, so I emailed them and began going back and forth with their "support" person about why I wanted to return the item, and how much I would accept to just keep the dress instead of sending it back. In the final email, they intimated that if the dress had been "worn," which I read to mean tried on, I would be ineligible for a refund. Well, of course I wore it for five minutes when I tried it on, but concerned that they would refuse to refund my purchase price, I accepted their offer of "69%" of the purchase price and kept the dress. I will be donating it to Goodwill and will not ever buy anything from this business again. ****** learned--check BBB before purchasing anything from a website you're unfamiliar with!

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