We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Aliexpress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1,353 total complaints in the last 3 years.
  • 646 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from AliExpress on 23 June 2025.I didn't receive it, And that attempt that it's delivered.The seller on this website sent to me a message on 24 June tell me that my address is wrong, I told him that it's correct, I received a lot of orders to it with no single problem.The seller sent to me another message on 25 June tell me that the shipping will delay for 3-10 days. After that message i ordered to cancel it from AliExpress but they didn't and give the seller the right to accept it or no.On 26 June the seller provided a ***** tracking number proof that the oreder shipped on 23 June and delivered on 24 June!I filled a complaint because i didn't receive anything.The seller provided a proof of delivery using **** not ***** as he provided, AliExpress didn't pay attention to it and ordered from me to proof that i didn't receive my package!.The ***** tracking number on thier website or APP contain an official proof of delivery contain another name, doesn't contain my address just the town, But they didn't pay attention for it *******'s clearly a scam and AliExpress has a ropotic replies doesn't solve the problem, And at the end they refused my evidence and telling me that you had to contact with the courier company. And when i contacted ***** on ******** messenger they said that the address on this shipment doesn't match my address. But AliExpress always asks a proof with specific rules i can't get it, And ignoring the seller fake evidence.

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i purchased *** part for my brother motorcycle.. the package came damage and crack as straches.. contact seller they give me return label.. i ship back items and have receipt prove that i did sent back , now they told me package lost , and dont want to refund me ? .. why is my fault ? that problem they need to deal with the seller and post office right ? i want my money back please help

  • Initial Complaint

    Date:06/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For order ****************, I want to return it. When I open the return request, it shows me the return is for free. But after I submitted the request, it showed me I need to pay the overseas shipping fee. Due to I cannot ship it overseas in my area, I contacted the customer service and ask for a pre-paid shipping label or any other solutions. So the customer service opened a ticket for me ****************, but after that, they still asked me to return it at my own cost and do the overseas shipping. Since I can't do overseas shipping, can you provide a different solution? I prefer to be refunded to my original payment method.

  • Initial Complaint

    Date:06/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a doll from AliExpress app on June 3rd and was promise a delivery date of June 14th-24th or a full refund would be issued . The item didnt ship until June ***** thats nearly 2 weeks they took after I continued to try and cancel the order and get a refund multiple times during rhis 2 week period I was continually denied a refund of $55.58 . They even discontinued the listing , this platform is such a scam and is to the seller advantage at all times , *** went to their customer service about this order atleast 5 times . The last tracking update I received on this package was on June 15 stating shipment is on the way . Its now almost 5 days pass delivery they havent given me a refund nor an exact date of delivery for the package. I will attach as many screenshots for proof as I can below this app needs to be shut down they told me if the package doesnt arrive by august 10th Ill be able to get a refund thats unbelievable and unacceptable I want a full refund and this app needs to be investigated for selling replica copyrights major retail fashion brand items

  • Initial Complaint

    Date:06/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 8, 2025 I purchased a product, 64pcs 3/8" Socket Set,Drive Impact Socket Set, SAE/Metric, *************** Cr-V Steel, 6 Point with Adapters, 72T Ratchet Handle, Order ID: **************** from Aliexpress.com for $47.29. I never received the product so I contacted their support group through a chat. Since I never received the product and hadn't heard from the seller as to why I never received it, the Aliexpress AE said I would receive a total refund of $62.99 to account for a price increase. On June 19, 2025 I received a refund in the amount of $47.29 from the seller and was supposed to receive a coupon for the balance of $***** from Aliexpress. I've been contacting them for a week and I've been receiving what seems to be automated responses that do not answer my question as to why I haven't received it. They've tried to tell me that I received it and it expired, but I've sent them a screenshot from their Expired Coupons page to prove it was never issued. I've spoken to 10 different chat agents and after their recent emails, I concluded they are not going to issue the coupon they committed to do. Below is what I received through their chat system showing I should have received the ***** coupon. Refund amount:62.99 USD Refund create time:2025-06-19 20:11:21(PST)Cash:47.29 USD Refund status:FINISHED Bonus:Refund channel:other Coupon:***** USD Refund method:Original payment method Estimated refund clearing time:2025-06-20 20:11:21(PST) ~ 2025-06-21 20:11:21(PST)Refund clearing time:2025-06-19 20:11:25(PST)Refund card number:Refund ARN:Your help with this matter is greatly appreciated.Regards,***** *******

  • Initial Complaint

    Date:06/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 4 items from them in May and on June 14th I received an empty bag from the post office. I took photos and made a video showing the package and opening it with nothing. Filed a claim with them immediately to have items resent but was told I would get a refund instead. After about a week I was told they will only refund me $6.40 of my $30 order. I have spoken with multiple customer service **** and all of them state I should receive a full refund because the items were missing and I provided evidence, I contacted the seller who stated the refund is coming, but the department giving the refund will only refund me 20%. There has been 3 appeal cases and Im told I will receive the refund by a care *** and then denied by next person. At this time the company has just stolen my money and sent me an empty bag.

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 items and only received half of my order I reached out to the aliexpress and they refunded the card I used but I do not own the card so I do not know how it was on my account and when I asked them to refund it to a voucher they keep giving me the run around I've talked to like 6 different people and they are giving me the same robotic line oh we will escalate to a higher up and then when I get the email from the higher up its the same email like 20 times I just want my 5 items or a voucher because I do not own the card that was on file and I removed it so now I can't even use it and I am beyond frustrated and when I said I was going to file a complaint they said oh we are sorry your. ***** and will tell them about the payment issue and then the generic email

  • Initial Complaint

    Date:06/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 6 pack mystery box and they were all supposed to be different which is why you buy the six boxes, well multiple were the same and 70% of the box are broken. They want me to pay to ship it back and I will not pay to ship back trash. I asked them to send me a shipping label and they refused

  • Initial Complaint

    Date:06/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 23 items that I have not received and its been almost 3 months. Every time I contacted customer support they day they are speeding up delivery but I still have not received my items

  • Initial Complaint

    Date:06/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, On 6/3/25 I purchased an item for $2.13. I received the incorrect item on 6/12/25. I've spoken to their customer service multiple times requesting a refund with no resolution. I've provided pictures. I've marked my refund request as "wrong item was sent" but they keep telling me it's marked "not received". I just want a refund, because I did not receive the correct item. Their customer service has been giving me bot-like replies and seems to not understand the issue. I keep being told to "respond on the dispute page" but there is genuinely no way to reply on the dispute page, as a customer service agent has confirmed there is a "technical error".Order ID: **************** Tracking Number: 1ST06007488996 Thank you.

Aliexpress is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.