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Business Profile

Computer Services

Intel Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Intel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22755538

      I am rejecting this response because:

      You cannot warranty false advertisement and defective parts that are made from the factory as defective. The chips are defective from the factory, do not perform as such, and is openly admitted in public articles as previously stated. The only remedy for this is a full refund.

       


      Sincerely,

      ***** *******

      Business Response

      Date: 01/10/2025

      RP should open a ticket with our support team for assistance:
      *******************************************************************************

      Business Response

      Date: 01/29/2025

      RP should open a ticket with our support team for assistance, at which point the warranty team can determine if a refund for RP is possible:
      *******************************************************************************

    • Initial Complaint

      Date:12/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22747389

      I am rejecting this response because: I included in my original message that this was a **** build. If there was a possibility of voiding a warranty, or a potential that Intel would not cover the warranty, it should had been disclosed in the initial reply from intel. However, instead of advising that some prebuilds are not covered, I was given a list of questions and steps to try. This included the question of "Have you tried swapping the ***** It's not common for most people to have spare ***'s laying around to test, especially considering each motherboard has a limited socket type. So how else would someone try swapping the *** if not buying a replacement that matches the one having the issue? It makes no sense to say that this was not a recommendation to buy and test a replacement to help narrow down the issue. 

      The entire process was misleading, and not transparent on what was expected or the possible outcomes of potentially voiding a warranty, or the possibility that Intel would not cover the warranty claim because of it being in a prebuilt PC. Which again, was the first thing I disclosed when reaching out for help. I believe Intel should take ownership of the lack of communication on their part and at the very least provide a refund for the replacement part I purchased. 

      Sincerely,

      **** *******ention to my original message saying that I purchased the computer via 3rd party, and stopped the claim before having me waste time, money, and voiding my warranty I would not be in this situation.

      Business Response

      Date: 01/10/2025

      RP requested assistance with a pre-built Intel Core processor based computer system. Our team spent time working with the RP to root cause the problem, and to potentially replace the processor if covered under warranty. To determine if the processor is covered under warranty it is necessary to obtain the **** (processor's serial number) ***as some pre-built computer systems use Intel Boxed processors.***  RP did not mention their concern about voiding manufacturer warranty on their pre-built system, for if they had mentioned their concern the direction is to have RP contact their system manufacturer for assistance.
      RP states they followed steps "including buying a new chip for almost $500.00..."  The question was asked of the RP if they were able to perform a swap test, which is not a recommendation to purchase another processor.
      The RP's case has been closed as the processor warranty is for one year through the system manufacturer.

      Business Response

      Date: 01/29/2025

      For a refund request, RP should open a ticket with our support team for assistance, at which point the warranty team can determine if a refund for RP is possible:
      *******************************************************************************

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Intel i9 processor Voltage instability leading to PC continuously crashing, I have tried microcode fix update to motherboard and issue still persist. The motherboard is MSI z790. Also the computer will restart without notice. I contacted Intel in October with a support case cause it should be replaced under the warranty. I have not heard back but and I am unable to use my PC.

      Business Response

      Date: 12/20/2024

      The case reported by the RP doesn't seem to exist in our system. Having team reach out to the ** immediately to setup a new warranty case.

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

      Business Response

      Date: 12/10/2024

      RP has received his refund and the case is now closed.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For RAM number ******** I purchased a i5 *****K about 1 year ago on ****** for $344.61 USD. Few month back it is broken due a know manufacturing process issues, it cause constant crushing and Windows blue screen. I requested a warranty for refund on Sep and got approved for a refund. But intel provided an unusable money transfer number from *************, I have been asking for an update for 2 weeks now but intel does not provide a working information for me to receive money. It has been another 2 weeks for me to waiting. I would like intel to refund my money with a working ************* transfer number with full sender's information ( First and Last Name and State of the sender) OR send me a check instead.

      Business Response

      Date: 11/27/2024

      As noted by **, the information we provided to the ** was insufficient for the ************* draft, although it is the same information we provide to other recipients. We have cancelled the ************* draft, and the ** should be receiving the check shortly.

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 22528443

      I am rejecting this response because:

       

      this is an unacceptable excuse basically leaving the consumer at risk and left holding the bag. The average consumer has no way of knowing if its a legit product or not, assuming the serial numbers match the box and part, it should be enough

      assumjng intel is really standing by this inane response why would anyone buy a product at an authorized retailer if such a risk is possible and they will be left with an inoperable product and no recourse for refund or repair? I cannot believe someone wrote this response with a straight face 

      To boot: intel has destroyed my product making it impossible to obtain another objective examination if the product. There are several examples of intel doing this same thing on the internet, Ive received comments from no less than 50 persons. Some had their issues corrected after having someone else inspect their processor after the fact (I.e. intel returned their part. 

      Its obvious intel is doing this to avoid repairing or refunding their defective processors which is all over the news. I want my processor cost refunded and I will let this remark stay on their BBB profile but at this point its obvious in the ************ less and less people are trusting their products. 


      Sincerely,

      ****** *****

      Business Response

      Date: 11/19/2024

      The situation being faced by the RP is an industry-observed issue in retail, not focused
      on Intel products but on all manufactured products. Searching the internet
      provides many examples where customers at retail locations open seemingly
      untouched packages only to find a missing or unexpected item. Our packaging
      technologies, although robust, are not immune from such attacks.
      The part we received from the RP was not a processor that was produced in one of our factories, which was evident by the markings on the part. The part we received holds no warranty and also violates our trademarks.
      We continue to work with retailers in an effort to combat the retail fraud they face.

      Business Response

      Date: 12/20/2024

      Although Intel was not the cause of the issue seen by the RP, we have resolved the issue with the RP and resolved the issue amicably. 

      Customer Answer

      Date: 12/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a CPU from a licensed retailer (******) who wont refund my cpu it arrived dead on arrival and was told to reach out to intel for support. I started the *** showed all the pictures and details to the two reps that contacted me and was told that they would honor the ***. Got an email back saying they would no longer honor the rma because it was ( remarked) and that they would be keeping it and destroying it. So now ****** wont refund me even though i was sold a faulty or fake cpu and intel wont warranty it even though i provided all proof and information of purchase and was assured it could be handled. They wont even ship it back so i cant even use it against amazon now. Effectively s******* me over in the process. So now i have to seek legal action against both amazon and intel for this.

      Business Response

      Date: 11/08/2024

      ** has been advised that the remarked part will be shipped back to him so that he can work with his retailer for resolution. The part we received for warranty does not have factory markings, and  therefore does not qualify for the Intel Boxed processor warranty.

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have submitted a replacement request for my I9-14900kf and have received no response from the company about my case. I had purchased this processor on ****** and the return window was only 1 month after purchase. Since this processor is affected by the corrosion issue that affects 13th and 14th gen ********************** processors and mine falls within warranty I expect an expedited RMA process from being sold a faulty product.

      Business Response

      Date: 11/08/2024

      The RP is correct that the initial delay from their submission to first response was not acceptable, and we are working to reduce that time. The RP's case has now been picked up, and at the time of this writing, troubleshooting questions are being asked to determine the need for a potential warranty replacement.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Intel Core i9 processor *****K in February of 2023. Intel has a well documented issue with these processors. I have filed all the proper paperwork and exhausted all troubleshooting. Intel responded one time to my request and and since gone silent. I use my computer for work and because of their faulty processor I'm unable to work. I would like them to replace my processor with one that actually works but I can't even get them to respond to me. My case sits "open" on their service request site and every attempt to contact them by me goes unanswered. Support Request ********

      Business Response

      Date: 11/08/2024

      The RP is correct that they were subjected to unfortunate delays in the warranty process.  At the time of this writing the RP has been sent a processor under our Advanced Warranty Return process.  After receipt of the new processor, the RP should send back their faulty part for the case to be closed.

    • Initial Complaint

      Date:10/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ******

      Business Response

      Date: 11/27/2024

      After an unacceptable delay in processing, for which we have apologized to the RP, the RP has received a full refund.

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