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Business Profile

Medical Supplies

The Betty Mills Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cushion through betty mills. It was a yellow air cushion measurements 18x16 and I received a 16x14 purple cushion. After sending all information to the company they refused to fix the mistake and claimed it was the correct cushion when clearly it was not. Then I was told I would have to pay for it to be shipped back, if I wanted the correct cushion shipped. I'm extremely angry and refuse to purchase anything else from this company as well as tell others not to support them.

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe, based on what happened with this transaction, and what I read in the Betty Mills feedback, that this is a bait and switch. On May 8th, 2024, I purchased a Medline reclining, #MDS808550 wheelchair from Betty Mills Co. PO#**********. This wheelchair has chrome plated metal hand rails on the rear wheels. I searched awhile to find a decently priced chair with the chrome hand rail as standard. Most, I confirmed this with a call to Betty Mills. When we picked up the chair, it had obviously been opened before & taped up, with tape everywhere. When I got it home, I checked for hidden damage, found none, but discovered the hand rails were a cheap pebble finish black plastic, not chromed metal. We called the same day & talked with service tech *********************** & advised about taped up, weak, wrinkled pkg, & the cheap black plastic hand rails.He called back, agreed the wheels were supposed to be chrome. He would submit problem to Medline. Was called back by a **********************, she say's don't talk to ***** anymore, only her.She said she was sending us a return label, but WE have to pay to ship the chair back.Then she advised me that the hand rail was black plastic, and only looked like polished chrome in the ads. I had to send pics.Sent pics of *************** she emailed us a receipt.I contacted the bank, & then have not heard from Betty Mills for weeks now. BAIT & SWITCH, Very rude return specialist. ...

    Business Response

    Date: 06/10/2024

    Hello ******,

    Thank you for your patience and apologies for the confusion and the product detail information.

    At this time, we have communicated the issue with the item detail with the manufacture Medline.  Based upon the details no return is necessary at this time; please feel free to use, donate or dispose of the item.

    We will be processing a refund in full for the order to your Credit card ending in 3447.

    If you should have any questions or additional concerns please feel free to contact me directly.

    **************************;
    Director of Sales / Business Relations
    ********************************************************************************************
    ********************************************************
    PH ****************** / FX ************

  • Initial Complaint

    Date:02/23/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't who or what betty mills is or was, but the bogus shit-stained company is a spam ****.The bbb should understand because all the bbb is chlamydia c**** and prolapse licing cocksuckers.betty mills must die.bbb must die.Have a nice day, **** leakage b******

    Business Response

    Date: 03/15/2024

    Hello we are sorry for your experience, however we do not have enough information to understand how we can help.  Are you receiving excessive advertising?  If so, what form, email or ads on websites? -Betty 

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 19th, 2022 $58.66 Ordered Glucose products for Diabetics and they never arrived and after leaving many messages they never ever returned my calls!

    Business Response

    Date: 02/07/2023

    Hello ******, 

    Thank you for addressing this for **************  

    In regards to the complaint; the order issue was addressed the same day. 

    Original shipment was disputed; ***** advised that he did not receive the 6 out of the 10 that were shipped.  We had submitted a reshipment request however we were advised that the item was out of stock with no ETA date.  Once advised of that information from the warehouse we processed a refund accommodation for the customer on 01/13/2023.

    Attached is a Copy of the notes and timeline. 


    **************************;
    Director of Sales / Business Relations
    19 ****************************************************************** 94401
    ********************************************************
    PH ****************** / FX ************
     

The Betty Mills Company, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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