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Business Profile

Customer Relationship Management

Experience.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Customer Relationship Management.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My personal name, phone number and physical address is appearing on their website and they are refusing to remove it. I am not comfortable nor safe with my personal information being shared. It violates my privacy and I do not want anyone showing up at my doorstep because they have my physical address from this companies website.

    Business Response

    Date: 07/02/2024

    At Experience.com, our mission is to REMOVEDa transparent and informed community where consumers can access valuable information about local professionals and businesses. To achieve this, we create and maintain profiles based on publicly available information and customer-generated content. Our policies regarding profile management are designed to support this mission while adhering to legal and ethical standards.

    Why We Do Not Remove Profiles

    1. Transparency and Public Information: The information on Experience.com is often derived from public records and other publicly accessible sources. It is important for consumers to have access to accurate and comprehensive information about professionals and businesses to make informed decisions.
    2. Community Engagement: The Experience.com platform emphasizes consumer experiences and community engagement. Removing profiles could potentially deprive consumers of important insights and reviews that help them make better choices.
    3. Consistency with Industry Standards: Similar to other major platforms such as Yelp and Healthgrades, we do not remove profiles unless they meet specific criteria, such as business closure or legal requirements.

    Options for Profile Management

    While we do not remove profiles, we offer several options for managing and updating the information presented:

    1. Claim Your Profile: You can claim your profile on Experience.com to update and manage the information directly. This allows you to correct any inaccuracies and present your professional or business details accurately.
    2. Update Information: If the profile contains outdated or incorrect information, please claim the profile and make the necessary updates through the Profile tab. This will ensure that the information is current and accurate.
    3. Business Closure: If the business or professional practice has permanently closed, please report this information to us at REMOVED">REMOVED. We will update the profile to reflect this status.

    Contact Us for Further Assistance

    If you have any specific concerns or require further assistance, please do not hesitate to contact our support team. We are here to help and ensure that your profile accurately represents your professional or business status.

    Conclusion

    We appreciate your understanding and cooperation with our policies. Our goal is to maintain a comprehensive and accurate database that benefits both professionals and consumers. By working together, we can ensure that the information on Experience.com remains valuable and relevant to all users.

    REMOVED, sans-serif;">Thank you for being a part of the Experience.com community.

     


Experience.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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