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          SurveyMonkey has 1 locations, listed below.

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            Business ProfileSurveyMonkey

            Market Survey
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Curiosity Way

            San Mateo, CA 94403-2396

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            Customer Reviews

            1.38/5

            Average of 61 Customer Reviews

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            Customer Complaints

            142 complaints closed in last 3 years

            57 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2004

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            SurveyMonkey is an online survey development cloud-based software company. 

            Products & Services

            The company provides free, customizable surveys, as well as a suite of paid back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. In addition to providing free and paid plans for individual users, SurveyMonkey also offers large-scale enterprise options for companies interested in data analysis, brand management, customer / employee feedback, and consumer-focused marketing.

            Business Details

            Headquarters
            1 Curiosity Way, San Mateo, CA 94403-2396
            BBB File Opened:
            12/23/2016
            Years in Business:
            25
            Business Started:
            3/17/1999
            Business Incorporated:
            4/8/2013
            Accredited Since:
            12/1/2004
            Type of Entity:
            Corporation
            Number of Employees:
            1100
            Alternate Business Name
            • SurveyMonkey Inc.
            • Infinity Box
            • Wufoo
            Read More Business Details and See Alerts

            Customer Complaints

            142 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/11/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            Far too many of the surveys they send you initially ask you basic questions, do you have diabetes, are you suffering from hair loss, etc.But as you get up to question 15 or 20 they start asking you about your opinion of Jews, then they ask you about your opinion of LGBT, then they want to know what political party you belong to, then they want to know if you've ever had knee pain, then they want to know if you've ever had a hair transplant, then they want to know which podcast you listen to, then which news stations are you watching, etc They're basically asking you survey questions and they complete their survey without paying you.
            Read More
            Read 141 More Complaints

            Customer Reviews

            61 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John P

            04/19/2024

            If only BBB would let you use 0 starts. Do not use Survey Monkey. They have no customer service what so every. My daughter tried to use them for a youth not-for profit she volunteers for and lock out any response over 25. You cant unlock just one survey they want at least $100 to get the rest of the responses. This company is scam with horrible customer service. Stay away!
            Read 60 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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