Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Essex Property Trust, Inc. has 64 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Essex Property Trust, Inc.

      1100 Park Pl Ste 200 San Mateo, CA 94403-7107

    • Essex Property Trust, Inc.

      101 E San Fernando St Suite 100 San Jose, CA 95112-7423

    • Essex Property Trust, Inc.

      1102 S Abel St Milpitas, CA 95035-9008

    • Ascent Apartment Homes

      12062 Slater Ave NE Kirkland, WA 98034-8601

    • Essex Property Trust, Inc.

      22222 Victory Blvd Woodland Hills, CA 91367-1832

    Business ProfileforEssex Property Trust, Inc.

    Property Management
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 40 Customer Reviews

    Customer Complaints

    219 complaints closed in last 3 years

    122 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company provides rentals.

    Products & Services

    Essex Property Trust, Inc., offers apartments, retail spaces, and investments

    Business Details

    This is a multi-location business.

    Find a Location

    Essex Property Trust, Inc. has 64 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Essex Property Trust, Inc.

        1100 Park Pl Ste 200 San Mateo, CA 94403-7107

      • Essex Property Trust, Inc.

        101 E San Fernando St Suite 100 San Jose, CA 95112-7423

      • Essex Property Trust, Inc.

        1102 S Abel St Milpitas, CA 95035-9008

      • Ascent Apartment Homes

        12062 Slater Ave NE Kirkland, WA 98034-8601

      • Essex Property Trust, Inc.

        22222 Victory Blvd Woodland Hills, CA 91367-1832

      Headquarters
      1100 Park Pl Ste 200, San Mateo, CA 94403-7107
      BBB File Opened:
      3/25/1998
      Years in Business:
      53
      Business Started:
      1/1/1971
      Number of Employees:
      1780
      Alternate Business Name
      • The Rexford
      Business Management
      • Ms. Kara DeMent, Customer Service Representative
      Contact Information

      Customer Contact

      • Ms. Kara DeMent, Customer Service Representative
      Additional Contact Information

      Industry Tip

      BBB Tip: Property management

      Customer Complaints

      219 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      My bank account was fraudulently atacked in feb and March of 2024. They called into ***** fargo and disputed my debit card transactions for my dec 2023 and Feb 2024 rent in the amounts of `- 1904 - Feb ***** - Dec and then took the provisonal credits out of my account. I had no idea this was happening until March rent came up, and i didn't have the money to pay because I've been laid off and my ex boyfriend was paying my rent but he didn't for March. I just got hired back at ********* and this situation has caused me so much stress that my job performance is poor and I'm at risk of losing my new job. I've had to take days off to speak with lawyers and ***** fargo. ***** fargo closed both dipute claims and the money taken back by **** is now being processed to go back to the apartment. I have sent them the ***** fargo letters with this information and they won't accept it. Now I got a 30 day notice to pay rent to vacate and they turned off my parking garage fob so I can't get my car out and they notice says if my car is found on the property, then they will tow it and I"m respposnbile for all the charges. it's like talking to a wall with these people. I need your help please. I'm not going to give them a cent until my dec and feb rent is cleard from my ledger. I owe march and april right now and I will not pay . I want to *** them for persoanl damages too
      Read More

      Customer Reviews

      40 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mallika R

      1 star

      04/23/2024

      These people are horrible and do not treat good tenants well. They currently have squatters in their complex and refuse to put tenants at ease that things are being taken care of. They do not care about the tenants that pay A LOT. They take poor care of their amenities and do resolve issues well such as garbage disposal. There a lot of kids that live in this complex and it is concerning that this building does not have good security. *********************** is one of the workers and she is awful. She can't answer your questions and is extremely unfriendly. She is sneaky and does not get things done. I have lived here for 3 years and have been a good tenant. None of us in the complex should be dealing with squatters with masks walking through the hallways at night.

      Local BBB

      BBB serving the San Francisco Bay Area and Northern Coastal California

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.