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Business Profile

Semiconductor Devices

NVIDIA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the *** 5090 FE on 29th May 2025 ***** allegedly delivered this on Tuesday, June 3rd. It had been "out for delivery" all day, but was never delivered. It was signature required to deliver. I contacted ***** to see what happened and they said it may take another day to deliver. I did not get a "missed you" slip or any indication that someone had dropped off a package. The next day the status updated to "delivered" and "signed for by *. ***". I was at home when the status updated but no package was delivered. I contacted ***** and Nvidia who both were unhelpful. ***** then updated the next day with a delivery status of delivered and signed for by *.***** with a signature that looks nothing like my signature. I filed a claim with Nvidia and they contacted *****. After multiple weeks of back and forth requesting status updates, Nvidia told me "Hi, this is ***** from the NVIDIA ************* Escalation Team, my colleague escalated your case to me. I've checked on this and unfortunately don't have any more updates or help I can offer. The claim is denied."I have asked neighbors and no one received an inadvertent package.

    Business Response

    Date: 07/16/2025

    Hi ******,

    We checked again with ***** and they have again verified and shown proof that they delivered this to the correct address with your name as the signature.  If you believe that ***** did not deliver this as they state, you would need to take that up with them.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 07/16/2025

     
    Complaint: 23609823

    I am rejecting this response because: when I contacted ***** they said the only way to appeal this is through the shipper. I have attempted to do so. I am stuck now with a massive bill and no graphics card. I also have no further proof aside from Fedex 
    1. Not marking it as delivered the day they claimed they delivered it
    2. Changing who they say signed for it
    3. Not showing up at all on my doorbell, nor any neighbors

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ******* Now subscription. After setting up the account, I find out that there is a 100 hour monthly limit that was not disclosed. Also, the games I signed up to play are unavailable for my device, which there is no way for me to have known when signing up. The advertised list says nothing about device limitations. After checking ****** for a refund option, apparently there is none. Not only that, but I cannot cancel my recurring bill without loosing access to what I already paid for. I have not used the service at all. I want my money refunded and the company should be required to post notices of these policies front and center. Tl;dr false advertising, intentionally misleading advertising, predatory billing practices

    Business Response

    Date: 07/07/2025

    Hi Drew,

    The details of each GFN tier, which include monthly time limits, are listed in several places including this comparison table:  *************************************************************************************************

    Like any streaming service, there are no refunds for past usage.  If you wish to cancel your subscription the instructions are here:  ************************************************************************

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 07/07/2025

     
    Complaint: 23557769

    I am rejecting this response because it is a generic copy and paste excuse that does not address my underlying complaint.  Also, Everyone is doing it is a childish response.

    Sincerely,

    **** *******

    Business Response

    Date: 07/09/2025

    Hi ****,

    The terms of the service are not hidden, they are public, well known and often discussed on reddit and other forums.  The details of each GFN tier, which include monthly time limits, are listed in several places including this comparison table:  *************************************************************************************************

    Since it appears you honestly wasn't aware of these terms, we will do an exception and get you a refund.  If you still wish to cancel your subscription the instructions are here:  ************************************************************************

    Best Regards,
    NVIDIA Customer Care

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:05/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my Nvida GE Force account for months. They continue to say that they're updating their systems and I can't make changes until it is done. I have tried contacting the help desk and it continues to say that it cannot connect to a human agent and the AI agent "has not learned this yet." However, they continue to charge me The amount of money is monthly

    Business Response

    Date: 06/09/2025

    Hi *****,

    My understanding is that this has been resolved.  Please feel free to reach out to our support team if you have any further issues.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 06/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on the "performance" membership at 9.99/month. Every month or two over the last year, Nvidia changes my membership without my consent or knowledge of the change. They changed it many times to the "ultimate" membership at *****/month. Every once in a while I check my account to find this changed membership, and always change it back to 9.99. As you can see in the picture, my lower membership for the next month is pending as I requested to lower it to my original membership again for the 6th time over a year. I emailed nvidia support, nvidia info email, geforce customer care, ********************** headquarters, and nvidia tech support. I have been completely ignored on all front. I have the emails to prove that I've been diligently trying to reach them to get this resolved. I would like my 6 month refund of half the membership that they upgraded without my knowledge. No one has accessed or hacked my account to do so. The **** address during the change goes right back to this business address. I need a refund and assurance that this will not happen going forward.

    Business Response

    Date: 05/28/2025

    Hello ***,

    Our records show that you contacted us at 9:13AM on 5/25/25 and we replied to you at 11:41AM the same day asking for more information so that we could resolve this for you.  Please reply to that email with the requested info and we can go from there.

    Regards,

    NVIDIA Customer Care

  • Initial Complaint

    Date:05/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Title:Received Defective Replacement GPU After RMA Worse Than Original Complaint:I purchased an RTX 3090 Ti directly from NVIDIAs website on November 23, 2022 (Order #*************). The card is still under warranty.I submitted it for *** due to frequent crashes (RMA Case #************). After weeks of waiting, I received a replacement GPU on May 21st, 2025and it is in worse condition than the original. The replacement not only continues to crash, but now overheats severely, making it completely unusable.NVIDIAs customer service has been extremely slow to respond and has done little to take accountability. I trusted NVIDIA to stand behind their premium products, but this experience has been frustrating and unacceptable.I am requesting:A fully functional, properly tested replacement unit or A full refund if a reliable replacement cannot be guaranteed.This issue has already caused significant disruption to my work and daily use. I expect immediate and professional resolution.?What are you seeking?A properly functioning replacement GPU or a full refund.

    Business Response

    Date: 06/02/2025

    Hi *******,

    I believe that one of our agents is already in contact with you to send you a new replacement.  Please continue to work with him until this is resolved.

    Thanks,

    NVIDIA Customer Care

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I successfully purchased a graphics card from NVIDIA and a customer service agent incorrectly cancelled the order. I have received acknowledgment that the cancellation was in error. I just need the company to provide a replacement order.

    Business Response

    Date: 05/13/2025

    Hi *****,

    You are correct, when you mentioned in your initial contact that you might cancel your order, our support agent misunderstood that as a request to cancel.  Unfortunately, we have no way to re-send VPA invites.  However, we add stock to our store frequently and you should be able to order the card online although you may need to check a few times to catch it in stock.

    Best regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 05/13/2025


    Complaint: 23320559

    I am rejecting this response because:

    This item has been in stock a single time in almost 4 months. No cards were sold after the cancellation, or at least, the website was not allowing purchases. This would indicate there should be inventory available for purchase, as items were cancelled and not reallocated as sales.

    In math terms, I am being told that (cards sold) - (cards shipped) = 0, when there are cards and/or orders that were cancelled and not listed again for sale. The business has not provided a response as to how this is possible. 

    If I have 10 pies, and I sell 10 pies, and then cancel 2 pie orders, I would have 2 pies remaining. They're telling me that they have 0 remaining, which doesn't pass basic math.

    Additionally, this was not a VPA purchase, and instead was a direct purchase from the website, where the card was available for about 3 minutes before it was fully sold out. These items are highly contested and constantly sold out immediately when they are sold through Best Buy's website. 

    The order should never have been cancelled in the first place, as the business has admitted to. The business absolutely has the capability to make an individual sale/purchase and I would be happy to provide payment over the phone to correct the order, thus I reject the notion that they cannot.

     

    I also would be happy to place the order through my business in a B2B capacity, as NVIDIA certainly has the ability to generate a specific purchase order for a business and supply an item. 

    Sincerely,

    ***** ******

    Business Response

    Date: 05/13/2025

    Hi *****,

    While we don't control the inventory drops at the online store, we definitely want to help get you a card if at all possible.  There might be a way for us to do that real-time over the phone later this week.  One of our agents will contact you to try to work this out.

    Best regards,

    NVCC

    Customer Answer

    Date: 05/16/2025

     
    Complaint: 23320559

    I am rejecting this response because:

    This solution is acceptable, however I wish to keep this open until after the order is successfully placed Monday. If that is successful, then we are good.


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:03/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I tried to move my account to free. Had an alert on my computer to do this one month ahead of billing (Move to free tier). This was possible as they were chasing payment systems, and locked the ability to dwongrade.Stopped checking as "not worry you won't be charged changing payment systems." I have since opened a ticket the day I was charged with no response. Was unable to click recent order support as no orders how up. Please help this seems pretty predatory at this point to not allow people to cancel before the renewal date put up a message to "not worry you won't be charged., then only to charge them.Have two support tickets that are were never responded to: 250330-000133, and 250319-000121 I just want a refund I never use the service. Please help.

    Business Response

    Date: 03/31/2025

    Hi *****,

    Someone will contact you to resolve this.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 04/10/2025

    Hello,



    It was ************. They have now refunded my money so I would like to
    close the complaint.



    Regards,

    ***** *****

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep dissatisfaction with the technical support I have received and to bring to your attention significant issues within your official documentation.Recently, I attempted to build the kernel for my Jetson AGX **** Dev Kit running Jetpack R36 (release) Revision 4.3. Without modifying the source code of the kernel, even following the official tutorial on Kernel Customization ****************************************************************************************************************** , I encountered an error due to a missing file in the provided tools.I detailed my issue on the NVIDIA Developer Forums under this link *************************************************************************************. Regrettably, the response I received was irrelevant to my query, suggesting steps that did not address my specific problem. This indicates a lack of attention to the details of my question and a reliance on generic, unhelpful responses.Upon further investigation, I discovered that my experience is not isolated. Other users have reported similar frustrations with the support process. If I were to cite all the related topics, this email would be far longer. This pattern of inadequate support and outdated or incorrect documentation is alarming. It hampers productivity and erodes trust in NVIDIA's commitment to its developer community. I urge you to address these concerns promptly by:- Ensuring that support staff thoroughly read and understand customer inquiries before responding.- Regularly updating and verifying official documentation to prevent misinformation.- Establishing a more efficient feedback mechanism to capture and act on user concerns effectively.I hope to see significant improvements in these areas to restore confidence in your support services.

    Business Response

    Date: 03/15/2025

    Thank you for your feedback, we will use it to improve over time.  The developer forums are the right place to ask questions.

    Customer Answer

    Date: 03/15/2025

     
    Complaint: 23068325

    I am rejecting this response because:

    Apparently, even though I expressed my dissatisfaction with the poor experience at the NVIDIA Developer Forum, they didn't take the effort to read my email. If they had read it, they would have immediately realized that I was not asking a technical question. This behavior is exactly the same as what I experienced on the developer forums. This is completely unacceptable and arrogant behavior.

    Sincerely,

    ***** ****

    Business Response

    Date: 03/18/2025

    Thank you for your feedback, we will use it to improve over time.  The developer forums are the right place to ask questions.

    Customer Answer

    Date: 03/19/2025

     
    Complaint: 23068325

    I am rejecting this response because:

    Shame on you, NVIDIA. 

    Sincerely,

    ***** ****

    Customer Answer

    Date: 03/20/2025

    NVIDIA didn't even read my complain and kept repeating the same words like AI. They didn't take it seriously. 

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my GeForce now subscription back on 2/8/25. I opened a ticket back then and discussed this with a support ******** 3/9 I was charged for a subscription. I reached out to customer support asking for a refund, to which I was told 'no refunds, per our policy'. It has now been 5 days of me attempting to change to a free membership (as it should have been back in February), but every time I change the subscription, it reverts back to a 'priority' membership. I do not want this service, I do not use this service, and my last day of thise service should have been back on 2/8/25. I should not have been charged and should be awarded a refund, since your system is having an issue with changing plans. I have updated my ticket daily since 3/9 with your support team and have been told 'this will be escalated', to no avail. I will continue to update my ticket and continue to get the subscription to change to 'free', but your website/system will not actually make this change. Something is WRONG.

    Business Response

    Date: 03/24/2025

    Hi *********,

    Someone will contact you to help if removing the payment method didn't work.

    Regards,

    NVIDIA Customer Care

    Customer Answer

    Date: 03/25/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Things have been taken care of via Nvidia's customer support, after getting in touch with the BBB to get things rolling.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to cancel my subscription a month ago. The website did not provide an option to cancel so I assumed it would not renew. I got an email today (March 13) stating they charged me. I contacted a customer agent, Priya Raju at 7:22 am ***. They stated that they could not refund me then admitted that the option to downgrade to cancel had not been "implemented yet"(see attached screenshots). I do not consent to any futher payments pulled from my card and I want a full refund. They admitted they are at fault.

    Business Response

    Date: 03/13/2025

    Hi *****, someone from ******************* will contact you to straighten this out.

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