About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

3/28/2006

Business Started:

1/1/1997

Business Started Locally:

1/1/1997

Business Incorporated:

1/27/1997

Type of Entity:

Corporation

Number of Employees:

1

Additional Information

Payment methods

VISA, MC, AMEX

Refund and Exchange Policy

How to Return Merchandise:

Merchandise for return must be reported to us within 30 days of receipt via e-mail at [email protected] in order to obtain a Return Merchandise Authorization Number (RMA). Returns without the RMA number will be subject to a delay in processing. The returned merchandise must be received by us within 30 days. Mrs. Lin's Kitchen is unable to process returns that are not reported and received within this time frame.

How to Exchange Merchandise: 

Please follow the same procedures for returning merchandise and place another order for the item you wish to purchase instead. You do not have to wait for us to receive the original item before placing your new order. All items that arrive as an exchange will be processed in the same way as a return.

Return and Exchange Procedure for Gift Recipient: 

Please follow the same procedures for return and exchanges as described above. The exception being that the refund amount will only be given in the form of a store credit. 

Our Damage and Defective Policy: 

All damaged and defective products must be shipped back to us following the same Return Procedure as listed above. Upon receipt, we will inspect the merchandise and process either a refund or replacement accordingly.

Business Categories

Online Retailer, Oriental Goods Wholesale