Complaints

This profile includes complaints for Prometheus Real Estate Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Prometheus Real Estate Group Inc

  1 North B Steet Suite San Mateo, CA 94401

• 

  Prometheus Real Estate Group Inc

  1217 NE Martin Luther King Blvd Portland, OR 97232

• 

  Prometheus Real Estate Group Inc

  1745 NW 21st Ave Portland, OR 97209

• 

  Prometheus Real Estate Group Inc

  105 Central Way Ste 206 Kirkland, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Puvirajasingam

  Business Response

  Date: 06/23/2025

  ******,
  

  We made contact with you on 6/20 via phone and discussed your concerns. We have scheduled an appointment with a third-party vendor to address the on-going issue with your window. Our team will also be working with you to resolve the other issues that you mentioned next week.
  

  We additionally discussed the on-going repairs that are taking place on the roof top and explained the reasons for delay as well as shared that we have been providing updates as weve progressed through the project and will continue to share out progress updates to the Neighborhood weekly via LOFT.
  

  We look forward to continuing to work through any remaining concerns. 
  

  Thank you,

  ***** **** |SOS Neighborhood Director 

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****************** under Prometheus Real Estate Group withheld $500 from our security deposit and applied $106 from our account balance, then still demands an additional $311.39. This is unlawful under California Civil Code ******, which requires landlords to return security deposits within 21 days after tenant moves out, along with an itemized statement of deductions.Our lease ended May 18, 2025, and rent was fully paid through that date. Keys were returned early on May 14 due to travel, which does not justify extra rent or utility charges without proper billing.We dispute refurbishment charges (grout cleaning, painting) which lack clear before-and-after photo documentation. Normal wear and tear, such as minor paint touch-*** and grout aging, cannot be charged to tenants per California law.We demand:1.Immediate refund of any remaining deposit balance 2.A complete, itemized list of all charges deducted from the deposit and billed separately, with supporting documentation, including:3. Detailed cleaning charges (what was cleaned, why, cost breakdown)4. Specific repair or refurbishment work done (with photos)5. Utility bills showing actual consumption and dates 6. Compliance with California Civil Code ****** regarding deposit handling and documentation

  Business Response

  Date: 06/16/2025

  Hello,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to respond to the former resident's concerns regarding move-out charges and the return of their security deposit. Upon the resident's move-out, charges were assessed in accordance with the terms of the lease agreement. These included cleaning and painting expenses necessary to return the unit to a rentable condition. We have since contacted the former resident directly to provide a detailed explanation of these charges, along with supporting documentation outlining the condition of the unit and the final account statement showing an outstanding balance at the time of departure.
  
  On June 13th,2025,  we discussed the charges over the phone and explained them to Qianhui.  We also sent a follow-up email summarizing the charges and attaching relevant documentation to support our position. We are committed to maintaining transparency and fairness throughout this process and are working directly with the resident to address any remaining concerns.
  
  We consider this matter to be in the process of resolution and appreciate the BBBs role in facilitating open communication. If further clarification is required, we are happy to provide it.
  
  Sincerely,
  
  ***** ***** | ***********************

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23411089
  
  I respectfully reject the businesss response.
  The tools were stolen from a locked enclosure on Prometheus property a location under their control. I had previously flagged the security vulnerability, but management failed to act. Their one-time offer to reimburse me after I repurchase all the tools, without covering updated prices, taxes, or my time and losses, is not a reasonable resolution.
  More importantly, theft at ************* Apartments is not an isolated incident. *********, employees, and vendors experience theft regularly. Another vendor was recently hit at a separate location. This shows a systemic security failure not just an unfortunate one-off.
  Calling this a goodwill gesture while ignoring ongoing property-wide theft issues demonstrates a lack of accountability. Im not just seeking reimbursement Im asking for responsible action and a written plan to secure employee, vendor, and resident property moving forward.
  ing replacement and a security plan. However, the manager contradicted himself by first promising reimbursement, then denying replacement, which undermines trust and *************** corrective security measures have been implemented. A second theft occurred under identical circumstances, highlighting ongoing risks to employee property and safety. This exposes Prometheus to potential liability for failing to maintain a safe workplace.I am not seeking monetary compensation but demand that Prometheus replace all stolen tools at current market value and provide a formal plan to secure employee equipment going forward.

  Business Response

  Date: 06/04/2025

  Dear Mr. ********* ********,
  
  We are writing in response to your recent complaint concerning the reported theft of personal tools from the golf cart enclosure at ************* Apartments.
  
  As has already been communicated to you on multiple occasions,management has reviewed the incident and your submitted inventory of tools.While the replacement of stolen tools does not fall within our standard internal policies; in this instance, we have agreed to extend a one-time goodwill gesture to offer reimbursement for the reported stolen ******** previously stated, we have made it clear that reimbursement will be issued only upon submission of itemized proof of replacement. You must first purchase the replacement tools and then provide valid receipts to the management team.Upon receipt of such documentation, Prometheus Real Estate Group, **** will authorize reimbursement up to the valuation you initially provided us.
  
  Please note that no further action will be taken beyond this one-time reimbursement offer. We will not be issuing compensation beyond the confirmed amount, nor will we be purchasing these items directly.
  
  We acknowledge the concerns raised regarding the enclosure and continue to assess potential enhancements to site security as part of our ongoing operational review. That being said, we are working closely with our Regional Project Manager to determine what additional deterrents, if any, are available to be implemented at ************* Apartments.
  
  While we remain committed to keeping incidents like these to a minimum, it is important to recognize that crime can occur to anyone, anywhere,at any time, despite our preventative efforts. It remains the responsibility of all individuals to remain vigilant and take reasonable precautions to safeguard their personal property. We do not guarantee that tools or other personal belongings left unattended anywhere within ************* Apartments would not be suspectable to damage and/or theft.
  
  We consider this matter resolved pending receipt of valid documentation for reimbursement.
  

  Sincerely 
  
  ***** Trinh | Senior Portfolio Manager 
  PROMETHEUS REAL ESTATE GROUP, **** | Est. 1965  | ***********************

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23411089
  
  I reject the businesss response.

  
  

  Prometheus has again failed to address the underlying and escalating safety issues at ************* Apartments. Their repeated offer to reimburse me only after I repurchase my toolswithout covering updated market prices, sales tax, or time lostis inadequate, and frankly dismissive.

  
  

  More importantly, their refusal to engage on the broader problem of chronic theft across the property is unacceptable. The tools stolen from a locked enclosure were not an isolated incident. Since my initial complaint, a vendors tools were stolen from a different location on-site. And just today, a resident's entire vehicle was stolen. Theft is not occasional hereits routine.

  
  

  This is not about a single reimbursement. This is about Prometheuss unwillingness to take responsibility for maintaining a safe environment for employees, residents, and vendorsdespite repeated warnings and mounting evidence of criminal activity on-site.

  
  

  I request that BBB reflect this systemic issue and the company's continued failure to meaningfully respond in its public record. Prometheuss unwillingness to acknowledge the depth of the problem, or to offer a formal, transparent plan to improve site security, demonstrates a disregard for safety and accountability.

  
  

  I remain open to real dialoguebut only if the company is prepared to address the actual problem, not just reimburse a receipt.

   

  Sincerely,
  
  ******** ********* ********

  Business Response

  Date: 06/11/2025

  Dear Mr. ********* ********,
  
  We appreciate you connecting with us to address your concerns and discuss solutions. If you change your mind and would like to take advantage of the offer, it remains available.  
  
  Thank you.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Management Team,I hope this message finds you well. Im writing about my lease at The ***********************, unit 5421, which was originally from November 11, 2023, to May 10, 2025. I moved out on February 24, 2025, and I understand that the unit was re-occupied on April 25, 2025.I was charged two months rent totaling $6,966, and a concession chargeback of $1,103.67. Since I paid rent through April 24, I believe I should only be responsible for the concession chargeback from April 24 to May 10, which should be around $441.Based on this, I kindly request a refund of the difference, which is approximately $883, as I believe this was an overcharge.Please let me know if you need any additional information from me. Id appreciate your help in resolving this matter.Thank you very much for your time and assistance.Sincerely,Yifan

  Business Response

  Date: 05/21/2025

  Dear ***** ****,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond to and clarify your complaint.
  For early termination, we offer two options,either (1) to pay an amount equivalent to 2 months of rent or (2) to assume financial responsibility of the apartment until the lease end date or until a new neighbor takes possession. Both options require a concession repayment.
  You have chosen to assume financial responsibility until your lease end date or until a new neighbor takes possession of the home.  Based on your move out date of February 24, 2025,we calculated and required a concession repayment of $1103.67. The apartment was re-occupied on April 25, 2025 and according to the early termination agreement, you are financially responsible for payment from Feb 24, 2025 to April 24, 2025, in addition to the concession repayment.
   With this being said, I appreciate you taking the time to speak with us today. I am happy that we were able to adjust your concession repayment to $551.83. You will receive an updated final account statement after the revision is complete.
  Thank you and let us know if there is anything else we can help with.
  Sincerely,
  
  ********* Triunfo
  Neighborhood Director
  The ******

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was TENANT at The ****** (************************) for 18 months (Sep. 2, 2023 - March 31, 2025). On Feb 10, 2025 I filed a maintenance ticket because a roof-top A/C unit began generating a horrible sound and vibrations that permeated my entire top-floor (5th) apartment. Prometheus Maintenance checked this A/C unit and agreed it was generating A LOT of vibrations and loud noise that moved easily and directly into my apartment. They turned the A/C unit off and tried to fix it , but they could not. I asked them if they had enough capacity to leave this broken unit off - they said "no, they had to keep that unit running". [It an on 24 X 7 basis - nonstop.] I complained several more times. They tried with another maintenance man, again. Same story. This very loud throbbing noise and significant vibration that was ever present in the apartment, continued for nearly 8 weeks. I continued to complain to the *** This incessant throbbing ***************** was seriously impacting my health & well being, and so I was forced to move out of the unit (as would any normal, healthy person*) - at the start of April 2025. They (Prometheus) are trying to charge me for 5 months of additional rent through the end of the 2nd year lease. They are also being very difficult about the communications related to my claim that the apartment was uninhabitable. They sent me (and require the use of) a DocuSign form that speaks at length about "my Disability and ***************** Impairment that limits me ......" none of which is relevant to the claim. I was forced to move out, as a result of the incessant noise and vibration - it had nothing to do with a physical or mental impairment on anyone's part.I request your assistance on getting Prometheus to remove the $22,176.80 in Additional Rent they are trying to invoice me for. I refuse to pay this and (in fact) feel that I am due a rebate on the rent I paid them for the 7-week period ending March 31, 2025. Thank you. **** ******

  Business Response

  Date: 05/09/2025

  Dear **** ******,
  
  Thank you for bringing your concerns to our attention. We appreciate the opportunity to respond and clarify the events related to your complaint. Please see below for a timeline of relevant events:
  
  February 10, 2025: We received the first maintenance request regarding noisy vents. This request was addressed promptly and closed on February 20, 2025, pending the arrival of a replacement part.
  March 28, 2025: A second maintenance request was submitted. This was also addressed promptly and closed on March 31, 2025, with a vendor scheduled to inspect the unit.
  We have no documented communication from you between February 10 and March 28, 2025.
  April 5, 2025: You vacated the residence without prior notice.
  April 21, 2025: In response to the Final Account Statement, you indicated your departure was due to medical concerns rendering the apartment uninhabitable.
  
  In response to this claim, we have requested verification from a licensed third-party healthcare provider. We are more than willing to continue working with you, but we do need this documentation in order to formally review and potentially waive your rent responsibility.
  
  Please let us know if you would like to proceed with providing the necessary documentation. Without it, we are unable to honor your request for a waiver.
  Sincerely,
  
  ********* Triunfo
  Neighborhood Director
  The ******

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against 550 ******** Apartment Complex by Prometheus for failing to address a persistent noise issue caused by elevator 4, which has severely impacted my quality of life since November 15, 2024. Despite repeated notifications and my attempts to resolve the issue, the management has not taken adequate steps to mitigate the problem or provide an acceptable solution. This issue has caused significant discomfort, including sleepless nights, forcing me to occasionally sleep on the couch. 11/15/2024: I reported the elevator noise issue to the management team, explaining its disruptive nature, particularly at night.11/18/2024: I received an acknowledgement from management stating that they were contacting the elevator maintenance company to inspect and address the issue. No timeline or plan for resolution was provided.11/19/2024: I followed up with an email, and management stated that a specialist was completing the assessment. Noise persisted.11/21/2024: Management informed me that a potential part causing the noise and planned to replace it. No timeline for repairs or guarantees of resolution were provided.11/24/2024: The noise persisted, continuing to disrupt my sleep. I suggested transferring to another unit or allowing me to break the lease without penalty. Management stated they could assist with a standard transfer inspection for a lateral transfer but could not offer a lease break unless the vendor confirmed that there was no fix for the elevator.11/25/2024: I requested a unit transfer. Management stated that the process would require a 30-day notice. I responded, emphasizing that the 30-day notice was not acceptable. I requested an expedited transfer to another unit or the ability to terminate my lease without penalty.11/26/2024: Management scheduled an inspection of the noise issue and my unit but reiterated the standard transfer process requiring a 30-day notice.

  Business Response

  Date: 12/09/2024

  Thank you for sharing your concerns with us. We appreciate the opportunity to address your feedback regarding the recent elevator service interruption at 550 ********.

  
  First and foremost, we sincerely apologize for the inconvenience this issue caused. Your feedback was instrumental in helping us identify and address the root cause of the problem. Following thorough diagnostics and repair efforts by our professional elevator team, we are pleased to share that the elevator was fully restored to operational capacity on December ******well ahead of the original estimated completion date of January 4, 2025.

  
  We understand how disruptive this situation must have been, and we greatly value your patience and understanding throughout the process. We are also deeply appreciative of your decision to continue residing at 550 ******** and cancel your notice to vacate or transfer. Your trust means a great deal to us, and we remain committed to providing you with the high-quality living experience you deserve.

  
  Should you have any additional concerns or require further assistance, please do not hesitate to reach out to us directly. We are always here to listen and help in any way we can.

  
  Thank you again for your feedback and for allowing us the opportunity to make things right.
  
  ***** Trinh | Senior Portfolio Manager
  PROMETHEUS REAL ESTATE GROUP, **** | Est. 1965  | ***********************

  
  

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am submitting a complaint against The ****** leasing office at **************************************************************************, regarding their failure to properly disclose the ongoing construction of a public park directly in front of my apartment. I moved into the apartment in May 2024, after being assured that the unit had a great view during the tour. However, at no point did the leasing office inform me of the significant construction project that was already planned and had been in place since 2022.This construction will result in noise, privacy loss, increased traffic, exposure to dust and construction chemicals, and an obstructed view. The disruptions are expected to last for nine months, well within my lease term. After moving in, I was blindsided by the construction and only learned about it after the fact. The leasing office never mentioned the construction during the tour or when I signed the lease.When I raised this issue with the leasing office, they referenced a Construction Addendum that was included in the lease agreement I signed. However, the construction information was buried in a pile of paperwork during the signing process and was not clearly explained to me. I believe that this was a deliberate attempt to withhold important information about the construction project, which has now severely impacted my quality of life.I have requested a rent reduction or relocation to another unit without increasing the rent, but the leasing office has refused to address my concerns. I am asking for BBBs intervention to investigate this matter and hold the leasing office accountable for failing to disclose these significant disruptions. I am seeking either a rent reduction for the remainder of the construction period or a relocation to a different unit at the same rental rate.Thank you for your attention to this matter.Sincerely,********* **

  Business Response

  Date: 09/19/2024

  Hello Chengyuan and ********,
  
  Thank you for reaching out with your concerns regarding the current construction of the **********************. We apologize for any noise and inconvenience that you are experiencing with the work being performed.  I have looked into your concern and found that through your Construction Addendum, the plans for the construction of the park have been provided to you.  As a good faith gesture, we have been in communication and provided an option for transfer.  We hope this transfer option is satisfactory and hope to hear back from you soon!
  
  If you have any questions or concerns, please feel welcome to reach out to me.
  
  Thank you.
  
  ********* Triunfo

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******this renew offer is finally sent to us, even though it's 28 days late, is because we had contacted the leasing office.*********** Apartments have always been one of the most reputated apartment groups among communities in the ********. We hope they can honor their responsibility, instead of kinda gaming the system and charge us for a 30-day period without offering a renew option (with price increased) in advance.

  Business Response

  Date: 08/02/2024

  Hi ****,
  
  Thank you for taking the time to speak with me yesterday morning. I appreciate all the kind words that you had to say about the ******* team and Prometheus.
  I am also glad that we were able to come to a resolution about your 30-day notice. I hope you have enjoyed your time with us and please let me or the team know how we can help make the move out effortless.
  
  See you around the Neighborhood,
  

  *************************
  Neighborhood Director | The *******

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jingeach out on the last day.This behavior is highly unprofessional and unacceptable. It feels as though the management is intentionally delaying their response, leaving us with no time to explore other options and forcing us to accept the rent hike.We are urgently seeking a timely response from the management, regardless of whether they can offer us a better deal. This response is crucial for us to decide whether we will continue living here.This is not the level of service we expected when we chose to live here. The managements unresponsiveness and lack of professionalism are highly concerning, especially when dealing with such important matters as housing and rent.We urge Prometheus Apartments to address these issues and improve their customer service. Until then, we cannot recommend this place to anyone looking for a reliable and responsive apartment management team.

  Business Response

  Date: 06/06/2024

  Hello Better Business Bureau,
  

  Thank you for passing on the received complaint.We have connected with this current tenant and made an offer on their Lease Renewal, which they have accepted and signed. They are not currently looking to relocate and are satisfied with the resolution.
  

  Please let me know if there is any other action required.
  

  Best,
  

  *************;| ************************************************************ **** | Est. 1965 | ****************************

• Initial Complaint

  Date:02/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already talked to the property manager, ***********************, but I want to escalate the issue. The incident occurred in November 2023, when ***************************' neighbor was evicted and slept in the covered parking stalls for several days. Despite the police asking him to leave the premises, he would return nightly to sleep in front of his former front door or under the shared stairway. Unfortunately, due to the building's setup, this meant that he was also sleeping in front of ********'s front door and the window to her eldest son's ground-floor window.The neighbor who was evicted is not a friendly person and caused much anxiety for this young family of four any time they needed to leave or enter their house. ******** contacted the front office, who expressed concern but did not offer assistance beyond a call to the police if he was seen during business hours. The front office suggested ******** get a restraining order if she was uncomfortable. This family has been a tenant of Cliffside for several years and has always been a perfect tenant. They would have been happy to stay until they purchased a home in the next few years, but their eldest finds it challenging to sleep in his bedroom and experiences nightmares when he does.After the lack of care from the property management for their safety and noticing damage to their vehicle, they decided that the best course of action was to start looking for a place to rent, hoping that it aligned with the end of their lease. They have since found the perfect place and contacted *****, hoping she would allow their lease to be terminated early at no fault. They have heard that this has been allowed before in similar situations, and they are hopeful that, in this case, it would be an acceptable resolution to the issues stated previously. Please let me know if you need any documentation of the vehicle damage and the message sent to the main office. I am sure we can come up with a solution that benefits all.

  Business Response

  Date: 02/15/2024

  This issue was timely resolved by written agreement to the mutual satisfaction of both parties. The Complainant agreed to formally withdraw her complaint, but failed to do so within the time allotted for response to this BBB complaint.   Regardless of this failure, we will continue to honor the terms of the agreement, and ask that you contact the complainant to confirm withdrawal.