DO NOT SIGN UP FOR ANY SURVEY MONKEY PLANS! Use Google or Microsoft forms for your surveys. As most mention here, their language on their web site is misleading and they will not refund anything because you accept their terms and conditions. I used survey monkey in October 2020 for a survey. I've used survey monkey numerous times in the past and was happy with survey building and the analysis. I had a simple survey for about 2000 people. Once I closed the survey I went to analyze the results. I had 700 hundred responses. I then saw that my analysis was capped at 100 and I had to pay to get the rest of the results. Annoying but I needed those results. There were several plans and I needed the cheapest. I had one simple survey. There was one for $32 a month. It mentions it is $384 a year. I can cancel at anytime. Ok. I made the mistake of not realizing that there was a cap on what I could get for free. Fine. I had one survey I would pay the amount and then cancel. $32 for one survey isn't as good as free but not too big a deal. Nope. I was charged $384 and was set up for a one year subscription. And cancellation means that I can cancel the auto-renewal. Survey Monkey will not refund any amount. So my one survey cost me $384. As an added bonus, if you want to talk to anyone or complain or ask questions about the plans, you have to pay an additional fee. I emailed and received responses that essentially said the same thing over and over. I worked with my credit card as a way to get a refund, and they were also unsuccessful. Survey Monkey stands on the fact that I accepted the terms and conditions and does not budge. And does not acknowledge that their information is, at best, not clear and at worst, misleading. Apparently, Survey Monkey has not joined the revolution of exceptional customer experiences.