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Business Profile

Air Conditioning Contractors

Fuse Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called them up because our AC wasn't cooling. The person came and charged $99 as diagnostic fee (which is fine, they said they would) and said that there was no refrigerant. They need to perform a leak test for which they charged another $500. During this visit, the technician said they did not find any leak and had no idea why the system was empty of refrigerant. The technician was also about the leave our premises by keeping some of our tubes exposed. Note: They had cut open the insulation to test for leaks, but forgot about fixing it back up. Then they said they need another $900 to refill the system. At this point I started getting suspicious because no other company agreed to do refrigerant recharge before understanding the problem, yet this company had no issues in doing so. I asked multiple times to understand why the system was empty and they said 'don't know'. I still trusted them and let them recharge the system and then the ac worked for about a month and stopped. At this point I called in another company and they said that compressor had been broken for months. When I called back FUSE, they conveniently said that the compressor was working then and it must have broken now in the past month and I find that ridiculous. How does a compressor breaks down in a month, beats me, especially when the system wasn't being used. I'm seeking a refund of diagnostic fees of $99 and $500 with a total of $600 since they were unable to diagnose the problem. If they're ethical, they should also return the recharge fees that they charged, but I'm not gonna push for it since they did end up using some parts for it.

    Business Response

    Date: 07/07/2024

    Hello
    Thank you for your request. We have refunded the customer the full amount, and he received it at the end of July. Could you please check with him? He mentioned that he would remove the complaint, but it appears he has not done so yet. Additionally, he initially posted a 1-star review on our Yelp page, which he later upgraded to 3 stars, although he had promised to remove it entirely.
    Best regards,

    FUSE


    Customer Answer

    Date: 07/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will also mention that I was pretty clear to them that I will 'correct' the Yelp review, not remove it. I don't think it's ethical to remove a review, especially after the experience I had with them. I had to file a complaint with BBB and leave an honest review on yelp to get them to respond to me. If this is how they expect to provide quality service, it's wrong. Before filing a complaint, I had reached out to them to give them an opportunity to correct their mistake, but they didn't. 

     

    Thank you BBB for helping me resolve this issue. Really happy to have a company like you to resolve problems for customers. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/16/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was contacted by my home warranty company to fix my refrigerator. Business delayed getting in the diagnostic of my refrigerator which delayed ordering the part. We are 2 weeks in and still no resolve and no refrigerator with a small child in the home. Company called 6/15/23 and stated they would be at my home 6/16/23 to fix and no call no show. I called the company and they stated they would not be able to come today to fix and would call back with an update. This company has been giving me the runaround for 2 weeks and again still no fix to our refrigerator

    Business Response

    Date: 06/16/2023

    Hello *****************************!

    Thanks for being our valued customer!

    The company sincerely apologizes for this situation. We have informed the franchise in your location about the incident and are already working on a solution. The manager will contact you to solve the problem as soon as possible.

    We are deeply sorry inconvenience we caused.

    Thanks for your trust.

    Customer Answer

    Date: 06/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Fuse Service Inc is NOT a BBB Accredited Business.

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