Complaints

This profile includes complaints for Bears For Humanity's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bears For Humanity

  841 Ocean View Ave San Mateo, CA 94401-3139

• 

  Bears For Humanity

  26232 Industrial Blvd Hayward, CA 94545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12" Cream Herbal Dye Sherpa Bear for $50.95 including shipping on October 4th. I received an order confirmation email that day and that was the only communication I received from Bears for Humanity. I expected to receive some sort of email update, whether it was a processing update or shipping update within the next week or so, but I never received one. On October 15, I sent an email to customerservice@bearsforhumanity requesting an update but no response. I saw on ******** that the company is very active on social media, so on October 19 I sent an additional email asking for a return due to the no response. I never heard back from ***************** It was not until I sent them a private message on ******** that someone responded. Instead of addressing any concerns that I wrote, they simply responded we processed your refund, however, I received no confirmation of a refund (even though they said they sent one). I still have not received a refund from this business.

  Business Response

  Date: 10/23/2024

  Dear ***** / Customer

  We acknowledged your concerns and notified you about the refund process.  Today we processed your refund.  We use SHOPIFY platform and all orders and refunds are processed from SHOPIFY.  

  Here is the proof that shows refund pending status.  It takes 7-10 days to reflect on your credit card.  Thanks.  

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22465193
  
  I am rejecting this response because:
  The refund amount that was just processed was $48.95. My total was $50.95. I don't know why $2.00 is missing. It is the principle that I had to take this type of action to get a response from this "business". 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/02/2024

  Dear Ms. ************* We refunded your entire order.  Please see attached confirmation.  Please check your bank account.  

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order for 2 bears on Aug 28/24 got email on Aug 30/24 that order was shipped.Waited a few days for tracking to update.Tracking has not updated and is the same as the date they say *************** company on Oct 5/24 they said looking for order. Have had ZERO contact from company since and have emailed and called multiple time. Seems as though I was scammed

  Business Response

  Date: 10/19/2024

  Hello ****

  We agree that you placed the order for 2 realistic brown bears on August 28th, 2024.  We shipped them to you on August 30th, 2024 via ***.  

  The *** *** tracking number 1Z0543R30346979172. *** lost this package.  We have been diligently trying to get the package details from ***.  unfortunately, *** cannot locate this package. We have no control over shipping and logistics.  
  

  On OCTOBER 19,M 2024, we issued you full refund and sent you an email notification via ******* to resolve this matter. 

  This resolves your matter.  Thanks.  

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22443580
  
  I am rejecting this response because: I was not refunded the whole order I paid ****** and was issued *****. I am still missing the ***** I paid for shipping.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming and committing fraud. I placed an order on 9/16/24 for an organic bengal tiger stuffed animal for my kids birthday and paid $16.95 for the 2-3 day shipping. I was expecting the item to arrive on Thursday (9/19) or Friday (9/20) that week at the latest. I didnt receive the item in the promised time. The birthday had passed, and I contacted the company on Sunday (9/22) the 7th day from the purchase date, to express that I want to cancel the order and get a refund via phone/voicemail. They had not shipped the item at this point. I dont get a call back, within minutes I receive a email confirming the purchase and a tracking number. They only created a shipping label. I left another voicemail expressing not to ship, and that I would like a refund. I also replied to their email saying do not ship. Bears for Humanity did not call, but sent an email saying, the product has shipped. This was a lie. Bears for Humanity went and shipped the product on Monday 9/23 (today). It had not been shipped during the request to cancel, they received my instruction to cancel and refund. Bears for Humanity chose to deliver the product the following day to **** for delivery with the knowledge that I explicitly stated I no longer desire their product and wish to cancel and receive my rightful refund. I have screenshots to prove this. I want a full refund. I will not be opening the package, Im returning it to sender. Im going to hold Bears for Humanity responsible for the return shipping costs. If Bears For Humanity reads this, refund the full $56.19 to my account. Call or email me to set up return shipping arrangements.

  Business Response

  Date: 09/30/2024

  Hello ******,

  We apologize for the late delivery.  Here are the facts.  We understand that you are upset for the delayed delivery.  We are sorry.

  1. You placed an order for beautiful plush organic realistic tiger on September 16 with express delivery

  2. Bears for Humanity shipped the order on September 22nd.  There was a delay and we missed the shipment delivery date

  3. The product arrived at home for delivery and you refused to accept the shipment

  4. You false claim scam and applied for chargeback

  We will gladly refund you if you withdraw the chargeback.  

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22328569
  
  I am rejecting this response because:

  USPS is closed on Sundays (9/22/2024). I requested a refund and not to ship. You received all my communications and still decided to ship the following day. If that is not bad business (scamming people) I dont know what is. I reported the issue to my bank and they are investigating the issue. I will stop pursuit of this when the $56.19 is returned to my account. Cooperate with the investigation and you will never hear from me again.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/01/2024

  Dear Mr. ****** *******

  We missed shipping by 2-3 days priority mail.  We did ship on September 20th.  Please see attached confirmation from USPS.  You have refused to accept the shipment.

  Please return the shipment in original condition for full refund.  We cannot authorize any refund until you withdraw the chargeback.

  Thanks.  

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22328569
  
  I am rejecting this response because:
  
  you didnt miss shipment by 2-3 days. I ordered on 9/16/24. You shipped on 9/23/24. Unacceptable when I paid for 2-3 day priority shipping. I refused the package it didnt even leave the mail truck, I met the mail driver on the street and refused the package. It should be delivered back to whatever address you had on the packaging. I will talk with my bank to see what is going on with the chargeback. All I want is my refund in full.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my Bear order on 9/8/24. I immediately received notice from my bank that I was charged already for it. However, it's now 9/23/24. I have NOT received any email or shipping notice or my order. I have emailed Bearsforhumanity 2 times, and called and left a voicemail. I have received zero response or communication. It has been almost 3 weeks with no product and no response about my inquiry. I would like a FULL refund of $43.95 that I was charged and received nothing.

  Business Response

  Date: 09/30/2024

  Hello on September 26, 2024, We refunded the customer in full and notified the customer.  See attached order refund email to customer.

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online and got a confirmation email on March 1st. I have contacted the company via email, phone and ******** messenger to no avail. I can't get in touch with the company at all. The bears are very expensive and I don't even know if I can get my money back.

  Business Response

  Date: 04/02/2024

  Hello *****

  Thank you for your email.  We see that the order was delivered to you.  We also refunded the shipping costs to you for $11.95

  702364594774 - ***** TRACKING NUMBER

  I have also attached the Delivery confirmation.

  Thanks.  

  God Bless.

   

   

   

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ***** bear I ordered should look the same as website shown which has a smooth face look like shown on their website, no seams shown on face. However, what I received has 3 seams on the ***** ****** face, one is cross the half left face which is totally different that website pictures, looks horrifying like a huge scar across the half left face ,totally not accepting as children toy because of horror looking .I contacted the seller days ago with no response till today I had to contact them the third time. The first email the seller also stated there should be 2 seams on the face then I told them mine had 3 which is a defect., The seller immediately changed to telling me there should be 3 seams on the face. This company is not practicing ethnically and I am very disappointed with my purchase.

  Business Response

  Date: 09/28/2022

  Hello BBB and Customer ******,

  We make beautiful hand-sewn teddy ******************** and plushies. We use GOTS Certified organic cotton to make safe organic plush.  A bear is a bear is a *********** Anyone can sew a bear based on their own creation.  We make a beautiful teddy *********** I have attached the image of the face of the bear which you purchase with explanation of the seams and how we cut and sew.  This is how we sew the bear for everyone.   We have been doing the same bear for 8 years.

  We wish you the best.

   

  *****

   

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18062306
  
  I am rejecting this response because:

  The product I received is different .

  Based on the picture the company provided , my product is missing 

  the seam from left ear to mouth.

  My ***** bear only has one seam on half face which makes it a long Scar with scary looking face

  Please find attached photo .

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 09/29/2022

  Dear Customer:

  We have been making organic plushies for more than 8 years.  We know our patterns and how we make them.  Seams to sew the plush teddy ******************** are NOT scars.  There is no picture attached.  If you wish to return the product, please follow our return policy.

  https://www.bearsforhumanity.com/pages/faq 

   

  Thank you.  We wish you the best.  There is not much we can do. 

  We wish you the best.  

  Customer Answer

  Date: 09/30/2022

  
  Complaint: 18062306
  
  I am rejecting this response because:

  my picture is very clear to show there is only one seam which is not as described .I sent it to your company through email multiple time and you received them and responded it with bad customer service and refused to make it right.
  I am requesting a full refund and replacement at your companys expenses.

  Besides shipping cost should be paid by your company upfront due to the product is a defect.
  
  Sincerely,
  
  ***********************