About
Important information
- Customer Complaint:
BBB’s
Business Profile for Survey Monkey was created in December 2016. A review of
complaints was completed in July 2026.Consumers are encouraged to review
the https://www.surveymonkey.com/mp/legal/terms-of-use/ sections 1. Fees and Payments, 1.2 Subscriptions and refund
policy https://help.surveymonkey.com/en/surveymonkey/billing/account-cancelation/#refunds prior to signing up for subscription and using business services.
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 12/1/2004
Years in Business: 27
Products and Services
Photos and Videos
Business Details
- BBB File Opened:
- 12/23/2016
- Business Started:
- 3/17/1999
- Business Incorporated:
- 4/8/2013
- Type of Entity:
- Corporation
- Alternate Names:
- SurveyMonkey Inc.
- Infinity Box
- Wufoo
- Number of Employees:
- 1100
Additional Contact Information
Additional Information
- Business Categories
- Market Survey, Internet Services, Market Research
Latest Reviews
Reximel S
"Very REMOVEDand Billing Practices My experience with SurveyMonkey has been extremely frustrating. I was charged around $300 for an annual subscription, and when I tried to contact them about changing or canceling the plan, there was no one available to actually speak with." ... Read full review
Emily P
"Billing practices are extremely predatory! I signed up for a plan and was charged the full annual amount ($514)." ... Read full review
Ernest M
"It good9. To have some one look out for you wen you need it."
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