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Business Profile

Computer Software

Outbyte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 16, 2024 i purchased an Epson computer printer from a local vender. On February 18 ,2024, I installed this printer onto my computer system. In doing so I was prompted to select a print driver software program highlighted. (I thought it was an Epson website when in actuality it was Outbyte). I downloaded and installed the software.
    I tried to run the Outbyte software which then somehow damaged my computer requiring that I reload Windows 11 to fix. On Monday February 19, 2024, I called Outbyte and demanded a refund of my $47.62. The clerk I spoke to promised a refund to be processed immediately. I have never received this refund. On Saturday, May 18, 2024, I was charged $21.64 by Outbyte and on Wednesday May 22 I was charged a second $21.64 and an additional $32.48. I have received refunds of $21.64, $21.64 and $32.48. I am still owed my original $47.62.
    On May 28, 2024, I again contacted Outbyte and was told that they could not refund my money because it was past the 30-day refund policy. These people produce an inferior product, charge a premium price , then seem to be avoiding refunds when caught in their dishonest act. I ask for your help in settling this matter.

Outbyte is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.