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Business Profile

Marketing Programs

Triumph Marketing Co
BBB accredited business seal
BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started paying for advertising service on December 13 2023 from Triumph Marketing. I paid $199.99 a month for a ****** maps package. After several of not seeing the promised results I could no longer afford the service and decided to cancel. I sent in a cancelation notice and they called and offered me 2 month for free as an apology, because they had not set my account up right. The gentleman I spoke with agreed to call and discuss how things were going. I never received such a call and with out my consent again charged for another month of service. I called the company again and they refuse to help me or refund my recent payment. And if search my company is still not visible on ******.

  • Initial Complaint

    Date:11/24/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of a pressure washing company. Shortly after starting my business I got a call from ****** at Triumph marketing pitching his *** services to me. We had a lot of discussion about the services he offered, and eventually agreed on a price of around $179/mo for these services. ****** stated that he would have us on the front page of ****** for our category within 12 weeks. This has not happened. They also stated that they will reduce their rates by 75% if this goal is not achieved within 12 weeks of our account being open. This has not happened either. I've made an insane amount of attempts to reach our to ****** to inquire about this. I haven't gotten a single call back.

  • Initial Complaint

    Date:11/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offered us a marketing plan for our business General contractor services.They offered 12 months marketing service, we did not wanted to do it, then They offered a 6 month trial for us to see how much benefit and more job leads will have trough their services, we paid them $800.99 for the 6 month trial period.We did our payment on April ** May the following month they charged me again for the same amount, this an authorized charge got me a overdraft fee, I contacted them by email phone calls and they resolved after a week for the $800.99 but they never returned or paid the overdraft fee.On September they charged me for another 6 months.A soon as I saw a pending charge on my ***** Fargo app , I called them to ask why are they opting to charge without my consent, permission or authorization. They told me over the phone the person in charge on those type of matter was not available at the moment, I was a get a call back from this person, it never happened, after several calls and emails they have not responded.I need help on this issue, companies like this must be stopped immediately, they cant continue operating without any consequences.Please help I attached some e mail if you need more proof please let me know

    Business Response

    Date: 09/19/2024

    Dear BBB and Mr. **************** style="margin-top: 1em; margin-bottom: 1em; font-size: 12pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;">We would like to address Mr. ****** concerns by providing a detailed response regarding our business relationship and the services we provided. Mr. ***** initially agreed to a 6-month prepaid marketing plan for his general contracting business, for which he paid $800.99 in advance. As a marketing company, Triumph Marketing always strives to offer valuable services, and in this case, we refunded $400 as agreed after resolving a double charge, waived 8 months of billing, and continued to provide our services free of charge during this time of November 17, 2023, through July 17, 2023. While it did take some time to investigate and resolve the situation, we did make it right with Mr. ****** He continued to use our services after this resolution and remains an active client as of September 2024. Services such as exposure through online platforms and directory submissions were provided, with Mr. ***** receiving credentials for our directory software on 9/21/23, as promised.
    Additionally, Mr. ***** signed an agreement for these terms, including prepayment for services, and this document, containing his signature and IP address, was returned to us. This agreement was sent to him along with our request to remove the complaint from the BBB. Triumph Marketing always strives to maintain transparency and fairness with our clients, and we are proud of the marketing services we delivered to Mr. ****** We continue to work with him as we do with all of our clients, ensuring that any concerns are promptly addressed while upholding our commitment to delivering quality marketing services.
    Triumph Marketing Co Team

  • Initial Complaint

    Date:08/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This service is a scam. They do not do anything and charge large fees. I've reached out to them multiple times to discuss their product and what they offer, and they will not call me back. I'm reaching out to my bank to refute charges for the last several payments.

Triumph Marketing Co is BBB Accredited.

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