Complaints

This profile includes complaints for B Stock's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  B Stock

  2121 South El Camino Real. Suite 500 San Mateo, CA 94403

• 

  B-Stock

  3751 Maguire Boulevard Suite 206 Orlando, FL 32803

• 

  B Stock Solutions Inc

  McKinney, TX 75070

• 

  B-Stock Solutions

  38 Chauncy St Ste 700 Boston, MA 02111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 24, 2025, I purchased 94 ******* filters from B-Stock Solutions, Inc. via auction for $2,297.56. The filters were advertised as automotive with a manifest showing inflated ******* retail prices. These filters are for heavy equipment and cannot be resold as represented. I purchased them for resale and have received no interest or sales on **** due to this misrepresentation.B-Stocks advertising was misleading, violating basic consumer protections. The listing created a false impression of retail value and applicability. On May 9, 2025, I wrote the company a detailed letter demanding a refund. I also reviewed past BBB complaints and found a pattern of denials of just complaints. They have a two-star rating on Trustpilot, 25% favorable and 65% unfavorable. This would put them in the scam category.I have also researched after the fact and found that these liquidation companies often sell consumers worthless goods.I demand a full refund of $2,297.56. If this issue is not resolved, I intend to file a complaint in court. I am willing to make arrangements to return the filters at their expense.

  Business Response

  Date: 05/23/2025

  Hello,

  Thank you for letting us know about what you are experiencing with the filters. I am sorry to hear that the retail prices may have been inaccurate and that the filters were for heavy equipment. We will reach out to you via a B-Stock email to continue our correspondence and see if anything can be done.

  Thank you,

  B-Stock Supervisor

   

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pallet of pressure washers in A/B condition from ****** on Friday 5/2. I understand that A/B condition may have some items missing pieces and also some broken items. Over 60% of the items we received were visibly broken-and the items have no chance of being repaired and need to go straight to the dump. I paid to have them ship items leaking oil, wheels broken off, motor mounts broken, just complete garbage packaged up and sent to me. Having 60% garage in an A/B pallet is ridiculous and i will fight this in court. I know there is no stipulation on the percentage of destroyed products that you will receive, but over 60% is unreasonable and a scam. And I feel most courts would see it this way as well. DO NOT order from this company unless you want to risk flushing your money down the toilet.After sending photos, and information to Bstock they have denied my claim that this was a reasonable A/B pallet from ******. This is the biggest scam I have encountered on the internet. STAY AWAY.

  Business Response

  Date: 05/23/2025

  Hello,

  Thank you for letting us know about your experience. I am sorry to hear that 60% of the items were broken and could not be repaired. Your concerns were discussed internally and with the seller. I now see that a more favorable resolution has been agreed to. Thank you for continuing to work with us throughout this process and I hope that you and your business find success.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, I purchased an item from BStock Supply and I have not received any shipping information or responses from the company or seller when I asked for it. I requested a refund from them as well as I have not received an responses either

  Business Response

  Date: 03/25/2025

  Hello,

  Thank you for bring this to our attention. I am sorry to hear that you have not yet received any tracking information. I have made sure an email will be sent to you to help us address your concerns.

  Thank you,

  B-Stock Supervisor

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23102256
  
  I am rejecting this response because:
    I want a refund or I will press charges against the company 
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/03/2025

  Hello,

  Thank you for your patience as an email confirming the cancellation should have been provided several days ago. It has now been sent. Please let me know if you have any other concerns.

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against B Stock Solutions, LLC due to unresolved issues regarding a sale of merchandise listed on their platform. Despite several attempts to resolve the matter directly, B Stock has failed to provide a satisfactory resolution.Summary of the Issue:I listed a truckload of TVs on B Stock, describing them as "fair condition." Prior to listing, I contacted B Stock to confirm the condition description, and I was assured it was acceptable. After the auction ended, the buyer proceeded with the purchase after being informed that the items were in "fair condition" (not "like new").After shipping, the buyer decided to return the merchandise, citing unmet expectations, despite being fully informed beforehand. Both parties refused the return, resulting in the merchandise sitting in the trailer and accruing penalties.After weeks of communication, a B Stock representative and I agreed that I would accept the return and be compensated for shipping costs, penalties, and a 10% cancellation fee. However, B Stock reversed the agreement and shifted the financial burden to me, requiring me to cover most of the shipping costs and refund the buyer in full. Additionally, B Stock promised extra compensation to the buyer.Due to B Stocks delays, I had to cover three additional months of storage costs. Furthermore, the returned merchandise was damaged, contrary to how I originally shipped it. I have photographic evidence of this.Impact of the Issue:B Stocks actions have caused significant financial hardship, including:Unfair shipping costs and storage fees.Penalties for delayed return.Emotional stress from B Stocks failure to honor the agreement.I am requesting that B Stock provide fair compensation for these costs and resolve this issue promptly. Should this matter remain unresolved, I will pursue further action, including filing complaints with other agencies.

  Business Response

  Date: 03/12/2025

  Dear Seller,

  B-Stock respects your decision to communicate your complaint and concerns through the BBB. We have nothing new to add to our prior correspondence, but feel it is necessary to reiterate some key points that led to the ultimate resolution. 

  First of all, it is our desire to create win-win resolutions whenever disputes arise, and we are disappointed that we were not able to achieve that in this situation. Regarding what led to the outcome, a primary deciding factor was that the shipping arrangement was ultimately altered between the two of you without B-Stock in the loop. There was also additional communication directly between the two of you that created a he said/she said scenario where neither party's perspective could be proven entirely, and B-Stock had less control and leverage over the shipping dynamic. To make matters worse, the load was stuck in storage accumulating fees that would have made the ultimate resolution more financially burdensome for all parties involved. In the end, the buyer did not get a full refund, and was responsible for some fees, nor did you have to bear the full financial burden. Every party, including B-Stock and the buyer ended up losing money on this transaction. 

  Once again, we wish that a win-win resolution could have been possible in this scenario. We wish you the best in picking up the pieces and moving on toward more succesful transactions in the future. 

  Kindly,

  B-Stock Management

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23048126
  
  I am rejecting this response because: I would like to clarify several key points.
  B-Stocks claim that the ultimate resolution was the result of a miscommunication or uncontrollable circumstances is misleading. The company knowingly instructed me to accept the return and agreed to cover the shipping costs, penalties, and a 10% cancellation fee. They were fully aware of the situation and its financial implications when they provided this guidance. However, after I acted in good faith and followed their direction, B-Stock reversed its position and shifted the financial burden to me, claiming a change in stance due to factors outside their control. This shift in responsibility is unjustified and appears to be a deliberate attempt to avoid accountability.
  Additionally, B-Stocks suggestion that there was a "he said/she said" scenario is misleading. I provided photographic evidence of the condition of the merchandise, showing that the goods were returned damaged, contrary to how they were shipped. Despite this, B-Stock did not hold the buyer responsible for the damage and allowed the situation to escalate.
  Furthermore, the companys handling of storage fees and delayed resolutions resulted in unnecessary financial losses for me. Their failure to honor the original agreement, combined with their subsequent actions, left me responsible for unexpected financial responsibilities including my merchandise not being returned how it was shipped. I still have all the documentation of everything including the pictures of the merchandise and the agreement of reimbursements that was communicated via email.
  In light of these facts, I request that B-Stock take full responsibility for its actions and reimburse me.
  
  Sincerely,
  
  ********** *******

  Business Response

  Date: 03/17/2025

  Dear Buyer,

  Our intention is not to mislead, but rather punctuate the varied perspectives and evidence that pertain to this particular case. While the photos you have of the merchandise, as it was returned to you, do represent objective evidence, they only prove one detail out of many that were relevant. Another relevant detail that is objective is that you decided to change the shipping arrangement.

  According to the terms of this sale, the shipping was supposed to be buyer arranged. Had that been the case, then the shipping agreement would have been between the carrier and the buyer, and surely the outcome would have been different. As it is, you decided to arrange the shipping, which led to multiple problems. Specifically, there is the issue of the seal on the truck. The truck was supposed to be sealed upon delivery to the buyer. The driver of the truck acknowledged that it was supposed to be sealed, but wasn't. He even stated that he had told you it was, when really it wasn't. Consequently, there is no way to prove that the load was not tampered with before ever being delivered to the buyer. Additionally, both the buyer and the driver stated separately that you had agreed to return the load before later declining to take it back. That is one of the more significant he said/she said aspects of this situation. If their statement is true, then it was your initial agreement to take the load back and subsequent refusal that led to extra storage fees. If that is not true, then your grievance should be with the carrier that you arranged shipping with instead of B-Stock. 

  I am certain you have more to share on this matter, as it was indeed complicated with miscommunication and mixed signals from the various parties involved. In the end, the buyer did not receive a full refund, B-Stock contributed financially to resolve the issue, you did receive the merchandise back albeit worse for the wear, and you also received $3325. Once again, B-Stock strives to create win/win outcomes in every case, this one included. Regrettably, it is not always possible to satisfy all parties involved, even when we wish we could.

  Kindly,

  B-Stock Manager

   

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23048126
  
  I am rejecting this response because: I must address several key points regarding the situation, as your version of events does not align with the truth and now things are being said that weren't initially stated.
  First, if the issue of the shipping arrangements was truly a factor, it should have been communicated before I accepted the load back. Once I agreed to take the load back, your stance changed immediately, and I was misled. I never agreed to accept the load back initially. I had actually advised the buyer to cancel the transaction to avoid any issues.
  Additionally, you referenced statements from both the buyer and the driver, claiming that I initially agreed to return the load but later declined. This is not an accurate representation of the facts. These statements are false. At no point did I agree to accept the load back. I made it clear to the buyer that canceling the transaction was the best course of action. To now suggest that I agreed to return the load and then later declined is misleading and completely untrue. You are now making claims you did not previously assert, and it appears you are fabricating details that were never discussed or agreed upon to further validate your claim. There was never an agreement on my part to take the load back, and any claims to the contrary are not reflective of the reality of the situation. Now I am hearing claims regarding the seal. The truck was indeed sealed and regardless, we have pictures of the merchandise before us shipping it out, and how it was returned. The buyer sent us pictures after they the truck showing the tvs they didnt like, and those pictures show that the placement of the way the TVs were returned indeed came from the buyers negligence. Now all of these new issues are suddenly arising, but we were told we would be reimbursed for the buyers negligence when returning the tvs.
  Moreover, regarding your statement about the buyer arranged shipping, I must ask where in the policy does it explicitly state that the shipping was mandatory to be arranged by the buyer? This should have been made clear upfront if that was indeed the case. To present this as fact only after the agreement was already in place is unfair and unreasonable. Had I been made aware of this requirement from the start, I would have acted accordingly to avoid the confusion we are now facing.
  While we are still open to resolving this matter amicably and in a fair manner, it is becoming increasingly clear that your approach has been unjust. If you continue to refuse to take responsibility for the confusion and complications that have arisen, we will have no choice but to move forward with legal action. We are fully prepared to pursue take legal action and will seek reimbursement for all legal costs. I have gathered all the necessary evidence to support our case, and I am confident that the facts will be clear in any legal proceeding.
  We would prefer to resolve this matter fairly and without further escalation. However, if you are unwilling to approach this situation in a fair and responsible manner, no further communication will be necessary. We will take the appropriate legal steps to ensure this matter is handled justly. The actions of B stock regarding this situation is unfair and unjust.
  
  Sincerely,
  
  ********** *******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent them ******************************* **************************************** the following email, but they didnt review it and made lame excuses. Additionally, I uploaded the invoices and photos of the product advertisements, as well as the items that were delivered, in a compressed attached file.Sent Email:I am writing to formally raise a complaint regarding a recent purchase of cosmetics and sunglasses. Unfortunately, the items received, and shipped to ********, were entirely different from the sellers description. This discrepancy has caused significant financial loss and **************** is truly fraudulent to showcase photos of well-known brands and then ship completely worthless items that are not only of inferior quality but also entirely different from the advertised *********** support this complaint, all images posted on the website and photos of the items delivered have been attached to this email for your review.Given the circumstances, we are requesting a full refund for this transaction. The items are still at the ******** warehouse and can be returned to the seller at their expense.If this matter is not resolved promptly, we will escalate the issue to the Better Business Bureau (************************) and pursue compensation for all associated legal expenses.We trust you will address this issue immediately and look forward to your swift resolution.List of my 6 purchases:********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Paid (B-Stock Fee + Shipping Fee): $1704.5

  Business Response

  Date: 01/29/2025

  Hello,

  Thank you for reaching out. I am sorry to hear that you are unhappy with the 6 orders mentioned. You said that the items received were of inferior quality, entirely different than advertised, and completely worthless. I'm hearing that this has been a frustrating experience and is complicated as it spans across 6 orders. I see that there are available email threads for each of the 6 referenced orders. To help keep each dispute organized, please continue to respond to each individual email thread for the specific order and situation. This way we can effectively reach a mutual understanding for each case.

  Regards,

  B-Stock Supervisor

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blue jeans through and auction on the B-stock supply auction page. This auction spelled out the type of jeans included and also said that they were unused and included tags. I have taken over 80 photos and can provide more that prove that what the company sent was completely fraudulent as to what they claimed in the listing.This is the exact listing title "Rue *********** Paris Apparel Women's Jeans, 120 Units, New Condition, Est. Original Retail $8,280, *******, **". I not only did not receive a single pair of "Rue ***********e Paris" jeans, Almost every single pair was void of any tags (that would denote new condition) and had stains all over them. There were also several used stained pairs of jeans that were counterfeit and had names like ******* on them. I sent a dispute in to the company and though they only gave me 2 business days to respond, I responded in a timely manner with a ton of photos that showed proof. To date, they have not even sent a response. I would just like to get this matter resolved and my money returned as this was obvious consumer fraud. Below you will find attached just some of the photos that i obtained. I can provide many, many more through dropbox or any other way that i need to.

  Business Response

  Date: 01/29/2025

  Hello,

  Thank you for letting us know that you had issues with your order, and that you did not receive timely responses from our end. I have reviewed the email correspondence regarding the situation and am glad to see that some resolution was reached. We will continue to focus on our response time to help avoid unnecessary delays. 

  Thank you,

  B-Stock Supervisor

• Initial Complaint

  Date:01/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction through bstock platform and paid $489+25 wire fee, the same day (12/09/24). I never received the item and no word from bstock for 2 weeks. When I finally got intouch with the customer service, I was told that the order was cancelled by the seller and that I will be refunded. I sent my bank info. to bstock via email weeks ago but I have not received my refund yet. I have sent multiple email requests/inquiries to bstock customer service, but I have not received any response. It is extremely frustrating because first of all my order was cancelled without telling me and now I am waiting to receive my money back.

  Business Response

  Date: 01/29/2025

  Hello,

  Thank you for letting us know that you still have not received your refund. I am sorry to hear that this has been such a long and frustrating process. I have found the emails you referenced and will make sure you a response today.

  Regards,

  B-Stock Supervisor

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sirs,I am writing to formally file a complaint against BStock Company regarding the handling of my order, *********. My experience has been marked by a lack of communication and unprofessional conduct, particularly concerning unexpected charges.On 11/05/2024, I was informed of a demand for payment totaling $1,079.24 for reconsignment, liftgate, and storage fees. I was never notified in advance about these potential charges, which is unacceptable. Had I been informed, I would have sought alternative arrangements, such as picking up the shipment directly.The charges resulted from actions taken by their agent, ****** without my consent. Furthermore, I was not informed of these developments for two weeks, delaying my ability to respond appropriately. This failure to communicate critical information in a timely manner demonstrates a lack of professionalism that cannot be overlooked.I am kindly requesting your help for the following:Immediate waiver of the charges, as they were incurred without my approval and without proper notification.Remove the block on my account - as I no longer can bid on any auction Sincerely,*** *****

  Business Response

  Date: 01/03/2025

  Ali,

  Thank you for contacting B-Stock via the BBB.  We are sorry to hear about your dissatisfaction regarding the shipping and fee collection process.  Please note that both the ****** shipping page and their Terms of Purchase outline the address change process and the fact that buyers are responsible for all fees that may accrue related to shipping.  Please see below:

  ****** Shipping Information

  Changing your address may update shipping cost on the auction page. Go back to the auction page for updated shipping cost to be included with your payment.  Once the payment is made, the address on file will be used for shipping. Changing your address AFTER making payment may delay delivery of your goods AND may generate reconsignment fees requiring additional wiring of funds. If you still want to change your address after you have made your payment, please contact us immediately.
  

  Buyers are responsible for unloading all trucks. The unloading location of your order has to have a loading dock or forklift in order to unload the goods, as most carrier trucks will not have a liftgate. If you need a liftgate the fee will be $50. There's a $50 fee for residential deliveries. Unloading/lumper fees, if any, are the responsibility of the buyer.
  

  You will be responsible for all shipping costs related to the delivery of any purchased Inventory to you, including any applicable storage or other costs assessed by such carrier in the event of such carriers inability to deliver such Inventory to you.

   

  ****** Terms of Purchase

  6.  Shipment of Purchased Inventory
  Unless otherwise agreed by the parties in writing, the Inventory purchased by you will be shipped to you from a ****** return facility, via a carrier designated by ******, to the address designated by you at the time you submitted your winning bid for such Inventory. You will be responsible for all shipping costs related to the delivery of any purchased Inventory to you, including any applicable storage or other costs assessed by such carrier in the event of such carriers inability to deliver such Inventory to you. You agree to look solely to such carrier to resolve all claims regarding any lost or damaged shipment of purchased Inventory. Additional fees include $65 for liftgate fees and $90 for residential delivery.

   

  As such, these fees are justified and still must be paid to the carrier.  Please feel free to contact us directly via email if you have further questions or concerns.

   

  Thank You,

  B-Stock Mediation

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22757404
  
  I am rejecting this response because:

  While I appreciate the detailed explanation, I must reiterate my strong disagreement with the charges imposed on my account, as I was never informed of these fees in advance nor did I approve them.
  The process as outlined in your response does not reflect my experience. At no point during the transaction was I made aware of the potential for these specific charges or the actions that led to them. Furthermore, I was not given the opportunity to consent to or decline these additional services and costs.
  Your cited terms and conditions, while important, do not excuse the lack of direct communication and transparency in this particular case. These charges were the result of actions taken unilaterally by your agent without my knowledge or authorization. I would have made alternative arrangements had I been informed of these costs, as I clearly stated in my previous communications.
  I must stress once again that I will not accept responsibility for charges that were neither communicated nor approved. I formally request:
  - Immediate waiver of these unjustified charges.
  - Direct contact with a manager or senior representative who is empowered to resolve this matter.

  
  Sincerely,
  
  Ali ***** *****

  Business Response

  Date: 01/07/2025

  Dear Buyer,

  Thank you for further clarifying your position and why you feel these fees should be waived. I'm sorry to hear that your initial requests to have the address changed without additional fees was not responded to. Regrettably, given the limitations of the "binding shipping" arrangement established with this seller, there were no alternatives anyway. For example, the seller does not allow the option of you picking up the load on your own, nor do they allow you to contract with a different carrier.

  In addition to the content published on the ****** Marketplace, a notice was sent to you on October 7th that said the following, "Because this was a 'Binding Shipping' auction, you are responsible for all shipping costs related to the delivery of inventory to you. This includes: unloading all trucks, any applicable storage, unloading/lumper fees, or other costs assessed by the carrier." While reconsignment fees were not mentioned specifically, this notice did inform you of the need to pay additional fees if required by the carrier.

  Please allow me to further explain the reasoning behind the fees. When you bid on and win an auction, the shipping fees are quoted and locked in based on the shipping address details you have on file. Changing your address after winning the bid, even if requested before shipping, has always created complications and additional fees charged by the carrier. If you were spared those fees in the past, then it was done as a courtesy to you, and was a courtesy that cannot be extended indefinitely. 

  While the carrier will not waive these fees, B-Stock may consider covering them for you if you have reason to believe that the original address was mistakenly used, you were told that you wouldn't have to cover additional fees, or some other documented exception or mistake caused by B-Stock. If you have such a cause with substantiation, then please reply on the email thread for case # 01995117. 

  Kindly,

  B-Stock Management

   

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22757404
  
  I am rejecting this response because:

  I would like to  provide further clarification regarding my position and the series of events that led to this issue.
  On October 7th, immediately after making the payment for this order, I sent an email requesting to update the delivery address for this shipment and also to ensure the system was updated for future orders. Unfortunately, I never received any response to this email. Given this lack of response, I assumed the requested change was applied successfully.
  When we make the payment for an order, it includes shipping charges calculated based on the provided address and delivery requirements. If there were additional charges for a liftgate or any other services, I believe these should have been flagged at the time of calculation, allowing me the opportunity to address or confirm them before the shipping fees were finalized. However, no such communication occurred.
  On October 23rd, I received an email from B-Stock notifying me that the carrier was requesting an additional $262.80 for the address change and liftgate. I immediately responded on October 24th, explaining the situation and reiterating that I had requested the address change prior to shipping. I also asked for the charges to be waived, given that my request to update the address was made well in advance.
  Instead of a timely resolution, I did not receive a reply from your agent until November 5th. By then, the delay in communication resulted in an additional $1,079.24 in storage fees. Furthermore, the shipment was delivered without my approval of the revised charges, and I was not informed of this decision in advance. This delivery and the associated costs occurred solely because of the agent's delayed response and lack of communication, which left me without any opportunity to address or prevent these additional fees.
  It is worth noting that the new delivery address is only approximately three miles away from the original address, and the complications caused by the address change were entirely avoidable had my initial request been acted upon in a timely manner.
  Given the above circumstances:
  I made a clear and documented request on October 7th to update the address, which was ignored.
  The additional fees were caused by delays in your agents communication, not by any action or inaction on my part.
  The delivery was executed without my approval of the charges, leaving me unable to mitigate the situation.
  I respectfully request that these fees be waived, as they resulted from communication lapses and actions outside my control. I trust that B-Stock values its customers and takes accountability for internal process failures that impact them unfairly.
  Thank you for your understanding and support in resolving this matter. Please let me know if you require further documentation or clarification.
  
  
  Sincerely,
  
  Ali ***** *****

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ORDERED A PALLET LOAD FROM THEIR VENDOR WAYFAIR ORDER (WFR11191) - THIS ORDER WAS PAID ON 9/5/2024 (TWO MONTHS AGO) SHIPMENT WAS IN TRANSIT AND I WAS TOLD A FORKLIFT WOULD BE NEEDED- RESERVED A FORKLIFT FOR $500 WHICH I DIDN'T NEED BECAUSE THEY NEVER DELIVERED. THE DRIVER SAID THEY COULD NOT DELIVER TO MY LOCATION WHICH IS A LIE THIS IS A SHOPPING PLAZA WITH 18 ******* DELIVERIES ALL THE TIME!!! DELIVERY WAS SCHEDULED FOR 9/12 WHICH NEVER HAPPENED. I REQUESTED A ************** WAS CANCELED ON 9/17/24 WE ARE NOW IN NOVEMBER AND THEY'VE WITHHELD MY FUNDS/INVENTORY FOR OVER 2 MONTHS. I WANT MY REFUND AND AN ADDITIONAL $3,000 FOR THE ************* CAUSED TO MY BUSINESS. I AM A RESELLER AND THE MONEY COULD HAVE BEEN REINVESTED MULTIPLE TIMES BY NOW! OR THE INVENTORY COULD HAVE BEEN SOLD AND REINVESTED. INSTEAD A 2 MONTH STANDSTILL.

  Business Response

  Date: 11/21/2024

  Hello ***,

  Thank you for contacting B-Stock via the BBB.  We are sorry to hear about the poor experience you had regarding shipping and the delay in your refund.  Someone from Management will be reaching out to you to discuss the issue further.  Thank you for your patience in the mean time.

  B-Stock Customer Service.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 orders from this company. All were listed as A/B condition. By their description these items should be like new with very little signs of use. Most of two of the orders were trashed. Sharpie drawling all over them, missing entire vital pieces to the orders, huge damages. I filed a claim and they offered me roughly 45$. The orders I received were clearly in CD condition. If this auction were listed as CD it wouldve sold for thousands of dollars less. They Scammed me into buying a A/B Condition order so they could get more money for items that are CD Condition. Im not asking for a full refund. I have been very fair with my request on the amount of money I should receive back. They have made absolutely no effort to actually compensate me for their mistakes.

  Business Response

  Date: 11/12/2024

  Hello,

  Thank you for sharing you experience. I am sorry to hear that you received items with sharpie drawings, items that were greatly damged, and that the orders were missing vital pieces. I am also sorry to hear that an offered refund did not match you own assessment of the losses. I can see how this would feels like no real attempt had been made to compensate you fairly. I see that more progress has been made through email communication regarding at least one of the orders, if there are more concerns please continue to work with us on the email threads regarding the orders being discussed.

  Regards,

  B-Stock Supervisor

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22484486
  
  I am rejecting this response because: there was no making progress via the dispute emails. I was told what I would get and nothing more. Again, this is just the way this company scams more money out of people. They list something that is obviously CD condition as it will draw hundred more dollars in bids at the auction and then they offer you nothing when you file a dispute
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/25/2024

  Hello,

  I am sorry to hear that the final resolution to your dispute was disappointing. Any concerns or questions regarding the dispute outcome can be addressed to the email thread to keep all communication in one spot and connected to the same parties. Regrettably the dispute outcome may not change, however we will be able to record your feedback to help us understand trends and what changes might be made to better future experiences.

  Regards,

  B-Stock Supervisor