Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered bug MD on ******** but realized I had ordered too much. I called n tried to cancel but they said it was too late. They shipped the *********** told delivery service I did not want. He said to out return on package. I have called n left numerous message n no call back. My sister has sent multiple emails when no answer. I canceled that card so I wouldn't get charged again I don't know why they can't reimbursement me on a card. I live on a fixed income from ********. Can u please help me

  Business Response

  Date: 07/24/2025

  Thank you for your inquiry.  Per the email sent to you, by customer service, on June 29th, please return your items for a refund. please follow the return instructions, which includes providing proof of the return and we will immediately process your refund.

• Initial Complaint

  Date:07/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally ordered and cancelled within a few minutes by contacting their customer service. Their customer service offered 30% discount to keep the order and then they refused to cancell when I didn't accept their ***********: Weve received your request to cancel order #BG2383382.?? Important Note About Product Cancellations Please be aware that once an order is accepted, we are unable to cancel or modify the order. Your order is now locked and the items are either being prepared for shipment or have already shipped.Although we cannot cancel your order, you have options!1. Keep the Order and Refund 30%Wed love for you to enjoy the full benefits of your order. Reply with "Yes, I want a discount to keep the order" and well apply a 30% discount to your order.2. 30 Day Satisfaction Guarantee We offer our customers a 30 day satisfaction guarantee. If you do not want to keep the order with a 30% discount, you may wait until the order arrives and try the product(s) for up to 30 days from delivery. If you are not satisfied with your product(s) within 30 days of delivery, simply contact us again to move forward with a possible return.Let us know how you'd like to proceedwere here to help!Best Regards,Jacoda BugMD **************** **************************| ************************************* | ************

  Business Response

  Date: 07/24/2025

  thank you for your inquiry.  although we have a no cancel policy, I have successfully stopped your order #BG2383382, so that it will not be delivered.
  
  We are processing a refund request on your behalf today.  You will receive a refund notification today 7/24/25 via email once the order has been refunded.
  

  Customer Answer

  Date: 07/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:07/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles (one set) of Bug MDs repellant concentrate. While checking out, I got the message asking if I wanted 2 more bottles for discount. I clicked 'no thanks'. Then another message popped up trying to get me to buy yet another of two sets. Again, I clicked 'no thanks'. It did not show me my cart again btw. When i clicked submit to order, I got the message my order was placed...I had just been charged $143.57! It had kept adding the extra bottles. I immediately tried to contact on customer service chat but it was on weekend. I emailed them immediately. NOTHING. Today i *** messages that my orfer has shipped. No one has contacted me. What shoukd I di? My order is on its way. NOW I DONT WANT ANYTHING from them. Their ordering program is sneaky. My order number is 49B517A524.

  Business Response

  Date: 07/22/2025

  thank you for your inquiry.  unfortunately we cannot cancel orders as your order was shipped immediately.  if you do not want your order, you can either refuse delivery or return it.  we will send you how to information via email.

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for annual subscription to control roaches- Pest Defense. I was shipped Mosquito Amigo. I reached out to bugMD via chat and told them I was shipped the wrong product. They said they would correct it. I was shipped a replacement order - again it was mosquito amigo when I ordered Pest Defense for ***** control. I contacted them again and was told they cancelled my subscription upon my request. I asked when my card would be credited the $149 yearly subscription. They responded saying that I got the product and I would not get a refund. The product I got -twice- was not what I ordered. Also 149 iis WAY more than the cost of the incorrect product I received. All I ask is to either get what I ordered or refund my payment in full.

  Business Response

  Date: 07/21/2025

  thank you for your inquiry. indeed we shipped one order (your original) and then reshipped it at no cost to you.
  
  We are confused by your reporting that you received moquito amigo as that is not what we shipped either time.  Therefore we will have a manager contact you on 7/22/25 to bring this issue to full resolution.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never submitted my order and money was taken out of my account. My emails to support continue to go unanswered. They took my money without permission.

  Business Response

  Date: 07/21/2025

  Thank you for your inquiry.  During the checkout process, you submitted your payment information.  There is no way we can take your payment information without you entering it.  Once you entered your payment info, you received a thank you splash screen for your order along with an order confirmation email.  Since your order is in transit, there is nothing we can do to stop the order.  Our customer service team has sent you a direct message via email today 7/21/25.  You are more than welcome to return your order for a refund under our 30 day satisfaction guarantee.  Our return policy is found here: *********************************************************

  Customer Answer

  Date: 07/21/2025

  I DID NOT complete an order. I have no invoice or invoice number. You took my money out if my account without me submitting an order. Now I have over draft fees from my bank of $20 and insufficient funds fees from my credit card company of $40. So, what I was considering buying for from your company for $20 has costed me over $100. There is no way for me to track this false order you claim is on the way because I never ordered from your company. I want my money back in my account, you illegally took it. 

  Business Response

  Date: 07/21/2025

  thank you for your follow up.  although you state you did not place the order, you did so when you entered your payment info.  since your order is in transit, you must either a) refuse the delivery or b) return the product for a refund.  we will have our customer service team reach out and send another direct email today 7/21/25.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue Summary:I have repeatedly requested to cancel my subscription and stop all shipments from BugMD. Despite multiple cancellation requests and returning previous shipments, the company continues to send products to my address without consent.Details:I emailed BugMD several times requesting cancellation of my subscription and confirmation of no further shipments.I returned previous packages as instructed.However, the company keeps sending new shipments, causing inconvenience and unwanted charges.This appears to be a violation of my consumer rights as I have clearly revoked authorization for further shipments.Resolution Requested:Permanently cancel my subscription/account.Stop all future shipments immediately.Confirm in writing that no more products will be sent or charges applied.Refund any charges after my initial cancellation request.Problem type:Online shopping issue Unauthorized shipments after cancellation Requested action:Stop all future shipments, confirm my account is permanently canceled, and refund any unauthorized charges.

  Business Response

  Date: 07/18/2025

  Thank you for your inquiry.  We apologize for any confusion.  You do NOT have a subscription.  You placed a one time order #BG2337686 on 07/07/25 and it was delivered by DHL on 07/18/25.  Therefore there will be no further charges unless you initiate one.  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to purchase 18 closet moth traps @ $3.26 in an online order on July 13, 2025. I expected my credit card to be charged 18 X $3.26 = $58.68 exclusive of tax. A subscription of $9.99/month was pre-checked on the order, but I declined that offer and unchecked it. My credit card was charged $89.65 with no explanation. I called the customer service number three consecutive days and was told "all representatives are busy with other customers. Please leave your number and the reason for your call, and we will get back to you." I never received a follow-up call.

  Business Response

  Date: 07/17/2025

  Thank you for your inquiry.  We're very sorry but we have checked our customer service ticketing system and we have no email from ***************** nor voice message from *************** on this order *********.
  
  It appears there is some confusion around pricing.  As shown in our checkoutpage here [**************************************************************************************************************************************************************************************************************************************************************]. 

  We offer this product at EACH pricing; not 18 items for $3.26 as confirmed on your email order confirmation sent to you on July 13, 2025 at 6:30PM.  Nonetheless, we will cancel this order and issue you a full refund within 1 business day.  We will also have customer service email you to ensure you have our proper contact in.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ordered from this company called bugmd. We never recieved the package but the bugmd company claims we did. I called the delivery company and they asked for the 10 digit tracking number but apparently the tracking info we got from bugmd isn't correct. I've tried calling this company and I've emailed this company and haven't recieved any response pertaining to my refund or a true 10 digit code from the delivery company. I've recieved no response and no refund. Bugmd is putting all this on the delivery company

  Business Response

  Date: 07/16/2025

  thank you for your inquiry.  our records show the ** team has replied to you numerous times about your delivery.  Our records show your order was delivered by **** on May 15, 2025.  We've emailed asking you to confirm your address but we have not received a response.  We cannot simply refund your money when the carrier says they delivered; we have to do our due diligence as I'm sure you can understand.  Please reply to our email dated 7/16/25 at 7:42AM, so that we can resolve this issue.

  Customer Answer

  Date: 07/20/2025

  My address is ************************************************
  The delivery company keeps asking for a 10 digit tracking / shipping number but the number bugmd sent wasnt the code that the shipping company wanted so I couldn't get thru to the shipping company.  I've asked bugmd for the shipping number/ tracking number and they won't respond.   I wouldnt be going thru all this if I had recieved the package.  Id like to see proof that it was delivered to my address. 
  

  
  

  Business Response

  Date: 07/21/2025

  Thank you for your feedback.  Please check your emails because our customer service team and manager have responded to your emails.  We have not only provided you tracking information for your original order, but as a goodwill gesture we reshipped your order at no additional cost to you on thursday 07/17/25 and we communicated all of this information via email to ***** at *******************************.  Original #BG2123525 and Replacement Order #*********

• Initial Complaint

  Date:07/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the flea treatment I ordered 3 bottles on June 22 paid ***** for it. I received a lightbulb and a glue trap and was informed that my order had been delivered. I did not order that and I just want a refund but when I call they don't answer I have written several emails with no response. I am currently seeking a lawyer and I have found others with same issue.

  Business Response

  Date: 07/17/2025

  Thank you for your inquiry.  our records show we've sent you numerous emails on your order, which was delivered by *** on July 3, 2025 with tracking number *********************************************************************************
  
  Please reply to our emails so that we can help you.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July 8 for 2 items and not a subscription. I did not check the box by subscription. In checking my bank account 3 amounts were taken out on July 8 from Bug MD.$53.99,$51.81,$50.97. That is outrageous. I called Bug MD and first they said it was shipped and then they said if they reduce the order and refund the rest would I take that. I am a senior. I told them I wanted a refund. They were hard to reach. Please stop this crooked company, ****** from doing this to seniors. I paid for this through *******. I am trying to get justice through Pay Pal. But you should know the shady practices of Bug MD. I told Bug MD if they send that inflated order to me I will send it back.

  Business Response

  Date: 07/11/2025

  thank you for your inquiry.  To be clear, we do NOT have you on a subscription.  Our records show you placed a "one time" order with BugMD on July 8, 2025 for a total of $160.85.  Unfortunately, we have no record of you contacting our customer service team.  It does appears you clicked on the YES add to my cart during the upsell process, which is why you have 3 line items (or charges).  We will have our customer service team send you an email today 7/11/25 in attempt to resolve this issue for you.