ComplaintsforTricon Residential

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been a renter of Tricon for four years now at the rate of $2100+ per month. So over the course of the years i have spent about $96,000 in rent. almost paid off a house with that **** of ****** Since living in the home the ** unit continues to go out and in SC that is not a good thing as temps reach over 80 degrees in the house. unbearable. i've has about 7 or 8 service calls regarding the unit and it continues to go out. most of the time the very next days after the tech leaves. i need Tricon to either replace this unit or send someone out that knows what they are doing and can actually fix it permanently. for the amount of money i pay each month my family and i should not have to suffer. there has been multiple service tickets submitted online and never received a response and calling in is horrible as i have to wait over an hour to finally select the option to have them call me back and that takes hours before they do.Please help with getting this issue resolved once and for all.

  

  Business response

  04/23/2024

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Our team has confirmed that they have contacted ****************** to address his concerns and have confirmed that the unit is working properly.
  
  We ask that ****************** please notify our team if he encounters any additional issues with his HVAC system. Thank you. 

  Customer response

  04/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented a house from Tricon Residential in January 20, 2023. Our lease expired in January 20, 2024. Prior to the expiration of the lease, we paid rent on January 1, 2024, which included a pro-rated amount for a "month-to-month" fee for the days in January ************************************************** the amount of $50.32. On February 1, 2024, we paid rent again with a month-to-month fee of $421.80. We paid the same amount on March 1 and April 1 and we have NEVER been late with our rent as they have never assessed a late fee. However, on March 29, I received an email from someone saying that we owed additional rent. She DID NOT specify how much. I called her and left a message, and also replied to the email. That was a Friday. I did not receive a call until April 3, a Wednesday, and two days AFTER rent was paid. That same day, Tricon charged our account $518.32 for "back rent" that they did not assess. Not only that, the lease says that they can "automatically" charge a month-to-month fee, which they did but are now claiming that our base rent was wrong and that we need to pay that money back, AFTER FOUR MONTHS OF PAYING AN ADDITIONAL FEE. Additionally, on April 9, 2024, we received a noticed TAPED to our door saying that they had tried to contact us (which they did not as they never replied to an email I sent on April 3rd) and that we had 3 days to pay the balance or we would be evicted. Additionally, they are now charging us a "late fee" because we did not pay the amount they claim we owe. We use a "portal" to pay the rent. It is not the responsibility of the tenant to figure out what the rent amount is as that is the landlord's duty. Additionally, the individual that we spoke with on the phone stated that someone at Tricon made a mistake and that our account had to be audited. So someone at Tricon "dropped" the ball and now they are saying we are liable for it. We were looking to rent from them again, not a change. This is a scam company. AVOID IT!

  

  Business response

  04/11/2024

  We would like to thank ********************** for bringing this matter to our attention. (Reference Complaint ID: *********
  Our team has reviewed Mr. ********** account and ledger and have applied a credit in the amount of $568.32 and an additional credit of $50 for the notice fee.
  A member of our team has been in contact with ********************** and has discussed his concerns with him.
  We appreciate ********************** working with us towards a resolution and remain available should he have any further questions or concerns. Thank you. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Tricon is not managing their tenants in regards to making sure they keep their landscaping in order in accordance with *** rules. I live in an *** community which requires each tenant to take care of their own property including keeping the weeds away, trash off the lawn, pruning palm trees etc. However, my neighbor, a Tricon tenant, is not fulfilling their obligations under the *** rules. This unkempt condition is an eyesore and devalues my property. Additionally, there have been at least three (3) separate tenants in the 11 months, with one moving out within a day and the next one with a Uhaul backed up and unloading to move in. I don't believe Tricon rents properties in this manner as there must be a proper check-in/out procedure. But one person moving out and another person moving in within a 12-hour window doesn't seem plausible. I also informed Tricon customer service but my comment/complaint wasn't taken seriously. If in fact other unapproved people are residing at the residence and those people are not property vetted including criminal background checks then Tricon may be held responsible for negligence. Btw, I am not talking about a lot of people living at the residence at the same time. These are separate tenants with with their own personal belongings.

  

  Business response

  04/02/2024

  We would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  We kindly request that ************** please provide us with the property address of the home he is referring to in his complaint. Thank you.

  Customer response

  04/02/2024

  Dear Tricon, the address of the property in question is:

  **********************************************************, ** 32218

  Thanks. 

  

  Business response

  04/03/2024

  Once again, we would like to thank ************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  Due to privacy reasons, we cannot disclose any additional details regarding the status of our residents residency, however, we can assure ************** that our team will be following up with our residents at **************************************************************************** regarding ************** concerns.
  We appreciate him taking the time to contact Tricon Residential and remain available should he have any additional concerns. Thank you. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Tricon Residential regarding safety and habitability concerns at the property located at **************************, which I am currently renting from them. The ongoing construction activities due to the widening of *************** have significantly impacted the safety and livability of the property. As a tenant at this property for the past five years without any prior issues, I am deeply concerned about the disturbances and safety apprehensions caused by the construction work in the vicinity. The planned removal or alteration of certain portions of the property, including the driveway, further exacerbates the situation.Despite my attempts to address these concerns with Tricon Residential, the conditions of the property remain unsuitable for continued occupancy. I have explored alternative properties managed by Tricon, but none of them meet the school zone requirements for my children's educational needs. Therefore, I am requesting early termination of the lease agreement with Tricon Residential. Additionally, I respectfully request that two months' rent be waived as part of the early termination agreement, considering the significant impact on my family's safety and well-being. I kindly ask for your assistance in facilitating a resolution to this matter and ensuring the prompt attention of Tricon Residential. I am available to provide further details or discuss this issue at your earliest convenience.I sent email multiple times. I will be early terminating lease on this property on 04/07/2024.

  

  Business response

  04/08/2024

  We would like to thank **************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ****************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  03/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I applied to rent a home through Tricon residential. Our credit score is good, on the rise since working with credit repair specialists: we have been at our jobs almost 8 years, we have been with one rental company for 8 years with great rental history. We make over 3x the monthly rent, yet our application denied they state due to charged off accounts from over 4 years ago and closed accounts. Our actual credit score was never taken into consideration, nor our rental history or income. I believe we were denied due to being African American. Tricon as well as other rental companies in my county are treating my husband and I, as if we need to have stellar credit because we are black. The whole point of renting is because you are not in a space credit or savings wise to buy a home. So some credit issues should be expected from renters. We were completely disregarded I feel due to race and I believe this is a bigger issue that should be shared on all platforms.

  

  Business response

  03/27/2024

  We would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  At Tricon Residential, in order to treat everyone equitably and stay in compliance with Fair Housing and Equal Opportunity laws, we utilize a third-party credit rating agency. The agency objectively qualifies all applicants to rent our homes. Each applicants privacy and personal information is completely confidential. As part of this confidentiality, we would never discuss contributing factors to our decision on a public forum. The items considered for rental qualifications include criminal history, previous evictions, bankruptcy, landlord collections, utility delinquencies, FICO score, rent-to-income ratio, civil court history, level of collections, charge-offs length of rental history, and late payments. Beyond the landlord collections, we look at credit history, the quality and quantity of the applicants credit. Race is not a factor that is taken into consideration. 
  Our team is available at ************** should ****************** wish to discuss the denial. Thank you.
  
  

  Customer response

  03/27/2024

  I applied for another home that was more expensive than the home I applied for with Tricon and was approved! With no guarantor needed. Tricon Residential does not seem impartial to race nor the third party they go through to rent homes. As I stated before, I am a black woman and this is not the first time I have had to deal with this kind of company. How is it that my husband and I were approved with ease from another company and for a home worth more money! Despite the flaws on our credit!. I was even told I had a loan with a late payment by a representative at Tricon. I called Experian and ******** had no record of that loan. The response from Tricon is fine as this will be the last i have to say about this matter on this platform. There is no need to respond I just wanted to be clear that with all that Tricon says is bad with my credit, another company felt my credit was more than suitable for a renter and approved more money. So as far as Im concerned either the requirements TO RENT needs to change with Tricon because they are completely unfair for people who NEED to rent, or there was blatant discrimination that took place here. 

  

  Business response

  03/28/2024

  Once again, we would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  Were happy to hear ****************** has found a company that meets her rental needs and apologize that Tricon Residential was not able to provide her with an approval at this time. 
  
  As previously mentioned, race is not a factor taken into consideration when reviewing an applicants application. Tricon Residential ensures to stay in compliance with Fair Housing and Equal Opportunity laws. 
  
  We appreciate ****************** for allowing ** the opportunity to clarify and wish her the best in all future endeavors. 
  
  

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  3/2/2024 Paid ******** 3/6/2024 Tricon added 7% late fee ****** 3/21/2024 Paid $1048.05 Paid every payment on time for rent. Then they turn around and add fee after fee for mistakes the office made after being corrected they refused to remove the fees. Instead threaten eviction to me and my family.

  

  Business response

  03/28/2024

  We would like to thank Ms. ******** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist Ms. ********.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.
  
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Tricon Residential owns a property in my neighborhood at ***** **********, ******** ** *****. This particular property has become a blight since they took ownership. Repeated efforts (over years) to have the home cleaned up and brought into compliance with *** regulations have thus far failed, as the company chooses to pay the fines and does nothing to actually cure the violations. As I write this complaint, the home has 9 unresolved violations, many of which have been present for years.Curing these violations will entail power washing the house and front door, replacing a broken window, hiring a regular weed removal service, repainting the fascia, replacing broken blinds, removing or tipped over basketball net, and informing the tenant that they must refrain from littering their front yard and also must not leave a mop in plain sight from street view. Tenant must also not leave trash and recycling bins out front after the day of pickup.I would like to know if the company intends to actually clean this property up. Simply paying the fines doesn't actually correct the problem. This has been going on for years. The *** does have other legal options to cause the home to return to actual compliance. Before moving to pursue those options however, I figured I would provide an opportunity for the company to indicate if it is aware of the severity of the problem and if it will correct the problems itself. I'm willing to believe that this may have just slipped through the cracks and a company this large may just be accustomed to paying fines as a matter of standard procedure without taking the time to understand the severity of the violations or the impact on the neighborhood.

  

  Business response

  03/27/2024

  We would like to thank ****************** for taking the time to bring his concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ******************.
  
  We appreciate his patience and will contact him directly once we have further information. Thank you.
  
  

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been residing in this rental home since June 2020. In the first 6 months untreated black mold infested all of my belonging's downstairs in the Family Room. December I finally received an acceptable resolution, and the room was restored to livable, non-hazardous breathing conditions. This home should have never been rented in the state I received this home unbeknownst to me. Unfortunately for me 02/26/2024 the septic tank backed up into the house flooding the garage, exploding into the family room/ basement and into the kitchen. I've been here for almost 4 years and this tank was never pumped or even inspected. My daughter and I had to stay in a hotel. Which was a hassle to say the least. 4-5 contractors were in and out the house over 4 days cleaning, repairing and restoring the structure of the home and working on plumbing. Problem is my property loss is up to me according to Tricon. Almost a month later I'm still waiting for a proper credit due to their negligence, improper maintenance and upkeep of the septic tank and this disgusting inconvenience this literal mess has caused. I was reimbursed the measly 300$ I spent on hotel fees. Which again I was not at a hotel for fun. Had the septic tank been properly maintained and treated by Tricon, as I am a renting tenant at their property none of this would've happened!!! My furniture in that room is notably soiled and for what's not visible if several porta pottys were spilled into a room how much of the belongings in the room would a person consider clean or safe after contact, air pollutant transmission? I've never paid rent late and each year despite all the maintenance negligence in this home my rent is still increasing. I want a monetary resolution that regards this level of inconvenience. Surpasses the headache this amount of rental negligence has caused that I've personally encountered and so I can AGAIN replace my furniture destroyed by raw sewage and air ***** contamination. I have images per request.

  

  Business response

  03/21/2024

  We would like to thank Ms. ***** for bringing her maintenance concerns to our attention. (Reference Complaint ID: *********
  First and foremost, we would like to apologize to Ms. ***** for the inconveniences she experienced due to maintenance issues in her home and for the lack of customer service she received while she was experiencing this matter.
  Our team spoke to Ms. ***** directly today, March 21, 2024, regarding her concerns and are working diligently with her to come towards a resolution.
  
  We appreciate ************** providing ** with this opportunity and will remain in direct contact with her. Thank you. 

• Initial Complaint

  03/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We leased a home with Tricon Residential from 2018-2024.We moved out Jan 26, 2024 and we were promised a security deposit in the amount of ******* would be sent to us.Every time I call they tell me 10 days to receive and we still do not have it. Its now March , 18 2024.I would like my security deposit please.***************************

  

  Business response

  03/25/2024

  We would like to thank ****************** for taking the time to bring her concerns to our attention (Reference Complaint ID: *********.
  
  Our team is currently gathering more information to further assist ******************.
  
  We appreciate her patience and will contact her directly once we have further information. Thank you.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The home I renewed my lease for was contingent on our **** being replaced due to high temperatures upstairs for multiple hours (80+) despite all the windows being covered with thick blankets because of poor circulation and a failing unit. Despite this, it took multiple months for Tricon to even begin to address this. After many unproductive phone calls and maintenance visits that resulted in no change (the upstairs of our house was 90 in July, I bought external thermostats to check), our rent not only increased but the **** was replaced going into November when it was no longer needed. Our energy company even advised us to get an energy usage report and to take them to claims because of the outrageous energy bills we were receiving as a direct result of the **** running for 16+ hours/day. Following the replacement of the ****, the new unit was already not working due to the choice to cut corners and costs with installation by not replacing the 15+ year old **** board that triggers the unit to start/stop. This happened within two weeks of the new unit being installed and now, not even 6 months later, the unit does not run and is now freezing while running a relatively light workload (we just turned the ** on 4-5 days ago and avg temperatures are no more than 78, the unit does not run properly as of yesterday).On top of all of this, I addressed presumable mold growth in the master bathroom that was met with the solution of painting over it and deciding that the advice from their sheetrock company to replace it was incorrect. Now, again not even 6 months later, the mold has regrown in the same spots that were painted over (shocker!).Prior to renewing our lease, another issue was the 15+ year old water heater (the original from when the house was built) went out and took almost a full week to get Tricon to even agree to replace it because they claimed we only needed to relight the flame that would only stay lit for 5 seconds before going out again.

  

  Business response

  03/19/2024

  We would like to thank ****************** for bringing her maintenance concerns to our attention. (Reference Complaint ID: *********
  Our team has assigned vendors to address ******************** maintenance concerns.
  Our team attempted to contact ****************** to verify if there are any other concerns she would like to discuss but were unfortunately unable to reach her.
  
  We kindly request that ****************** please return our call at her most convenient time. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩