We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Document Help

Student Loan Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

This profile includes complaints for Student Loan Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Student Loan Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************. I am writing to you today because I am having difficulties resolving an issue with my student loan provider. Back in May of 2023, the Federal Student Aide website notified me that my student loan was going to be transferred from NelNet to EdFinancial Services. Before my student loan of $8,301.00 was transferred to EdFinancial services, I decided to pay off all my student loans with current NelNet provider on June 6th, 2023. It was only a month later that I saw that EdFinancial services had me as still owing them the original student loan amount of $8,301.00 (Account #***********. I sent them multiple emails through their website but they never got back to me. And now EdFinancial Services is starting to charge me Unpaid Interest of $71.60 on a student loan I already paid off through NelNet. All I want is for EdFinancial services to report that I do not owe any student loans and current balance is set to $0 since I already paid off my $8,301.00 student loan before transfer.

    • Initial Complaint

      Date:10/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nelnet is impossible to reach, the billing system is incoherent and shows wrong information. They are terrible. See attached. Payment is due 11/10/2023 but look at the indidbidial loans showing due date of 10/10/2023. Unable to make a payment and which date is it?

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      mohela FSA Fedloan not crediting pslf covid and other credit to loan wrong number of payments not refunding due money not properly crediting loans for borrower defense first borrower defense app 2016 2 schools numerous apps since then claim they dont have first ********************* second ************************************ calls emails chats no resolution falsehoods and excuses

    • Initial Complaint

      Date:03/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My and many other student loans were being "service/maintained" by Student ************* They help with processing, filing as a 3rd party person for the Loan provider. Since the Financial Student Loan Freeze as of 3/13/2020 what loans do they have to maintain, help with service with etc. When I called I was told they email me at an email I no longer have, they then said we did not know you were transferred to Mohela for PSLF (But yet they service/maintain etc.) since 3/2020 they continue to take $49 and now 54/month for "servicing/maintaining" student loans for loans that have been froze.. I have asked for Reimbursement for all or part of this as I should of also called as much as they should be sending proper paper work and honestly know they are not in good faith servicing anything during the public student loan freeze. This is not only my account but I am sure many others at 54/month. $49 From March 2020 to 12/2021 23 payments at $49 and 3 and new rate of $54 (this would be duration of PHE loan freeze as they are not servicing any loans/processing papers etc" due to the federal freeze. This is $1289. As noted I am not the only customer that is being charged monthly by ATF for Loan servicing they are not doing due to PHE

    • Initial Complaint

      Date:11/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under the cares act I reached out to my Loan Servicer, FedLoan, for a refund since I paid off my loan in 09/2020. I called in 08/22 and requested a refund. I haven't received anything and it was been 90 days. I've called three times and no resolution.

      Business Response

      Date: 12/07/2022

      Hello *****, we have received your request although we do not see you within our system as a client. Are you referring to the correct organization assisting you? Also Those letter's are from a consolidation that has been taken place which is great news of your approval. Any other concerns should be done via the company that initially helped you out. 

    • Initial Complaint

      Date:09/21/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 21st 2022 I called in to speak with ******************* with ***** to manage my account. He refused to listen to me and directed me to another department. I have needed to clarify my business relationship with ************ Student ************** and he has in the past repeatedly declined to take my concerns seriously.He is verbally aggressive and demeaning.I have attempted to offer different payment arrangements and to use certain tools to come to a proper standing and he has dismissed my suggestions.I have needed to speak with the pre-claims department to establish a payment arrangement in the past and he would not speak with me even though it is my account.There is a well defined pattern of not listening to me even though it is my account and today was just the latest iteration.I need to be able to speak with the pre-claims department if my account is not in good standing and ******************* consistently disallows that.

    • Initial Complaint

      Date:09/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Nelnet on 8/25 to request my loans be reinstated and for a full refund of payments I made since April of 2020. I repeatedly explained my intent for the call and what I wanted. The representative I spoke with did not ask me any other questions, gave no confirmation, etc., but told me they got my requested submitted and to expect 4-6 weeks. On 8/31 I received an email from Nelnet (that I was unable to even open due to it being encrypted improperly) but immediately called due to the email. The representative I spoke with this time told me that my initial request was not done correctly and didnt get submitted. I the re-requested my refund of payments and to have my loans reinstated. They told me another 4-6 weeks (since the process now had to start over).I called again on 9/14 to check on the status and they were not able to provide me ANY insight on where my request was at in the process, and said another 4-6 weeks.Seeing as how the representative I spoke with on 8/25 was careless and didnt provide me the correct information, it has delayed the whole process and I am feeling frustrated. I need my loans reinstated and refunds processed NO LATER than September 30th, 2022.My Nelnet account is E895271002.

    • Initial Complaint

      Date:08/09/2022

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past two years I was led to believe that my student loans were in an ****** ***** ********* **** working towards Public Service Loan Forgiveness. Instead I made payments to Student Loan Services via *** ********** ******** for two years without any actual steps taken towards my student loans. I have paid just under $2000 in two years. When I contacted my lender they said none of these documents were filed on behalf of my student loans. I have additional emails as well if needed and can prove all payments through my bank records.

      Business Response

      Date: 08/12/2022

      Hello ****, 

       

      We have been servicing you since 2020 and have submitted all and any necessary documentation for the PSLF program. We requested updated information from you as this program needs to be renewed every year and have not received that updated information from you on file. Please be aware that the ***** *** had also placed loan payments on forbearance with your lender ******. If you would like to to process anything further we are still able to assist you and have placed your $39 monthly payments on hold until approval. Please email us at *************************************

      Best,

      Processing Team

      Customer Answer

      Date: 08/12/2022

      I have not received any additional requests, updates, or information from *** or ******** **** ********. ****** reported my loans are still in full with them, no other documents had been filed. I also was under the impression that my $39 monthly payments were for my income based repayment plan, not to pay this company a monthly processing fee. As stated the ***** *** put my loans into forbearance so I believed the almost $2000 I paid over the last two years would have come off of my principal.

    Student Loan Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.