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Business Profile

Computer Software Developers

MacPaw

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of the month I saw the charge for a subscription. I quickly called this company to tell them I do not recognize this charge. Please cancel and refund.They said too much time had elapsed since I was charged (it was within the first week that I contacted them, they got back to me a week later) and that they do not have any payment information - I have been trying to show them the payment etc and they are sticking to too much time has elapsed so they won't refund me. I think this is a scam company!!

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** had written support correspondence in late 2022 and early 2023 promising to refund the $54.95 and $39.95 Clean My Mac software that promised to clean and improve performance of my two Macbook. Upon data point with Apple, the software did not do its purpose of improving the cache storage on either of the Macbook. Since *********** never fulfilled the business advertised product and misled me into buying I can take you to small claims in my home ********************** under Consumer Protection to recover the $94.90 scammed by you

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for Macpaw. Clean my Mac. I called ********** and they assisted me in cleaning my Mac. Therefore I do not need the MacPaw services. I signed up on November 08, 2023, but I have not completed the sign-in details. I wish to cancel and have my money returned. 1. No longer needed 2. Had the service for less than a month.3. I have not completed the subscription process.4. I am 82 and needed personal assistance to Clean My Mac, which I received from **********./Please return the money paid for this service.

  • Initial Complaint

    Date:11/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: November 10, 2023 Amount: $61.15 This was a FREE 3-day trial of the Gemini app by MacPaw. (Photo cleaning app) On the second day I cancelled the app. But they had charged me $61.15. They say they can not issue a refund, that the app store has to issue refund. In contacting apple support, apple said the developer has to issue the refund. I have emails to support at MacPaw, wherein they claim they can not issue a refund. I therefore filed a complaint with BBB.

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to MacPaw's software "CleanMyMac" since 2020. Every year, and frequently less than once a year, the software will lock me out of "full" mode and ask me to pay. And I do since I enjoyed the software.Here are all my past transactions, the first three turned out to be annual renewals while the software told me to pay for new licenses:1. Order# ******** - ******************* for 1 Mac Yearly subscription Originally purchased on 23rd Aug 2021 Last renewed on 23rd Aug 2022 Will renew on 23rd Aug 2023 Amount Paid $34.95 2. Order# ******** - ******************* for 1 Mac Yearly subscription Originally purchased on 15th Jan 2020 Last renewed on 15th Jan 2023 Amount Paid $34.95 3. Order# ******** - ******************* for 1 Mac Yearly subscription Originally purchased on 8th May 2021 Last renewed on 8th May 2023 Cancelled and refunded on 18th May 2023 Amount Paid $34.95 4. Order# ******** - ******************* for 1 Mac One-time payment Purchased on 31st Mar 2023 Amount Paid $34.95 Evidently, in the last 3+ years, I have been paying $349.5 that should have only cost me $139.8. I tried to contact their support but even though they see all my transactions, they were not able to issue past refunds. Recently, they switch their support to a chatbot that cannot understand my problems at all.And I can't seem to contact the business directly to express the software issue to them. In addition to overcharging me in the past, the software is poised to overcharge me, and possibly others, on an ongoing basis in the future,

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for ************ one year ago with an automatic renewal. I received notice on 12/7/2022 that it would renew on 12/13/2022. I followed instructions on their website to cancel service however there was no option on my account to cancel as per their instructions. I sent a written request to their customer service which was ignored. I received an email on 12/12/2022 that the service was renewed (earlier than the provided date in the previous email). I am reporting this company as a scam because I was not able to fairly cancel my account despite multiple attempts.

MacPaw is NOT a BBB Accredited Business.

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