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Business Profile

Financial Services

SuperMoney

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan from Super Money Financial and they requested me to purchase Footlocker gift cards from Family Dollar, after they deposited (3) checks in my account totalling $143.14 each. I made the purchase, sent a picture to them. I kept the receipt for the purchase, called my bank and the gift cards were cashed! I was scammed out of $429.42.

    Business Response

    Date: 07/18/2025

    Hi,

    Thank you for bringing this serious matter to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to clarify and assist.

    Who We Are
    SuperMoney is a financial services comparison platform. Please note:

    We do not originate loans.
    We never charge upfront fees.
    We do not ask for payment for *************** processing, or transfers.
    We do not make unsolicited loan offers.

    Fraud Alert
    From your description, it appears scammers are falsely using SuperMoneys name. The loan offer you received is fraudulent. Sadly, this is a common scam, and we take it seriously.

    What You Should Do Next

    Stop all communication with the scammer.
    Do not send money or share further info.
    File a report with local law enforcement.
    Report the scam to:

    FTC
    *********
    *************

    If you shared personal details, notify the credit bureaus (Equifax, Experian, **********) to monitor for identity theft.

    Please remember:

    Applying for loans via SuperMoney is always free.
    Legitimate offers redirect to verified lender websites.
    We never require payment to release funds.

    Were deeply sorry scammers misused our brand. Let us know how else we can help.

    Stay safe,
    SuperMoney Customer Success Team

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Applied for loan online on a .gov *********** connected to super money LLC.Filled out forms with personal info including SSN. Deposits and withdrawals were made using my banking account.

    Business Response

    Date: 05/30/2025

    Hi,

    Thank you for bringing this serious matter to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to clarify and assist.

    Who We Are
    SuperMoney is a financial services comparison platform. Please note:

    We do not originate loans.
    We never charge upfront fees.
    We do not ask for payment for *************** processing, or transfers.
    We do not make unsolicited loan offers.

    Fraud Alert
    From your description, it appears scammers are falsely using SuperMoneys name. The offer letter you received is fraudulent. Sadly, this is a common scam, and we take it seriously.

    What You Should Do Next

    Stop all communication with the scammer.
    Do not send money or share further info.
    File a report with local law enforcement.
    Report the scam to:

    FTC
    *********
    *************

    If you shared personal details, notify the credit bureaus (Equifax, Experian, TransUnion) to monitor for identity theft.

    Our Commitment
    Weve launched an internal review and reported this misuse to authorities. If you have evidence (emails, texts, screenshots, receipts), please forward them to ******************************** to support our investigation.

    Please remember:

    Applying for loans via SuperMoney is always free.
    Legitimate offers redirect to verified lender websites.
    We never require payment to release funds.

    Were deeply sorry scammers misused our brand. Let us know how else we can help.

    Stay safe,
    SuperMoney Customer Success Team

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a loan through super money and was reproved for the $8000 loan amount. I'm't when it came down to getting the loan transferred into my account, they requested a They requested a insurance payment which is fine. I've had to do that 1 other time with one other loan for insurance which was loss of job covered in a couple other things unemployment. If I were to get short-term. My long-term disabled, which is fine. Well then it came down to after I made my payment. They were going to send the payment into my accounts. And there was no payment made into my account.After that then he started to request a orignation fee for the loan. Which no, at this time he is charging $200 for the fee. His name is **** ***** through the company. I do have my loan contract available. No, he ainow he is saying that he is not going to process the loan UN.Less he gets the two hundred dollar origination fee.

    Business Response

    Date: 05/21/2025

    Hi there,

    Thank you for bringing this to our attention. Were truly sorry to hear about your experience and appreciate the opportunity to clarify and assist.

    About SuperMoney
    SuperMoney is a financial services comparison platform that helps consumers evaluate loans, credit cards, and banking products. Please note:

    We do not originate loans.
    We never charge upfront fees for loan approvals.
    We do not ask for payments related to *************** loan processing, or fund transfers.
    We do not contact consumers unsolicited to offer loans.

    Potential Scam Alert
    Based on your message, it seems someone may be falsely claiming to represent SuperMoney. Unfortunately, these scams are common, and we take them very seriously.

    What You Should Do:

    Stop communication with the suspected scammer.
    Do not send money or share more personal info.
    File a police report.
    Report the incident to:

    ************************ (***)
    ********* (*************************)
    *************

    If personal information was shared, contact Equifax, Experian, and ********** to monitor for identity theft.


    How Were Responding
    Weve initiated an internal investigation and reported the misuse of our name to the appropriate authorities. If you have emails, texts, screenshots, or payment proof, please forward them to ******************************** to help us take further action.


    Stay Informed

    We never charge to apply for loans.
    All legitimate offers on SuperMoney redirect to trusted lenders.
    Requests for payment to release funds are always a scam.


    Need a Legitimate Loan?
    You can securely compare real offers here:
    ?? ************************************************************

    We regret that scammers misused our name and your trust. Let us know how we can further support you.


    Stay safe,
    SuperMoney Customer Success Team

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Super Money LLC was a company recommended by one of the 3 credit reporting agencies. So I call them and made an application for a loan which they stated was approved after I paid $100 (which was to be refunded with loan) plus $100 for my part of the ************** cost and a final $50 for the transfer of the funds. When the funds did not materialized I then called the company at ******************************* plus emailed them at ***************************** With the phone numbers the call either went to voice mail or a message "not in my calling area". After several attempts to solve this I am now issuing a formal complaint with BBB and CFPB. "SEE ATTACHED

    Business Response

    Date: 04/03/2025

    Thank you for bringing this matter to our attention. SuperMoney is a financial services comparison platform. We do not originate loans, charge upfront fees, or request payments for ************** or fund transfers. Based on the details you provided, including the phone numbers and the email address ******************************* it appears that you may have been targeted by a fraudulent party falsely claiming to represent SuperMoney.

    We want to clarify that these contact details are not associated with our company. SuperMoney does not require payments to process or approve loans, and we do not communicate through unofficial Gmail accounts.

    We recommend taking the following steps immediately:
    1.Cease all contact with the suspected party.
    ******** the incident to your local law enforcement agency and file a police report.
    3.Submit a report to the ************************ at *******************.
    4.Notify the three major credit reporting agencies (*******, ********, and **********) if you shared personal information.

    We are actively investigating this misuse of our brand and will be reporting this activity to the appropriate authorities. If you have additional evidence such as emails, payment confirmations, or screenshots, please forward them to ******************************** to support our investigation.

    SuperMoney is committed to protecting consumers and takes fraudulent activity involving our name very seriously. Please do not hesitate to contact us at ********************************** if you have any questions or need further assistance.


    Sincerely,
    SuperMoney Customer Success Team

    Customer Answer

    Date: 04/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ****

     

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company called me and said I was approved for a loan. I was at the time looking for a loan so I wasnt too skeptical at first. They needed my information on where to deposit the money, they used my information to go into my account ********* and lock me out and right now. Im not sure of the result because of it. my bank said its under investigation and cant give me any information and the numbers and email that the fraud company super money is using hasnt replied. Im unsure what the damage are going to try to do to my Social Security number or account or what will happen, but I really wish , I knew to get in front of those who did this

    Business Response

    Date: 08/15/2024

    Hi there. You were not talking to SuperMoney. I'm sorry to inform you that you were speaking with a scam artist that was impersonating a SuperMoney company representative.

    SuperMoney does not run a call center and we do not call consumers unsolicited. We are not even a lending company. SuperMoney is a financial services comparison/reviews website. 

    Unfortunately scam artists are leveraging the good will of our brand to try and scam people.

    BBB has already published a warning on our profile in an attempt to warn consumers.

    "The BBB received information that this business's name is being used by scammers. Please be cautious in responding to calls, emails, and/or text messages from imposters claiming to be SuperMoney who are offering an advance-fee loans. The business states that "If you get an unsolicited call, mail or text message from someone claiming they are from SuperMoney, its probably a scammer. Please note that SuperMoney will never contact you by phone, email, text, or otherwise to offer you a loan other than to communicate about loan application you have already submitted directly on SuperMoney.com.""

    Would appreciate if you considered removing your compliant, as you were not speaking to someone from our company.

  • Initial Complaint

    Date:07/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-16-24 give loan as promised and stop scamming people they I got all my banking info account number routing number copy of id I'd number social security number everything off of application i filled out.... So messed up these people pray on the poor why would you try and scam someone filling for a loan I apparently don't have any money f****** pieces of s***

    Business Response

    Date: 07/18/2024

    Hi there. You were not talking to SuperMoney. You were speaking with a scam artist.

    SuperMoney does not run a call center and we do not call consumers unsolicited. Unfortunately scam artists are leveraging the good will of our brand to try and scam people.

    BBB has already published a warning on our profile in an attempt to warn consumers.

    "The BBB received information that this business's name is being used by scammers. Please be cautious in responding to calls, emails, and/or text messages from imposters claiming to be SuperMoney who are offering an advance-fee loans. The business states that "If you get an unsolicited call, mail or text message from someone claiming they are from SuperMoney, its probably a scammer. Please note that SuperMoney will never contact you by phone, email, text, or otherwise to offer you a loan other than to communicate about loan application you have already submitted directly on SuperMoney.com." and asks consumers to review their tips to help identify an imposter scam: **********************************************************************"

    Would appreciate if you considered removing your compliant, as you were not speaking to someone from our company.

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