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Business Profile

Cell Phone Repair

uBreakiFix by Asurion

This business is NOT BBB Accredited.

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1

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Review Details

  • Sam M

    Date: 05/16/2025

    uBreakiFix sold me a Asurion *************** for all of the electronics in my house at approximately $30/mon. I paid for 3 years and finally made a claim when a pair of headphone went bad. They offered 50% of what I paid as a reimbursement, enough for a refurbished pair of the same headphones. I purchased these headphones ******** Galaxy Buds Pro2) and they failed within 3 months. I made another claim with Asurion and they offered me to replace the headphones with some janky off-brand headphones that retail for $24.99 new. I contacted them and told them that a second replacement cannot drop in value by over half in 3 months and requested another pair of refurbished ******* Galaxy Buds Pro2 or comparable funds. They hung up. Both times, Asurion demanded an additional service fee for inspecting and potentially repairing the headphones. The service fee was almost the price of a new pair of headphones. I complained for a long time and eventually the fee was waived both times but they told me that the next time I make a claim it would be required. So they essentially want to double dip on the coverage and then short you on the replacement. Avoid Asurion, UBreakIFix and all their affiliates, employees, and executives at all costs.

uBreakiFix by Asurion is NOT a BBB Accredited Business.

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