Business Profile

Computer Services

Intel Corporation

Headquarters

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Complaints

This profile includes complaints for Intel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
so on the intel i9 13k processors intel has found that some are defective and are not telling people they make u reach out to them when u have a problem with your system to than have you if you dont have the box open up your system and take off your cooler to give them the batch number and serial number the min they run it in there system they know its bad so they know the bad batch which i feel like they should have reached out to people but thats besides the point now they want me to pay them ****** with 25 of that not being given back for them to over night me a new processor and on top of that i am going to have to pay someone to take this out and put in the new one and if i dont send them the bad one they wont take the hold off my card and will just take the money i feel like this should be breaking a few laws but i am reaching out to you guys first to get something done
Business Response
Date: 10/08/2025
The RP is correct, as stated in the limited warranty, Intel does require the markings on the product, for processors the batch and serial number, to proceed with the warranty.
The RP is also correct that Intel does have a service that if the customer would like the new product before they send us their product, we place a temporary charge (the cost of the product plus a $25 surcharge) on a credit card which is refunded when we have received and validated their product. But we also have a service where no payment is required, but the customer must send the product to ******************** which we must receive and validate before sending a replacement product.
Intel will contact the RP to see how they would like to proceed.
Initial Complaint
Date:09/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing a complaint regarding an Intel *** I purchased from Best Buy in December 2023. This ***, an Intel i9-13900K costing $540, remained unused until recently, when I attempted to install it in my first desktop PC build. Upon installation, the build failed to function.A computer repair specialist at Mobile Kangaroo confirmed that the *** was defectiveDead on Arrival (DOA). He also informed me that Intel provides a three-year warranty for their ***s.Despite this, after a 23 week exchange with an Intel support representative named *******, I was told that my *** was a tray unit and therefore allegedly not covered under warranty. ******* directed me back to Best Buy, where I purchased the ***. At Best Buy, I was again told the problem was Intels responsibility. This has resulted in a frustrating loop where neither company is taking accountability for a defective $540 ***.I have documentation supporting my claim:The unused *** in its original condition Best Buy receipts as proof of purchase Emails with Intel support showing their refusal to honor the warranty A text from the repair technician confirming the *** is defective This situation has put me at a significant financial disadvantage. My total PC build cost approximately $4,000, and as a college student, I cannot afford to replace this high-cost component. I rely on this computer for my academic work and future career, making this malfunction both a financial and professional setback.I am requesting urgent assistance in obtaining a replacement or warranty service for this defective ***, as the current lack of accountability from both Intel and Best Buy is unacceptable.Thank you for your attention to this matter.Sincerely,******* ******
Business Response
Date: 09/24/2025
The RP is correct, we do not handle the warranty for tray/OEM processors. However, I have reviewed the photos the customer sent us and have determined that the processor is actually counterfeit, what we call a remark. I will have our agent contact the ** and provide a remark letter he can provide to the retailer so he can request compensation.
Initial Complaint
Date:09/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent $160 to purchase a token in order b to apply for post graduate residency. I've been having difficulty accessing my account yet ecfmg and my Intel have made themselves unavailable by refusing to answer the telephone or respond to my emails. It is impossible for me to move forward without a token number which I paid for approximately August 13 2025. The took my money refuse to give me the token number I paid for. This is hindering my advancement in my career! Please help!
Business Response
Date: 09/24/2025
We have requested more information about the issue from the RP and are awaiting their response.
Initial Complaint
Date:09/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased New CPU from ******. Part of the deal was a registration code for Battlefield 6 pc game. The only problem is they require a phone number to register an account which I do not have. This was after their mandatory verification of my email address. Without a phone number I can NOT register an account, and I guess I do not get the game. They have no other way of registering, they want a phone number or fu. Also came with Intel Motherboard Bundle (Star Wars Outlaws Gold Edition) Which expired on August 15, 2025. Thanks intel.
Business Response
Date: 09/09/2025
The RP never contacted Intel customer support about this issue. ******************** will contact the customer and address the complaint.
Initial Complaint
Date:08/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Intel is hiding behind their "tray processor policy" on something that was purchased with a now closed business. Because of this, they've flat out denied my claim for my failing i9-13900k that is showing significant signs of instability. This business should be held liable via a class action lawsuit at this point, and I am going to begin looking into this with my legal representative as there's no reason people should be shelling out a half grand on processors that simply cannot remain stable. Making things worse, they are fully complicit in this due to the way they tried to beat out competitors by significantly overclocking the rated speeds and voltage, causing a lot of these problems with hundreds, thousands, and even tens of thousands of users. Since they're refusing to work with me on the warranty piece, and the business I purchased this CPU from has closed with no means to service this processor, I now want a refund. Even if they're willing to provide a replacement, I don't want it. This type of behavior is completely unacceptable and after being a customer for three decades, I will never use a single piece of hardware Intel is involved in again.
Business Response
Date: 08/28/2025
As the reporting party has said that the place they purchased the processor has gone out of business, we have offered the reporting party a one-time exception to replace their processor.
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a ** from a vender ****************. The machine worked very well. then it became flaking. far as cyberpowerpc says it is out of there warranty. Then I called Asus which is the manufacture of the mother board and they said yes the board is still under warranty by the mother board manufacture. They did find and issue with the board and they fixed and sent it back. I reassembled the ** and it was still giving me the blue screen error. Went to troubleshoot it some more and figure out that it was the processor. I also took it in to a local ** repair shop to confirm that the processor was the issue they installed a known good processor and ran it for a couple of days with no issue. Lock it in to know which component is the problem. Went to intel to look up warranty. they had a location on there website to check warranty. It told me the processor is under warranty. So I filled out all paper work and even dealt with there support team. they said it is non warranty because it is a tray chip not store chip. it is there product and there website says warranty so it should be warranty from a consumers point of view.
Business Response
Date: 07/21/2025
As the RP has noted, they have a tray processor. Tray processors are purchased by companies that typically use them to build systems which are then sold to customers. Because of that, warranty support is transferred to the company that built the system, so the RP must work with the system company, in this case CyberPower PC. Also, as the RP noted, the processor is still under warranty, so the system builder should be supporting them.
Customer Answer
Date: 07/22/2025

Complaint: 23616751

I am rejecting this response because:
The microprocessor lies at the heart of modern computing,whether housed in a system tray for OEM distribution or sold directly to consumers as a boxed retail product. Technologically, these two formats are indistinguishablethe silicon remains the same. Yet, differences in warranty coverage are often determined by packaging and distribution channels rather than the product's actual nature. This artificial divide leads to confusion and, at times, unfair treatment of consumers.
When a microprocessor fails within the warranty period, it is legally and ethically the manufacturer's responsibility to honor that warranty. Manufacturers typically offer one to three years of coverage, which includes repair, replacement, and sometimes technical support. However, this promise becomes meaningless when the manufacturer goes out of business or restructures. Consumers are left without recourse, forced to bear the full financial burden of replacement and repair, and are denied support for firmware updates and diagnostics. This is especially problematic when warranty terms are tied to entities that disappear through corporate buyouts, shell companies, or bankruptcies. The consumer ends up without any protection, even though the product may still be covered by time-based warranty terms.
Certain business practices exacerbate this issue. Some manufacturers structure their operations so that warranty liabilities are assigned to short-lived subsidiaries. If these units dissolve, the parent company may be legally insulated from warranty claims. Other contracts contain fine print that voids warranties for products bought outside authorizedchannels or transferred between owners. In acquisitions, successor companies sometimes explicitly refuse to honor previous warranties, shifting the cost to the customer. These practices reflect a troubling trend in corporate behavior:minimizing liability while maximizing profit at the expense of consumers.
The cost to consumers is multifaceted. A failed microprocessor might cost $200 to $800 to replace. Professional diagnostics add another $50 to $150. Productivity loss from system downtime can be substantial,especially for businesses and students reliant on functional machines. Theres also a non-financial cost: frustration, distrust, and the sense of being misled by an industry that prioritizes contractual loopholes over product integrity.
Solutions to this problem exist. Consumer protection laws should require warranty obligations to transfer to successor companies,preventing liability escape through restructuring. Manufacturers could be required to deposit warranty funds into third-party escrow accounts, ensuring coverage even after bankruptcy. Another approach is warranty insurance, which would allow consumers to purchase coverage from independent firms to backstop manufacturer warranties. Regulatory bodies like the ************************ should monitor and penalize deceptive warranty language and practices more aggressively.
Ultimately, this issue highlights a weakness in the system meant to protect consumer rights. Microprocessors are expensive, indispensable components in today's digital world. A failed unit shouldnt leave the owner stranded simply because of legal restructuring or business failure. Until these protections are addressed, consumers will continue to absorb the risk, while big businesses dodge accountability.

Sincerely,

******* *****
Business Response
Date: 07/29/2025
The warranty is still valid for the RP, but as they a tray/OEM processor, the warranty is transferred to the company that sells the system. The RP must work with the retailer they purchased their system from for warranty help.
Customer Answer
Date: 07/29/2025

Complaint: 23616751

I am rejecting this response because: Are you going to also cover the shipping cost of a Tower to the vender $163.45 one way so times that by 2 $326.90 out of my pocket also for them to do the troubleshooting is a base cost of $500.00 which a grand total out of my pocket $826.90. are you also going to cover that?
For a brand new processor from store is about $500. So how is this Free to me in any way? Please explain

Sincerely,

******* *****
Business Response
Date: 08/04/2025
As stated previously, Tray or OEM processors are supported by the place of purchase. More information can be found in this article: ***************************************************************************************************.
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************************************************************************************************************************************************************************** As seen by this article Intel is falsely advertising its **** I have a purchase with the receipts and would like a refund as the **** are not working properly. All the "fixes" just caused the **** to not run at the advertised rates. This is similar to buy a sports car but not having the horsepower advertised. Let it be known a computer such as the ram motherboard and CPU are bought together. Intel motherboards are only compatible for specific Intel **** and ram is usually only rated for either Intel or ***. This intel should actually be wholly responsible for the entire three parts as they had falsely advertised their **** to begin with. A quick ****** search of Intel CPU problems will show a timeline from the beginning of the year until now.
Business Response
Date: 01/10/2025
RP should open a ticket with our support team for assistance:
*******************************************************************************
Customer Answer
Date: 01/11/2025

Complaint: 22755538

I am rejecting this response because:
You cannot warranty false advertisement and defective parts that are made from the factory as defective. The chips are defective from the factory, do not perform as such, and is openly admitted in public articles as previously stated. The only remedy for this is a full refund.

Sincerely,

***** *******
Business Response
Date: 01/29/2025
RP should open a ticket with our support team for assistance, at which point the warranty team can determine if a refund for RP is possible:
*******************************************************************************
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year I purchased a prebuilt computer with an Intel Processing Chip. Sadly, this chip was part of a known issue that caused permanent damage to the chip. I filled out an *** request through Intel and was provided with a check list of things to try before they could refund/replace the damaged chip. In my ticket, I explained that I purchased the computer through a 3rd party retailer called NZXT, but Intel still asked me to proceed with the claim. Part of the *** process was to disassemble parts of my computer to get a number off the chip, as well as trying out a replacement chip to see if it fixed the problem. I followed all their steps, including buying a new chip for almost $500.00, just to be told that I needed to go through NZXT and Intel could not help me. However, because Intel advised me to make changes to the hardware of my PC, that voided my PC's warranty. Now I'm in a situation where Intel is saying they cannot help and **** is saying they cannot help me. Had Intel paid attention to my original message saying that I purchased the computer via 3rd party, and stopped the claim before having me waste time, money, and voiding my warranty I would not be in this situation.
Business Response
Date: 01/10/2025
RP requested assistance with a pre-built Intel Core processor based computer system. Our team spent time working with the RP to root cause the problem, and to potentially replace the processor if covered under warranty. To determine if the processor is covered under warranty it is necessary to obtain the **** (processor's serial number) ***as some pre-built computer systems use Intel Boxed processors.*** RP did not mention their concern about voiding manufacturer warranty on their pre-built system, for if they had mentioned their concern the direction is to have RP contact their system manufacturer for assistance.
RP states they followed steps "including buying a new chip for almost $500.00..." The question was asked of the RP if they were able to perform a swap test, which is not a recommendation to purchase another processor.
The RP's case has been closed as the processor warranty is for one year through the system manufacturer.
Customer Answer
Date: 01/11/2025

Complaint: 22747389

I am rejecting this response because: I included in my original message that this was a **** build. If there was a possibility of voiding a warranty, or a potential that Intel would not cover the warranty, it should had been disclosed in the initial reply from intel. However, instead of advising that some prebuilds are not covered, I was given a list of questions and steps to try. This included the question of "Have you tried swapping the ***** It's not common for most people to have spare ***'s laying around to test, especially considering each motherboard has a limited socket type. So how else would someone try swapping the *** if not buying a replacement that matches the one having the issue? It makes no sense to say that this was not a recommendation to buy and test a replacement to help narrow down the issue.

The entire process was misleading, and not transparent on what was expected or the possible outcomes of potentially voiding a warranty, or the possibility that Intel would not cover the warranty claim because of it being in a prebuilt PC. Which again, was the first thing I disclosed when reaching out for help. I believe Intel should take ownership of the lack of communication on their part and at the very least provide a refund for the replacement part I purchased.

Sincerely,

**** *******
Business Response
Date: 01/29/2025
For a refund request, RP should open a ticket with our support team for assistance, at which point the warranty team can determine if a refund for RP is possible:
*******************************************************************************
Initial Complaint
Date:12/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an Intel i9 processor Voltage instability leading to PC continuously crashing, I have tried microcode fix update to motherboard and issue still persist. The motherboard is MSI z790. Also the computer will restart without notice. I contacted Intel in October with a support case cause it should be replaced under the warranty. I have not heard back but and I am unable to use my PC.
Business Response
Date: 12/20/2024
The case reported by the RP doesn't seem to exist in our system. Having team reach out to the ** immediately to setup a new warranty case.
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Intel promised a refund for my defective 13th Gen *** under their warranty. I sent the *** back to them and they've had it for over 2 weeks but no refund. Warranty Request ********
Business Response
Date: 12/10/2024
RP has received his refund and the case is now closed.
Customer Answer
Date: 12/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

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Intel Corporation is NOT a BBB Accredited Business.