We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wheelchairs

Culver Mobility

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wheelchairs.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased scooter on the 16th of May. It had a 30 day money back guarantee. I called 3 days after it came and told them it was a poor choice for me. I as told they would send me a shipping lable so I could send it back. It's been more than a month and several phone calls, and still no lable. I need to send it back and get my refund so I can get a scooter elsewhere.

    Business Response

    Date: 07/08/2025

    RETURN LABEL ATTACHED

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20th of this year I emailed Culver Mobility about a power wheelchair that I purchased. I ordered the pads and other leather parts in brown, but received black. I asked for brown to be sent. I was asked several times to submit pictures which I did. I contacted them on May 31st. I also have spoken with them on the phone. As of today, June 12th, 2025. I have heard back from them or received the brown pads

  • Initial Complaint

    Date:06/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Battery will not charge

    Business Response

    Date: 06/26/2025


    "Please, please provide your full address so we can send you a new battery.

  • Initial Complaint

    Date:04/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This wheelchair was given to me has a birthday gift *************. I started having problem with the joystick about 2 months and Culver replaced joystick. Then about 4 months later problem with the tire not holding air pressure, Culver replaced tire. In January the wheelchair started going in circles and was unable to stop. I spoke to customer service which requested video, which I was unable to supply. Then the wheelchair started making noises, which I sent in the video regarding the wheel bearings and was informed that the team will review video but I am unable to get my emails or calls returned regarding the wheel bearing to resolve the problem. My wheelchair is still under warranty until June 11, 2025.I was in touch with ****** customer service regarding this **********************, trying to resolve the problem. I have to say I like my wheelchair. But not impressed with Culver Mobility company.Order date Jun 11, 2024 Order #***-0525226-9883454 Order total $1,499.00

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an expensive folding scooter that had no speed control. This as found out when it arrived. Four very different people attempted to operate the scooter and were all unsuccessful in operating it safely. Once started it instantly when to top speed. My wife has undowners and can no longer walk any real distance so a scooter is necessary and after a week of call CM I got an answer tell me they would return my call shortly. After three days and no call I once again talked to an emplwhom I ask if the speed controller could be modified? She promised they would call me within 24 hours. They did not return my call so once again I called them repeatedly to finally get a response. I ask for the return address and bill of padding number for the return. Six weeks later they sent it to me. While waiting for it I called daily with no answer. This all could and should have taken no more than two weeks but their failure caused the delay. Now four weeks after the return saying my refund will take another eight days and it only paid me 880 of 2268? Because it wasnt done in thirty days. The return policy says they could charge shipping 250 but nothing more. Help I am eighty with a disabled wife and neither of us are physically able to deal with this. We are both on long term health insurance and can not afford this oblivious scam to take our money. Help!

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a power wheelchair from them in Dec. 2024. It is my only option for mobility. I am unable to walk at all. I purchased this as soon as I was discharged from the hospital. I did not have a loaner wheelchair. I had to pay for it myself. In order to have Insurance help pay, is a lengthy process. I had it assembled and parts of it came apart. My first complaint was in the beginning of March 2025. They replied quickly. I complained online via ******************. com where I purchased the chair. Since Culver Mobility is a third party seller, ******* couldnt do anything. They suggested I call Culvers ***************** I told them the problem and I requested a partial refund. Instead, they told me that they would mail me new parts. (March 31, 2025). They were very vague. I asked; which parts are you sending? I wanted to be sure they had the correct address. Also, when? They vaguely replied: a week or two. I havent received any parts. I contacted them on their website. After asking for an update on what is happening, they told me to call their customer service again. When I did, they claimed they knew nothing about my former complaint. I had even sent pictures the first time. They wanted me to resend them, which I did.I havent heard from them again. I complained to ******* again and they keep giving me Culvers ************************** Number. I feel I am being given the run around. Nobody is doing anything. I had to pat $1100.00 for a wheelchair that held up for barely 90 days? I feel that I am being treated poorly. I feel a partial refund is fair for both of us. Thank you.

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction, 03/13/2025. We received the box on 03/14/2025. All was well until we noticed that the s**** found on page 3.3 in Culver Mobility User Manual was missing and it is vital to use the Electric Mobility Power wheelchair. It's been one solid week since I've tried to communicate that I desperately needed this item, which is a must to operate this power chair! No response to my multiple pleas for help! Unfortunately, the chair is still in my entertainment room just sitting there and me waiting for Culver Mobility located in ******************** to send me the correct part to this electric wheelchair. Someone must make them pay for what they have done to so many consumers and shut their company down.

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Artemis Pro wheelchair 5/6/24. Received 6/12/24. Stopped working 8/24, received new charger 9/24. Stopped working 2/25. No response to multiple requests for help via email or phone.If this cannot be resolved, I would like a refund for the wheelchair, $538.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an order 10/10/2023 for a folding lightweight heavy duty wheelchair, and paid 1, ****** September 24, 2024, I reached out to the company because my batteries on the chair were no longer charging. At first, I was simply inquiring about purchasing a compatible battery. The response from my email was simply a link to an out of stock battery. No other correspondence. Upon looking at the site further after I clicked said link, I realized that the battery was under warranty. I was not sure about the way things were worded in the warranty statement, so i again reached out to find out if it was for 1 or two years (either way, I was within the warrantys window of time.) Again, I was just simply sent a link to an out of stock product with no other correspondence. I reached out 2 more times out of frustration and was sent the same link yet again. I sent 2 more messages voicing my frustration (nicely) and finally received a proper response that instructed me to call a number that was supposedly customer service. At this point, its 10/9/24. The warranty would be up the next day if it were a year (I never received any clarification). Upon calling said number I was given it was a ****** voice number. I called twice and left two messages. Even though I knew I probably would not get a response. I am an ambulatory wheelchair user. Meaning I was not constantly using my chair. I was following the instructions for battery charging. Theres zero reason the battery should die within 9 months. I was busy planning a wedding and buying a house so i wasnt able to file a complaint till now, but the chair is still unusable, and everything about the situation was extremely unprofessional. All I would like is a new battery.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wheel chair for my daughter. The company sent *** wrong chair. It was not the one we ordered. They sent us one that was halfvthe price of the one we ordered. I contacted the company and ***** 3 weeks **** sent me a return lable. We shipped the chair back over a month ago and are still being billed for the chair. We **** have not had a refund fo the loan company we used. I have also tried reporting this yo the loan company ****** and i can not reach anyone at either company to let them know the chair was returned. I am not paying for a chair i dont have and didnt order and dont want my credit destroyed over this.

Culver Mobility is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.