Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Hardware

Advanced Micro Devices, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Ryzen 5 7600x from AMD from *******. I immediately ran into issues. I narrowed it down to the processor. I tried all the troubleshooting steps there was. I even contacted the chat and got an RMA set up which the case is ********. The chat person refused to send me an advanced replacement. I explain I built the Pc for my daughter who has cancer. I asked for a replacement to be sent to me with a return label so I could use the box the replacement comes in to send this one back. They said no. All I want is a replacement for my daughter.

    Business Response

    Date: 08/22/2025

    We have followed up with this customer by phone and offered additional assistance with your RMA request.

    Customer Answer

    Date: 08/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AMD Support | 3326107,It has been a long time ago, I requested a callback from the supervisor thousand of times but they never give me a call back, I ordered a GPU on AMD, it was arrived defective so I return as refund but it end lost during the shipment, they claimed they issued the refund for me, but there is no evidence that shows the money went to my bank, and I never received these money back at all

    Business Response

    Date: 02/20/2025

    We provided this customer the Transaction ID and Acquirer Reference Number (ARN) issued for their refund which was successfully disbursed on August 22nd, 2024.

    Customer should follow up with their bank on the payment per the Transaction ID & ARN information on record.

  • Initial Complaint

    Date:03/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ryzen 9 7950x3D for the only reason that I changed ***** for ryzen is that there was a promotion at the time of purchase that if you bought the ryzen you would get the AMD Avatar bundle because I decided to buy the product, the product took about 1 time to arrive at my house 2 weeks after that I try to change the code of the bundle and it says that it is expired so AMD says that the promotion has ended which says coupon is expires I want my product or AMD will return the money I spent buying the processor now I cannot return it since 15 days have already passed and due to the best buy policy it is only 15 days AMD is selling its products based on lies

    Business Response

    Date: 04/01/2024

    This customer was able to redeem the game bundle and have confirmation this issue is resolved.

    Customer Answer

    Date: 04/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:02/29/2024

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,For the case#******** the agent "pratap" is refusing to let me speak to his manager. and he keeps telling me call the general customer service number which routed me to someone who did not speak proper english and he was mumbling and then hung up on me. this issue is regarding both updates 24.1 and 24.2 not keeping my tuning settings and the stress tests says"finishing up" but never gets to success or failure screen. see video **************************** I have tweeted them,emailed them,called them and still no resolution. they also have many complaints about the 24.2 software here on reddit :************************************************************************************************************************************* would appreciate a contact from an executive and not a outsourced call center agent and to fix t hese issues

    Business Response

    Date: 07/04/2024

    We had previously followed up with this customer offering technical assistance and have confirmation that their issues are now resolved.

    Customer Answer

    Date: 07/05/2024

     
    Complaint: 21357054

    I am rejecting this response because: I sent a email to the tech in the email thread and i didn't get a response

    Sincerely,

    ***********************

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a PC issue that after 30 mins of gaming it crashes ..Ive done everything AMD has asked me wih updates and various tests and everything and it still crashes ...Now HP blames AMD and AMD blames HP .......I just want a new gpu

    Business Response

    Date: 01/19/2024

    More details are needed about this customers HP PC crashing issue to determine cause and resolution.

    We have offered the customer telephone support for quicker assistance and pending their response.

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a brand new pre built computer from cyberpower, I spent a lot of money to invest in the new am5 platform with a ryzen ****x cpu, the amd wraith prism cpu cooler is making a rattling high buzzing sound at higher rpm's, They told me to contact AMD, I contacted AMD and it has been a nightmare fighting for a replacement. I have been an AMD loyal customer for decades, from ********** and Phenom days to the ryzen days, I cannot imagine being treated like this over a simple $20 cpu cooler, After fighting for a rma, they then expect me to ship my wraith prism cpu cooler from ****** internationally which would be more than the price of the cooler itself! Please refer to AMD Case#{00319438 and RMA# ********** I do not think I should have had to fight for an rma in the first place, and I am certainly not about to spend more to ship a $20 wraith prism cooler internationally, I cannot believe after decades of loyalty I am treated like this, and I regret going to the new am5 platform, maybe I should have went with ****** As a goodwill gesture for all the hassle and "fight" with customer service, I would expect a replacement wraith prism cooler to be shipped to me at no cost or other expectations on my part...

    Business Response

    Date: 03/21/2023

    A replacement was shipped and received by the customer on 2/28/23, according to carrier tracking details. This matter should now be resolved.

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Advanced Micro Devices, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.