Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ### Complaint Against Interview Kickstart Full Refund Not Honored I enrolled with Interview Kickstart on REMOVEDJuly 16, 2026REMOVED, for a session scheduled to start July 19. During enrollment, I was clearly promised a REMOVEDfull refund with no cancellation feeREMOVED. After the session was delayed, I was also assured that the cancellation deadline would be extended through REMOVEDAugust 23, 2026REMOVED. The session ultimately started on August 9.I requested cancellation on REMOVEDAugust 10REMOVED, immediately after the session began, because there were significant discrepancies between what was promised during enrollment and what was actually provided. In particular, the promised REMOVEDFDE preparation materials and support were not provided in a timely mannerREMOVED.I enrolled specifically because I am actively looking for a job and relied on their promises that the program would help accelerate my preparation and job search. This cancellation is REMOVEDnot simply because I changed my mindREMOVED; it is due to the commitments made during enrollment not being fulfilled.Despite repeated attempts to resolve this directly, Interview Kickstart is now stating that REMOVED$600 will be deductedREMOVED, despite the clear promise of a full refund.### Resolution Requested I am requesting that Interview Kickstart:1. Honor the promised REMOVEDfull refund with no $600 deductionREMOVED.2. Process my cancellation immediately.3. Provide written confirmation that no further charges or deductions will be made.I have made multiple attempts to resolve this with the company but have been repeatedly sent back and forth without resolution. I am asking the BBB to assist in obtaining a fair resolution.

  Customer Answer

  Date: 08/27/2026

  I would like to request that my complaint(25195318) against Interview Kickstart be closed/withdrawn, as Interview Kickstart has indicated that they are willing to resolve the issue.

• Initial Complaint

  Date:08/17/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Interview Kickstart breaches its "Week 1 Refund" guarantee by withholding funds behind coercive, non-contractual calls. They use delay tactics, including moving goalposts and using one-way numbers, to stall refunds. After they confirmed my eligibility in writing but refused to process it, I had to cite contract terms directly and file a dispute with my lender to secure my REMOVEDenrolled in Interview Kickstart (Upward and REMOVED.) on July 6, 2026, financing via REMOVED. The signed agreement explicitly guarantees a full refund if written notice is provided within the first REMOVEDTactics:1) July 9: I submitted my written cancellation request (Day 3).2) July 11: Support confirmed in writing that I was "eligible for a refund." However, they refused to process it without a call. They attempted a call during a scheduled window, but used a one-way outgoing number that made calling back impossible.3) July 12: I completed a mandatory REMOVEDMeet with Operations. They promised to review my request but failed to process the refund.4) REMOVEDThey demanded a second REMOVEDMeet ("SME interview"). I pushed back strongly, citing the contract: "Under the 'About possible refunds' section, the sole condition for a refund is that the student notifies the Company in writing during Week 1 of the program." Concurrently, I filed a formal dispute with REMOVED. The merchant finally confirmed my refund on July 16.

• Initial Complaint

  Date:08/12/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BEWARE OF INTERVIEW KICKSTART. THEY TOOK MY MONEY AND REFUSE TO RETURN IT.On May-REMOVEDI signed up for Interview Kickstarts EdgeUp Fullstack StepUp Program (with Agentic AI) program starting Jul-REMOVEDfor $7,750. There was immense sales pressure; a salesperson walked me through the sign-up process. She did not review any of the terms and conditions, but just kept directing my actions. I never received a complete, signed copy of the program REMOVEDJune I had a family emergency, which changed my availability for the Jul-REMOVEDstart date. I reached out to Interview Kickstart on Jun-REMOVEDto see if moving to Oct-2026 was okay, and to find out available dates. Interview Kickstart did not directly respond; instead, my email was forwarded to their operations team, and they promptly moved me to the Early-Oct-2026 cohort. The entire exchange took only REMOVEDany other financial implications of the transfer. I was not even pointed to the program agreement where I could review the terms and conditions and make an informed REMOVEDAug-REMOVED, it became clear to me that I would not be able to join the Oct-2026 cohort due to my caregiving responsibilities. I immediately reached out to Interview Kickstart to cancel my program and refund me my $7,750. This is when Interview Kickstarts true colors came out. They acknowledged that they did not communicate about the trial period not carrying over in case of a cohort transfer, but they refused to refund my money. Instead, they kept offering to move me to alternative programs. They also started throwing program agreement terms at me.Essentially, my situation is that on 22-Jun-2026 Interview Kickstart moved me to a different cohort (Jul-REMOVEDto Oct-2026) without my informed consent for the financial implications. Now they are using this non-consensual transfer to deny me a refund. This is clearly fraud.

• Initial Complaint

  Date:08/06/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2026, I signed an agreement with Interview Kickstart for the EdgeUp Test Engineering LevelUp and Applied Agentic AI programs, financed through a $6,REMOVEDClimb Credit loan.The agreement permits cancellation and a refund during Week 1. I submitted my written cancellation request on July 27, 2026, within that period. Senior Program Advisor REMOVEDacknowledged receiving it, and IK opened Case #REMOVEDT100000iQ9RKIA0.Climb informed us that IK must submit a cancellation or tuition-adjustment request before the loan can be closed. REMOVEDhas confirmed in writing that I am eligible for a refund but has not confirmed that my enrollment was canceled, submitted the required request to Climb, stated the refund amount, or provided a completion date. Instead, REMOVEDcontinues to provide general status updates while the $6,REMOVEDfinancing remains unresolved.I request immediate cancellation of both programs, submission of the required request to Climb, cancellation or refund of the full $6,REMOVED, confirmation that no additional charges are due, and recognition of July 27, 2026 as the effective cancellation date.

• Initial Complaint

  Date:08/03/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Huge Fraud/scam by Interview Kickstart program and Climb Credit.Misleading Phone Terms: Advisor stated the trial had not begun and could be cancelled anytime, but provided no written start or end dates.Ignored Medical Hold: Emailed a serious medical emergency notice immediately after enrolling into Interview Kickstart on July 18, 2026, requesting a hold, but received no response or clarification on dates. Enrollment into program took place on July 16 , 2026 evening. Ignored Cancellation request directly to loan entity and Interview Kickstart program: Emailed formal cancellation on July 23, 2026, before any classes were attended or services used, which they failed to process.

• Initial Complaint

  Date:07/27/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Interview Kickstart on June 9, 2026. Due to unresolved enrollment form issues, I did not receive platform access until my onboarding meeting on June 13, 2026 at 6PM MST, confirmed by IK's own onboarding email and welcome email received June 14, 2026. My 7 day trial therefore runs from June 13 to June 20, 2026.I received written confirmation from IK representative REMOVEDexplicitly guaranteeing I could cancel within the trial period without being charged. I submitted my cancellation request on June 20, 2026 at 9:47 AM MST, within the trial window.Instead of honoring the written guarantee, IK used delay tactics, repeatedly offering alternative programs including an Agentic AI Program and Coding and REMOVEDPathway. During this delay, Climb Credit disbursed $6,500 in loan funds to REMOVEDon my behalf. Once funds were disbursed, IK retracted the cancellation guarantee claiming my request fell outside the trial window, which is factually incorrect based on documented timestamps.I have provided all evidence to IK multiple times and it continues to be ignored. My first loan payment of $318.19 is due August 1, 2026.

• Initial Complaint

  Date:07/17/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: March 19, 2026 The amount of money you paid the business: $7250 paid upfront as a single lump-sum payment.What the business committed to provide you: Interactive, premium live technical coaching, software engineering mentorship, and live career guidance sessions led by industry experts.What the nature of the dispute is: Product misrepresentation and deceptive onboarding timelines. The business forced me to sign their enrollment agreement on March 19, 2026, which started a strict 7-day cancellation window. However, they kept my access locked and did not activate my actual live classes until March 29, 2026. This caused my entire "trial period" to completely expire three days before I was ever allowed to see the live product. Now that live classes have started, the format is completely passive and low-quality, consisting of the instructor simply reading presentation slides line-by-line.Whether or not the business has tried to resolve the problem: No. I reached out to them immediately after my very first live session to cancel, but their sales team used aggressive retention tactics to pressure me into a mid-May deferral. I tried their alternative plan in good faith, but the classes remain low-quality slide-reading sessions. When I formally requested a pro-rated refund for the remaining weeks of the curriculum I am walking away from, their management sent an email on July 17, 2026, completely denying the request.If the issue involves advertising, when and where the ad was seen or heard: The issue involves direct misrepresentation by their sales representatives during my initial onboarding phone calls and webinars prior to March 19, 2026, where they explicitly marketed the program as a highly interactive, live mentorship experience.

• Initial Complaint

  Date:07/08/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Interview Kickstarts Applied Agentic AI program and paid the program fee in full by REMOVED. Under the signed agreement, there is a 7-day trial period beginning from the date of signing. The agreement states that if a refund is requested within the 7-day trial period, the learner will receive a refund of the amount paid, less a non-refundable $600 enrollment fee.I submitted my cancellation/refund request by email within the 7-day trial period on 6/25/2026 at approximately 8:23 PM CT. Interview Kickstart has confirmed in writing multiple times that I am within my trial window, fully eligible for a refund, and that my cancellation request is not being denied or delayed.Despite this, Interview Kickstart has not promptly processed the cancellation/refund. Instead, multiple representatives have continued asking for a phone call, even though I have repeatedly asked that the cancellation/refund be handled in writing and have provided my reason for cancellation in writing.I also received what appears to be an internal email forwarded to me by mistake. In that internal message, an Interview Kickstart representative stated that they attempted to reach me, requested intervention to see if they could retain the learner, and recommended that $1,000 not be refunded if I remained firm on canceling. This conflicts with the refund provision in my signed agreement, which identifies only a $600 non-refundable enrollment REMOVEDaddition, after my written cancellation request, I continued receiving onboarding/program communications from Interview Kickstart, including course access information and a welcome email from a Student Success Advocate. I have stated in writing that I am not participating in the program, will not use any course resources, and do not consent to continued onboarding or program access being used as a basis to delay or reduce my refund.I have sent multiple follow REMOVEDto them and have received no communication from them.

• Initial Complaint

  Date:06/04/2026

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Interview Kickstart I am filing this complaint regarding Interview Kickstart's continued billing of my account after I submitted a written cancellation request.On February 8, 2026, I notified Interview Kickstart in writing via email that I wished to discontinue my participation in the program and cancel any future billing. I have retained a copy of this email and can provide it upon request.Despite my written cancellation request, Interview Kickstart continued charging my payment method approximately $1,160 per month. These charges continued for several months after I communicated my desire to cancel.Since that time, I have made additional efforts to resolve this matter directly with the company. The company has offered additional program benefits and services that I did not request. My objective has never been to receive additional services. My objective has consistently been cancellation of the program and cessation of future billing.I acted in good faith by providing written notice of cancellation and attempting to resolve the matter directly with the company before seeking outside assistance. I have preserved REMOVEDthis point, I am seeking a fair review of my account and an explanation as to why recurring charges continued.DateEvent Feb 8Cancellation email sent Feb 18Charged $1,160 Mar 18Charged $1,160 Apr 18Charged $1,160 May 18Charged $1,160 Specifically:I am requesting a review and reimbursement of charges incurred after February 8, 2026, to the extent permitted by the company's policies and applicable consumer protection laws.I would prefer to resolve this matter directly and amicably. However, because my attempts to resolve the issue through customer service channels have not been successful, I am requesting BBB assistance in obtaining a fair review and resolution.Thank you for your attention to this matter.REMOVED

• Initial Complaint

  Date:06/01/2026

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Interview Kickstart's software engineering course and paid approximately $7,900. On April 5, 2026, I was denied access to a scheduled Capstone Project 1 class that I had paid for. After 5+ unanswered emails, IK acknowledged their mistake and issued a full $7,900 refund on April 22 (refund ref: ch_3Rr0D4GeUtmIIlha0P3kQPOK), confirmed by their staff member REMOVED. However, my course access was revoked immediately after the refund without any prior notice or agreement from my side. This was never stated as a condition of the refund by IK representative REMOVED. Additionally, an IK staff member accidentally forwarded an internal Slack message calling me "a problem creator," which represents a serious breach of professionalism. As of May 2, 2026, IK has not responded to my follow-up emails (tickets #REMOVED, #REMOVED). Staff contacted: REMOVED, REMOVEDNishtha, REMOVED, REMOVED, REMOVED.