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BookRenter.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a motel room on Booking.com, to stay at The ************************ on April 10th 2024. The motel did not advertise that there was a $50 cash deposit on Booking.coms website. I paid $57.14 total. When I got to the motel, the cashier was telling me that there was a $50 cash deposit. I told her I didnt have cash and only had my credit card. She told me I could use my credit card, but it would take 5-6 business days for a refund. I said Im fine with that. She then tells me to go use the on-site atm. I asked if its fee free. She said yes. Upon using the atm, I was presented with a $3 service fee and could not pull out the $50. I went back to the window and told her the issue and how Ill just use my credit card. She told me that me that she was new there. I said I'm new here too. She called the owner who told me to call Booking.com because Booking.com needs to call the motel. I said why do they need to call you, you guys already know about the issue and should just give me my money back. I stayed on the property, called Booking.com and was told that the motel violated their terms of service, by not disclosing that they had a $50 cash only deposit policy. Now this motel is telling Booking.com that I never showed up, and that I canceled, and how they arent going to give me back the $57.14 that I paid because the cost of the room, is the cost of the cancellation fee. Ive been back and fourth with both the motel and Booking.com and neither is giving me back my money, despite the fact that this hotel falsely advertised on Booking.com. As per the uploaded images, there is nothing stating there is a $50 cash deposit. And they would not let me use my card.

BookRenter.com is NOT a BBB Accredited Business.

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