Complaints
This profile includes complaints for TFC Tuition's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My school teacher is refusing to give me the information to pay off my school tuition. My teacher is telling me that I will have to contact TFC credit card and then TFC credit card tells me to contact the school. All Im just trying to do is find out how to make these payments because the account is closed where do I make these payments to I cant find my account number to the account and it has been closed for 6 years
Business Response
Date: 06/16/2025
We are no longer servicing this account.Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 06/16/2025
The credit reporting is valid. Please see letter that was mailed on May 7 for more informationInitial Complaint
Date:12/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pulled out the remainder of the money owed without contacting me left me with no money during a holiday weekend! The institution neglected to call or send email, or text until the money was taken out on December 27, 2024Initial Complaint
Date:07/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with TFC CREDIT CORP. I do not have a contract with TFC CREDIT CORP they did not provide me with the original contract as requested.Business Response
Date: 07/29/2024
We are servicing your contract with the ************************ Please contact us directly, if you would like a copy of your signed contractCustomer Answer
Date: 07/29/2024
Complaint: 22058123
I am rejecting this response because:From: ************************* <*********************************>
Sent: Monday, July 29, 2024 1:22 PM
To: ********** <*************************************>
Subject: Response to complaintID 22058123, the school is closed down. I have been trying to get a closure discharge form sent out. I withdrew from school, in February, the account closed in May, I would like it removed from my credit report. When I check fafsa records there is no loan shown to me of a balance Ive called as well & in the system fafsa aid do not see a balance either. So Im not sure as to ,why its still on my credit? I also dont see a contract in the response.Sent from my iPhone
Sincerely,
*************************Business Response
Date: 07/30/2024
As we previously mentioned, we would love to resolve this but you have not returned our calls. Please reach out to us so we may fully investigate.Customer Answer
Date: 07/30/2024
Complaint: 22058123
I am rejecting this response because: the account has not been removed from my credit report , I didnt sign a contract I havent received an adversary letter. Remove this from my credit report
Sincerely,
*************************Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with TFC CREDIT CORP I do not have a contract with the credit agency. They did not provide me with the original contract as requestedBusiness Response
Date: 05/06/2024
We do not have a client under this name. Can you provide more information to help lookup your account?Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not aware of this account. I have reached out to 3 credit bureaus and TFC CREDIT CORPORATION to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have TFC CREDIT CORPORATION that I have no account with them and 3 credit bureaus can simply remove it from my credit.Business Response
Date: 04/22/2024
If you believe you are a victim of identity fraud, please contact us at ************ so that we may begin the investigation.Initial Complaint
Date:03/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of 2023 I enrolled at IOT LVN program. TFC was part of the financial aid. I withdrew from the program on 2/21/24 due to program not as advertised. Key components of the program were not made available to the students. ATI module key component in learning and test taking to prepare the student for NCLEX. During 2nd semester the modules were locked and not available to students. I sent that concern to the Administrator. After the day I dropped the modules were opened. The program is very unstructured and the instructors are not organized. One of the instructors is homophobic and transphobic. ******************* on several occasions made anti LGBT and Trans comments during class and was pushing her conspiracy theories on students. This made it a very toxic and hostile learning environment. When complaints where made against her, ******************* she would retaliate and down graded assignments, essentially failing you. Since I no longer am enrolled, the loan thru TFC is no longer being used towards the program. At no time during my enrollment was I told that if I withdrew from the program that the loan would remain active. The financial aide department signed many of the loan documents on mine and other students behalf without notify us. I want this loan discharged.Business Response
Date: 04/22/2024
We have confirmed the debt with the loanholder. We encourage the student to reach out to their former school to make sure her concerns are addressed and to see if they are able to adjust her loan.
Customer Answer
Date: 04/22/2024
Complaint: 21427498
I am rejecting this response because:
Payments are due to TFC NOT the school. I have contacted the school and they advised they were waiting on TFC to get back to the school. I would like a itemized statement from TFC indicating where and what the "loan" was applied to. You should really get to know your customers, her is a him. *******.
Sincerely,
*******************************Business Response
Date: 04/23/2024
TFC is the servicer for your school, not the loanholder. The school receives the funds. You may reach out to us to receive a list of all payments you have made.Customer Answer
Date: 04/24/2024
Complaint: 21427498
I am rejecting this response because: payments are NOT being made to school rather to TFC.
Sincerely,
*******************************Initial Complaint
Date:01/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with TFC Credit Corp. I have never had an account or opened an account with TFC ********************** Corp. They have never provided me with a contract as requested.Business Response
Date: 01/29/2024
We have a signed contract we were servicing for your ******************************************** account. If this is fraud, please contact us directly, so we can begin the appropriate process.Initial Complaint
Date:10/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The creditor that TFC is reporting on my Experian credit report is actually closed and has been closed since 2022. My two other credit bureaus state it's closed. The actual creditor no longer exists they permanently closed.Business Response
Date: 10/31/2023
The credit reporting is accurate.Initial Complaint
Date:10/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable with this debt with TFC credit Corp, I do not have a contract with them. They did not provide me with the original contract as requested.Business Response
Date: 10/25/2023
Per our conversations, the debtor is aware of their debt and has previously made payments on the account. They may receive a copy of their signed contract by reaching out to us.
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